Senior Business Operations Analyst – CEV, Medicaid, SNAP

Job Description:

  • Support delivery and operations teams through reporting, operational analysis, and process improvement initiatives
  • Serve as a subject matter expert for Medicaid eligibility verification and SNAP-related public assistance workflows
  • Analyze operational data and performance trends to identify efficiency improvements and service enhancements
  • Research operational issues, identify root causes, and recommend corrective actions
  • Collaborate with cross-functional teams to support workflow improvements, automation efforts, and operational effectiveness
  • Assist with monitoring compliance with Medicaid and SNAP program requirements and operational standards
  • Develop and maintain reports, dashboards, and business documentation
  • Participate in operational reviews and client discussions to support delivery objectives

Requirements:

  • Bachelor’s degree or equivalent relevant work experience
  • 5+ years of experience in healthcare operations, CEV, Medicaid, SNAP, public assistance programs, business operations, or related operational support environments
  • 5+ years of experience supporting Medicaid eligibility, verification, enrollment, operations, or related operational processes
  • Working knowledge of SNAP operations, eligibility processes, or public assistance programs preferred
  • Experience analyzing operational data, preparing reports, and identifying process improvement opportunities
  • Strong analytical, organizational, problem-solving, and communication skills
  • Proficiency with Microsoft Excel and reporting tools
  • Video cameras must be used during all interviews and during the initial week of orientation
  • Photo will be taken during screening for verification in all steps of the recruitment process
  • Stable internet connection and quiet location for screenings, interviews, and meetings

Benefits:

  • Work flexibility
  • Learning and career development
  • Technical credentials and certifications
  • Generous, flexible vacation policy
  • Educational assistance
  • Leadership and technical development academies
  • 401(k) employer match
  • Comprehensive health benefits
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