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Senior Customer Solutions Manager
Job Summary
We are seeking a Sr. Customer Solutions Manager (CSM) to join our Strategic Accounts team. In this highly visible role, you will guide AWS customers along their multi‑year journey to the cloud, ensuring that all AWS teams work together to deliver outcomes.
Team Overview
Our team is committed to helping global enterprise customers enable digital transformation. We meet customers where they are, work backwards from industry‑specific needs, and focus on business outcomes and relevant use cases.
Key Responsibilities
- Establish a deep understanding of customers’ business vision, culture, and processes, and evangelize the right AWS services at the right time.
- Accelerate AWS adoption through delivery and execution.
- Identify and align on strategic opportunities – such as large‑scale migrations, GenAI, data and analytics, digital innovation, HPC, product innovation, and business agility.
- Serve as the customer’s cloud journey coach and the voice of the customer within AWS, evangelizing customer needs to leadership, product, and engineering teams.
- Implement governance structures to govern both the partnership with the customer and the customer’s adoption of AWS.
- Coordinate cross‑functional resources, drive disciplined project delivery, and quantify tangible business benefits.
- Manage cadence, lead reporting and tracking, execute education plans, roadmap to business‑outcome alignments, executive briefings, go‑live events, and transition activities.
- Travel up to 15 %–30 % of the year as required.
About The Team
AWS values diverse experiences. Whether you are just starting your career, have taken non‑traditional paths, or bring alternative experiences, we encourage you to apply. We foster an inclusive culture with affinity groups, learning events, and conferences that celebrate uniqueness.
We also provide mentorship, career growth resources, and a flexible work‑life balance to support success both at work and at home.
Basic Qualifications
- 5+ years of leading large‑scale technical or engineering programs with a proven record of thought leadership, business‑case development, realizing customer benefits, and successful program completion.
- 2+ years of customer‑facing work, engaging with executives, technologists, or partners to solve business problems with advanced technologies.
- Bachelor’s degree in science, technology, engineering, math, business, or equivalent.
- Experience leading technical and non‑technical transformation project teams with the ability to work across broad functional teams.
Preferred Qualifications
- PMP certification, or SCRUM/Agile, SAFe certification.
- Experience implementing cloud services, including migrations and modernization projects.
Equal Opportunity
Amazon is an equal opportunity employer and does not discriminate based on protected veteran status, disability, or other protected status. Los Angeles County applicants, see the acceptance of qualified applicants with arrest and conviction records as per the Fair Chance Ordinance.
Compensation & Benefits
- Base salary range: 176,600.00 – 239,000.00 USD annually (Mountain View, CA).
- Package includes sign‑on payments and restricted stock units (RSUs).
- Comprehensive benefits: health insurance (medical, dental, vision, prescription); life & AD&D; EAP; mental health support; flexible spending accounts; adoption & surrogacy reimbursement; 401(k) matching; paid time off; parental leave.
Location & ID
Mountain View, CA | Job ID: A10442775