Senior Manager, Talent Acquisition - GTM & Marketing, Americas

Who we are At Twilio, we're shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you're part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we're acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! . See yourself at Twilio Join the team as Twilio's next Senior Manager, Talent Acquisition - GTM and Marketing, Americas. About the job This position is needed to lead our North America and LATAM (Americas) recruiting efforts across GTM and Marketing. You aren't just managing a team; you will be a critical pillar of the global TA leadership team. Reporting directly to the Global Director of TA - GTM and Marketing, you will serve as the primary strategic advisor to our GTM (including Sales, Partnerships, and Global Operations) and Marketing executive leaders in the region. Your mission is to blend operational excellence with a human-centric leadership approach, ensuring our Americas recruiting engine is fast, fair, data-driven and set up to deliver the hires that will accelerate Twilio's future. Responsibilities In this role, you'll: * Strategic Leadership: Serve as a key member of the extended TA Leadership Team, contributing to global TA strategy while owning the specific roadmap for NAMER and LATAM GTM and Marketing functions. Independently create and present regular insights and quarterly business reviews (QBRs) to executive leadership, analyzing and translating raw metrics into actionable business stories and recommendations. * Develop and Grow your Team: Lead, mentor, coach, and develop a high-performing team of full-cycle talent advisors. You'll invest in their career growth, sharpen their advisory, sourcing and closing skills, and foster a high-performance culture rooted in a growth mindset. * Drive Business Results: Own your team's end-to-end recruitment strategy and delivery for GTM and Marketing business units across the Americas. Prioritize efforts that best align with Twilio's strategic goals and use your market knowledge and business acumen to influence and make informed decisions. Collaborate effectively across HRBPs, TA Operations, Total Rewards/Compensation, Finance, and Legal to ensure our hiring practices are inclusive, compliant, and competitive in a tightening talent market. * Think Long-Term: Act as a trusted advisor to VP and SVP-level stakeholders and TA partners (TA Ops, Finance, Comp/Total Rewards, HR Business Partners). You won't just drive execution; you'll bring market intelligence and hiring data to influence org design, workforce planning, and best-in-class talent strategies across both regions. You'll cultivate strategic thinking within your team and influence regional and global talent strategies that address and solve for the immediate and future needs. * Lead through Change & Champion Innovation: Embrace and advocate for change and innovation, turning challenges into opportunities for growth and continuous improvement. Champion agility, experimentation, and resilience within our TA teams as we learn to work with AI, new technology, tools, and platforms. * Solve Impactful Problems: Ensure your team and our TA org are tackling the most impactful problems to create the best outcomes possible, using critical thinking and sound judgment to weigh risk and leverage innovative solutions. Champion excellence in candidate quality and experience so your team isn't just filling roles as order takers, but are functioning as talent engineers who make the hires that strengthen Twilio's capabilities across GTM and Marketing functions. * Operational Excellence: Own the mechanics of a predictable recruiting engine. You'll model behavior for your team of making evidence-based decisions that don't solely rely on gut instinct or intuition. You'll partner with TA Ops and the Talent Research & Intelligence teams to optimize location strategy, candidate pipelines, anchor on quality process and decisions, and uphold candidate experience. You'll set clear hiring SLAs, monitor pipeline health and conversion metrics, and implement structured frameworks (such as RACI) so hiring scales smoothly and reliably. Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! Required: * People management experience, specifically leading full-cycle GTM recruiters in the US and LATAM region. Track record of training and coaching recruiters to meaningfully improve performance and develop their careers. * Experience leading GTM and sales recruiting teams in high-growth technology or enterprise environments. * Experience building trusted relationships with VP+ GTM stakeholders and influencing regional talent strategies and workforce plans. * Advanced ability to build reports and analyze trends using tools like Workday, Greenhouse, Visier, and Eightfold. Experience enabling and guiding recruiters on leveraging and optimizing new technology, AI, and recruiting tools. * Experience partnering with global peers to ensure regional plans align with a unified global talent strategy. * Comfortable pulling, interpreting, and presenting recruiting data to diagnose issues, enforce SLAs, and improve funnel performance. * Experience building scalable processes and alignment tools (such as SOPs and RACI matrices) that create predictable, efficient recruiting operations. * Deep commitment to equitable hiring practices and delivering an outstanding experience for candidates and hiring managers. Desired: * Familiarity with Canadian and LATAM employment laws and compliance. * Experience recruiting for or leading recruiting teams for Marketing functions (i.e Product Marketing, Revenue & Growth, Brand & Creative, Communications). Location This role will be remote, but is not eligible to be hired in CA, CT, NJ, NY, PA, WA. Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Compensation *Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only. The estimated pay ranges for this role are as follows: * Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C.: $155,520.00 - $194,400.00. * Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $164,640.00 - $205,800.00. * Based in the San Francisco Bay area, California: $182,960.00 - $228,700.00. * This role may be eligible to participate in Twilio's equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave. The successful candidate's starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. Application deadline information (required for ALL US jobs) Applications for this role are intended to be accepted until July 17, 2026, but may change based on business needs. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.