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Senior, Health Plan Management Associate

May 25, 2026

Join the team leading the next evolution of virtual care. At Teladoc Health, you are empowered to bring your true self to work while helping millions of people live their healthiest lives.

Here you will be part of a high-performance culture where colleagues embrace challenges, drive transformative solutions, and create opportunities for growth. Together, we’re transforming how better health happens.

Summary Of Position Under the general direction of the Health Plan Management leadership, the Health Plan Management Associate will work closely with the Health Plan team to support key initiatives for a select group of government Health Plan clients that result in exceptional service and attentiveness to client needs.

The Health Plan Management Associate must be a reliable self-starter- who thrives in a fast paced, challenging environment, maintains a positive attitude, and demonstrates- strong attention to detail and multitasking abilities.

Essential Duties And Responsibilities

Acts in a support role for a book of business within the HP management team supporting Health Plan Managers with their accounts.
Internal and external coordination, tracking of requests, and driving resolution of issues across various internal and external teams, building strong relationships along the way.
Develop, prepare, and deliver business reviews for assigned Health Plan clients, including analysis of utilization and performance metrics.
Performance Guarantee and Service Level Agreement tracking
Identify opportunities to increase utilization and member engagement based on performance insights, and support execution of related strategies.
Tracking & submission of security audit/inquiries.
Provide regular status reporting to track project/tasks progress against goals, objectives, and timelines.
Develop and own a project management tracking system that enables efficient monitoring of key tasks and ensures consistent -follow through.
Maintaining Health Plan Partner playbook.
Coordinating and monitoring Marketing activities, triaging issues as required.
Other requests to support the overall Health Plan book of business.

The time spent on each responsibility reflects an estimate and is subject to change dependent on business needs.

Supervisory Responsibilities No

Required Qualifications- A Bachelor’s degree from a four-year college or university.

Proficiency with Microsoft Office (Word, Excel, PowerPoint) and Outlook, including advanced Excel capabilities for data analysis, auditing, and reporting.
Possesses excellent communication and presentation skills, both verbal and written.
Must work collaboratively with all team members and cross-departmentally. Occasional travel may be required for internal and client facing meetings.

Preferred Qualifications

Self-starter with Analytical approach to deliverables.
Skilled in setting priorities and escalating concerns appropriately to leadership when needed.
Ability to understand clients’ priorities, challenges, and goals through a blend of empathy and strong business acumen.
Ability to multi-task and work independently in a fast-paced environment.
Function well through ambiguity.
Proficiency with Tableau a plus.

The base salary range for this position is $75,000 - $85,000. In addition to a base salary, this position is eligible for a performance bonus and benefits (subject to eligibility requirements) listed here: Teladoc Health Benefits 2026 . Total compensation is based on several factors including, but not limited to, type of position, location, education level, work experience, and certifications. This information is applicable for all full-time positions. We follow a Flexible Vacation Policy, intended for rest, relaxation, and personal time. All time off must be approved by your manager prior to use. You will also receive 80 hours of Paid Sick, Safe, and Caregiver Leave annually. This applies to full-time positions only. If you are applying for a part-time role, your recruiter can provide additional details.

As part of our hiring process, we verify identity and credentials, conduct interviews (live or video), and screen for fraud or misrepresentation. Applicants who falsify information will be disqualified.

Teladoc Health will not sponsor or transfer employment work visas for this position. Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

Why join Teladoc Health?

Teladoc Health is transforming how better health happens. Learn how when you join us in pursuit of our impactful mission.
Chart your care

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...