Senior Dental Virtual Assistant – Nationwide Practice Support & Front Office Leadership (Remote & Onsite) – Insurance Verification, Patient Coordination, and Exceptional Customer Experience

```html About brighthush brighthush is a trailblazing dental technology and practice‑management firm that is redefining how dental and orthodontic offices operate across the United States. By marrying cutting‑edge software solutions with world‑class training programs, we empower clinicians to focus on what they do best—delivering exceptional patient care—while we streamline the administrative side of their practice. Our portfolio includes intuitive electronic health record (EHR) integrations, automated insurance verification tools, and data‑driven dashboards that give practices real‑time insight into their operations. We are driven by a simple, yet powerful mission to equip dental professionals with the tools, knowledge, and support they need to elevate patient experience, increase practice efficiency, and achieve sustainable growth. Whether you are a seasoned dental office administrator or a recent graduate eager to launch a career in dental practice management, brighthush offers a collaborative environment where your expertise is valued, your ideas are heard, and your professional development is a top priority. Why Join brighthush? At brighthush, we believe that a great workplace is built on trust, transparency, and a shared commitment to excellence. As a Senior Dental Virtual Assistant, you will become an integral part of a dynamic team that spans the country, working remotely or onsite to support high‑volume dental practices. You’ll enjoy Competitive base salary aligned with industry standards for senior dental virtual assistants. Annual performance reviews that recognize your impact and reward your contributions. Comprehensive health benefits including HMO coverage, dental, and vision plans. Annual bonus structure tied to both individual and company performance. Flexible work arrangements —remote, hybrid, or onsite—depending on your preference and the needs of the practice. Professional development opportunities such as certifications in dental office management, insurance billing, and patient communication. Access to a robust learning portal featuring webinars, case studies, and industry best practices. Team‑building retreats, wellness programs, and a culture that celebrates diversity and inclusion. Key Responsibilities As a Senior Dental Virtual Assistant at brighthush, you will serve as the first point of contact for patients and the backbone of the front‑office operation. Your day‑to‑day tasks will include Insurance Verification & Benefits Eligibility Conduct thorough checks of patient insurance coverage, verify benefits, and resolve any discrepancies before appointments. Inbound Call Management Answer patient inquiries with professionalism and empathy, providing accurate information about services, scheduling, and billing. Appointment Coordination Schedule, reschedule, and confirm appointments, ensuring optimal utilization of provider time and minimizing cancellations. Patient Reminders & Follow‑Ups Send timely reminders via phone, email, or text, and follow up on missed appointments to maintain high patient retention. EMR/EHR Administration Maintain accurate patient records, update treatment plans, and ensure compliance with HIPAA and other regulatory standards. Documentation & Reporting Generate daily, weekly, and monthly reports on appointment volume, insurance claims, and patient satisfaction metrics. Customer Service Excellence Resolve patient concerns, handle complaints, and provide a seamless experience that reflects the high standards of the practice. Team Collaboration Work closely with dentists, hygienists, and administrative staff to coordinate care plans and streamline workflow. Continuous Improvement Identify bottlenecks in the front‑office process and propose solutions to enhance efficiency and patient satisfaction. Mentorship & Leadership Guide junior virtual assistants, share best practices, and help build a high‑performing remote team. Essential Qualifications We’re looking for candidates who bring a blend of experience, skill, and a genuine passion for patient care. The following qualifications are required Minimum of 3 years’ experience in a dental or orthodontic office setting, preferably with a US‑based private practice. Proficiency with EMR/EHR systems (e.g., Dentrix, Eaglesoft, or similar) and experience with insurance verification tools. Strong verbal and written English communication skills; fluency in a second language is a plus. Demonstrated ability to manage multiple tasks simultaneously while maintaining meticulous attention to detail. Empathetic, patient‑focused demeanor with a proven track record of delivering exceptional customer service. Self‑motivated, proactive, and comfortable working independently in a remote or hybrid environment. Experience managing or supervising a team of virtual assistants or administrative staff. Preferred Qualifications While not mandatory, the following attributes will set you apart Experience with dental billing, claim submission, and payment posting. Knowledge of dental insurance carriers, policy structures, and pre‑authorization processes. Familiarity with dental practice management software integrations (e.g., practice‑specific APIs). Prior experience in a virtual assistant or remote support role. Certification in dental office administration or a related field. Experience with data analytics tools to generate actionable insights for practice improvement. Core Skills & Competencies Success in this role requires a blend of technical proficiency and soft skills Technical Proficiency Advanced computer literacy, proficiency in Microsoft Office Suite, and comfort navigating cloud‑based platforms. Communication Clear, concise, and courteous communication with patients, staff, and insurance providers. Problem‑Solving Ability to troubleshoot issues quickly and propose effective solutions. Time Management Prioritize tasks, meet deadlines, and maintain a high level of productivity. Adaptability Thrive in a fast‑paced environment with evolving priorities. Teamwork Collaborate effectively with multidisciplinary teams to achieve shared goals. Leadership Mentor junior staff, foster a culture of continuous improvement, and drive process enhancements. Career Growth & Learning Opportunities At brighthush, we view every role as a stepping stone to greater responsibility. As a Senior Dental Virtual Assistant, you’ll have the chance to Advance to a Senior Virtual Assistant or Team Lead position, overseeing a group of assistants and shaping workflow improvements. Transition into a Clinical Coordinator or Practice Manager role, leveraging your front‑office experience to guide broader operational strategy. Earn industry certifications (e.g., Certified Dental Assistant, Dental Office Management) through our partnership with accredited training providers. Participate in cross‑functional projects that influence product development, patient engagement tools, and practice‑management solutions. Attend annual conferences, webinars, and workshops to stay current on industry trends and regulatory changes. Receive a dedicated learning stipend to pursue courses, certifications, or conferences that align with your career goals. Work Environment & Culture brighthush fosters a culture of collaboration, respect, and continuous improvement. Our values include Patient‑Centricity Every decision is guided by the goal of enhancing the patient experience. Innovation We encourage creative problem‑solving and embrace new technologies. Integrity Transparency, honesty, and ethical conduct are non‑negotiable. Inclusivity We celebrate diverse perspectives and create an environment where everyone can thrive. Work‑Life Balance Flexible schedules, remote options, and generous time‑off policies help you recharge. Community Engagement We partner with local dental associations and community outreach programs to give back. Compensation & Benefits While specific figures vary based on experience and location, you can expect Competitive base salary aligned with industry standards for senior dental virtual assistants. Annual performance bonus and potential profit‑sharing based on company growth. Health, dental, and vision insurance plans, including HMO coverage. Retirement savings plan with employer match. Paid time off, sick leave, and holiday schedule. Employee wellness program, including gym memberships and mental health resources. Annual company retreat and team‑building events. Continuous learning stipend for professional development courses. Access to a comprehensive benefits portal with resources on financial planning, health coaching, and more. How to Apply Ready to bring your expertise to a company that values innovation, patient care, and professional growth? Click the link below to submit your application and join the brighthush team. We look forward to exploring how your skills and passion can help us shape the future of dental practice management. ``` Apply for this job