Senior Manager, HRBP (CX)

Ready to be pushed beyond what you think you’re capable of?

At Coinbase, our mission is to increase economic freedom in the world. It’s a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform — and with it, the future global financial system.

To achieve our mission, we’re seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company’s hardest problems.

Our work culture is intense and isn’t for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there’s no better place to be.

While many roles at Coinbase are remote-first, we are not remote-only. In-person participation is required throughout the year. Team and company-wide offsites are held multiple times annually to foster collaboration, connection, and alignment. Attendance is expected and fully supported.

The Senior Manager, HR Business Partner will support Coinbase’s global Customer Experience organization, playing a vital role in ensuring the functions they partner with are thriving and executing people programs at scale -- and, most importantly, translating business strategy into people & org strategy over time. As a key member of our People team, you will work closely with functional leaders on engagement, org health, performance management, employee development, diversity, policy, etc. You’ll provide proactive guidance and counsel and will have the opportunity to improve and impact every employee\'s experience at Coinbase. Using data, combined with sound judgment and creativity, you’ll directly influence the growth & scale of our organization. We’re looking for an innovative person to help us continue to build a best in class team.

What you’ll be doing (ie. job duties):**

• Work with relevant stakeholders to help spearhead people programs and strategies that enhance our culture -- including performance management, compensation, talent development & feedback, employee engagement & retention, and internal communications.

• Partner with functional leaders on org design, planning, and relevant people strategies at scale.

• Regularly provide coaching/guidance on skill & professional development, career pathing and leveling, change management, and sensitive people situations.

• Identify and advise leaders on the development needs of their teams and functions.

• Approach people matters with an eye toward compliance and reducing risks; help build and apply HR policies and manage global employee relations issues.

• Analyze trends & use data to develop people\'s insights and influence change.

• Build excellent working relationships across the business and our People Team COEs.

What we look for in you (ie. job requirements):**

• Minimum of 8 years of relevant experience as a chief of staff, consultant, or HR professional.

• Solid mindset and ability to create, improve, and execute on people processes and programs with efficient execution.

• Proven stakeholder management skills with capability to navigate nuanced and elevated situations with poise and good judgment - separating signal from noise.

• Data driven decision making experience or examples of analytical thinking patterns

• Demonstrated skills in clear communication and escalation methods.

• Comfortability with stepping into feedback conversations throughout all levels of the organization.

• Ability to thrive in a fast-paced environment with ever-changing priorities.

• Motivation to problem solve in an ambiguous environment.

• Reputation for integrity, confidentiality, dedicated work ethic, and desire for ownership & accountability.

• Ability to coach, lead, and develop a team of direct reports

Nice to haves:

• Experience supporting Customer experience agents, or other front-line workers

• Experience working with global teams, particularly in APAC

P71258

Pay Transparency Notice: Depending on your work location, the target annual salary for this position can range as detailed below. Full time offers from Coinbase also include target bonus + target equity + benefits (including medical, dental, vision and 401(k)).

Pay Range:

$212,330—$249,800 USD

Please be advised that each candidate may submit a maximum of four applications within any 30-day period. We encourage you to carefully evaluate how your skills and interests align with Coinbase\'s roles before applying.

Commitment to Equal Opportunity

Coinbase is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the Employee Rights and the Know Your Rights notices by clicking on their corresponding links. Additionally, Coinbase participates in the E-Verify program in certain locations, as required by law.

Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodations[at]coinbase.com to let us know the nature of your request and your contact information. For quick access to screen reading technology compatible with this site click here to download a free compatible screen reader (free step by step tutorial can be found here).

Global Data Privacy Notice for Job Candidates and Applicants

Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available here. By submitting your application, you are agreeing to our use and processing of your data as required. For US applicants only, by submitting your application you are agreeing to arbitration of disputes as outlined here.

AI Disclosure

For select roles, Coinbase is piloting an AI tool based on machine learning technologies to conduct initial screening interviews to qualified applicants. The tool simulates realistic interview scenarios and engages in dynamic conversation. A human recruiter will review your interview responses, provided in the form of a voice recording and/or transcript, to assess them against the qualifications and characteristics outlined in the job description.

For select roles, Coinbase is also piloting an AI interview intelligence platform to transcribe and summarize interview notes, allowing our interviewers to fully focus on you as the candidate.

The above pilots are for testing purposes and Coinbase will not use AI to make decisions impacting employment. To request a reasonable accommodation due to disability, please contact accommodations@coinbase.com.