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Senior Director – US Oncology Customer Engagement Platform Strategy and Enablement
Job Description:
- Provide strategic and operational thought partnership to the CEP lead and CEP Leadership Team
- Lead Team Epic (ONC Enablement)
- Develop annual CEP Strategic and Operating plans
- Advance strategic CEP workstreams and evolve the customer engagement model
- Ensure execution against CEP business priorities
- Manage the US CEP leadership team and foster a culture aligned with Pfizer’s purpose and values
- Coordinate annual communications plans, town halls, recognition, analytics support, and growth action plans
- Deliver strategic insights for decision-making and operational enablement across Sales and OAG teams
- Lead strategic operational and portfolio activities across the U.S. Oncology Field Organization, including operating plan, strategic plan, and deployment
- Drive adoption of AI as an enabler of CEP success
- Lead analysis and review of Oncology data to track performance and accountability
- Oversee cross-brand national sales operational matters, including Incentive Compensation, National/POA meetings, Training, and Compliance
- Coordinate cross-commercial-group communications
- Establish governance and mitigate operational, compliance, data-privacy, technology, and execution risks
- Lead and develop a team of 5 direct reports
- Collaborate on commercial strategies across the US Commercial oncology organization
- Develop growth and development initiatives across CEP
- Represent US Oncology operations in cross-enterprise customer-facing initiatives
- Partner with Oncology Portfolio Acceleration on business insights and commercial strategies
- Drive adoption of tools, capabilities, and resources with CEP enablement leads and CMO functions
- Lead culture initiatives and capability development
- Track budgets and lead operating planning in partnership with Finance
- Manage Oncology CEP expenses and budgets
- Evaluate tradeoffs and recommend resource allocation and budget decisions
- Provide regular updates to senior CEP leaders and collaborate with partner functions
Requirements:
- At least 12 years of experience in US pharmaceutical, Biotech, or consultant experience in sales and/or marketing (or like functions)
- 1st line supervisory experience required
- Documented ability to lead innovation and develop partnerships
- Experience managing diverse colleagues in multi-disciplinary positions in a fast-paced setting
- Demonstrated analytical and problem-solving skills
- Ability to navigate across Pfizer to achieve BU objectives
- Strong project and program management skills, including change leadership
- Ability to manage complex situations in a matrix organizational structure through cross-functional teams
- Strong organizational skills and attention to detail
- Strong executive presence, including oral and written communication skills
- Demonstrated business acumen, strategic thinking abilities, and financial acumen
- Strong judgment in prioritization, escalation, enterprise trade-off decisions, data governance, and responsible use of AI and digital platforms
- Competence in developing senior leadership presentations
- Sensitivity, discretion and confidentiality
- Travel up to 25%
- MBA preferred
- 5 years of experience in operations, analytics, and leading organizational strategy strongly preferred
- Direct work experience within the Oncology therapeutic area and US Oncology organization strongly preferred
- Experience with Organized customers such as Payer, GPO, SPP, IDN, LPNs
- Candidates must be authorized to be employed in the U.S. by any employer
- Permanent work authorization in the United States required
- U.S. work visa sponsorship is not available now or in the future
Benefits:
- Global Performance Plan bonus target of 22.5% of base salary
- Eligibility to participate in Pfizer’s share based long term incentive program
- 401(k) plan with Pfizer Matching Contributions
- Additional Pfizer Retirement Savings Contribution
- Paid vacation, holiday and personal days
- Paid caregiver/parental and medical leave
- Medical, prescription drug, dental and vision coverage
- Relocation assistance may be available based on business needs and/or eligibility
