Seasonal Customer Care Representative, Customer Care - Amazon Pharmacy

DESCRIPTION

As a Seasonal Customer Care Representative, you will play an essential role in empowering our customers to take their medications and achieve better overall wellness. This position is fully remote and you will be working from home virtually. This role will require you to work a variable schedule that may start and end outside of normal business hours. This position is 40 hours per week, but may require additional or fewer hours due to business requirements. Though this is a Seasonal role, there may be an opportunity to convert to a permanent, blue badge employee with Amazon based on business need.
#everydaybetter

Key job responsibilities
Core Responsibilities:
  • Virtually assist customers and other advisors over the phone, email, and on the web
with billing/insurance verification, product, or service questions
  • Manage both inbound and outbound calls
  • Proactively identify solutions to questions you anticipate our customers having in each
interaction
  • Take a hands-on approach to resolving every issue, owning it from start to finish or
partnering with pharmacist and pharmacy staff if clinical advisement is necessary
  • Provide best-in-class service experience for our customers while working in a fast-paced
environment
  • Help answer customer inquiries regarding their insurance and copays, as well as shipping
needs
  • Provide our customers with technical support when navigating pharmacy.amazon.com
  • Serve customers in a timely manner to ensure we are maximizing our relationship with
them
  • Understand each interaction is about more than solving a single problem, but an
opportunity to build a long-term relationship
  • Promote customer privacy and safety by maintaining adherence to the company's Work
From Home policy

BASIC QUALIFICATIONS

  • High school or equivalent diploma
  • 6+ months of working with computer and web based tools experience
  • Experience multitasking with phone and computer skills
  • Submit and pass a pre-employment drug test in order to be considered

PREFERRED QUALIFICATIONS

  • 1+ years of relevant phone or email customer service experience
  • Can show strong verbal and written communication skills
  • Experience working in customer service or a call center
  • Experience working in healthcare environment
  • Experience working in a fast-paced work environment
  • Demonstrated ability to work as a team member

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.


The starting pay for this position is listed below, including the base pay rate plus the highest available shift differential which applies depending on the shift you select. As a total compensation company, additional earnings may include shift differentials and overtime pay. Final pay will be based on factors including shift selection and location. Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching. Learn more about our benefits at


USA, AZ, Arizona - 17.00 - 17.00 USD hourly
USA, UT, Utah - 17.00 - 17.00 USD hourly

Back to blog

Other Jobs To Apply

Remote Airline Job, Work From Home Jobs Airline @ Get Dream Job

Administrative Assistant, Social Media Management

Remote Customer Experience Representative – Flexible Schedule, $19+ Starting Pay, No Degree Required, Work From Anywhere

Watch Netflix (Tagger): $12-$46

Entry-Level Remote Data Entry Specialist – Teens, No Experience Needed, Flexible Hours, Competitive Pay, Join arenaflex

Entry Level Remote Chat Operator (No Experience)

Jr. Data Entry Clerk / Full-Time (Remote)

Call Center Specialist [Work From Home - Night Shift - Full Time]

Seeking Private American Curriculum Mathematics Tutor in Dubai

Call Center Specialist [Work From Home - Night Shift - Full Time]

Call Center Specialist [Work From Home - Night Shift - Full Time]

Call Center Agent (PT or FT - 100% Work From Home)

Excel Tutor – Part Time Remote Jobs

**Experienced Customer Support Representative – No Phone, Fully Flexible reputed company**

Long-haul Cabin Host-Atlanta,GA | Hiring

Software Engineer II, Backend (Batch Developer Experience)

Hiring for HEDIS - Data Engineer :: Remote

Gas Automation Engineer at Liberty Personnel Services, Inc. Goleta, CA

Call Center Agent (PT or FT - 100% Work From Home)

[Remote] Program Leader, Customer Advocacy Solutions Courier Experience

FULL TIME Remote Chat Support ? Beginner Level / No Phone Call /

Remote Freelance Translator: Malayalee or Egyptian

Amazon Content Moderator - Remote Position Available

Evening Part Time Remote Customer Support Speci…

Entry-Level Virtual Assistant Opportunity at Target: Administrative Excellence in a Dynamic Remote Setting

Business/Data Analyst - Entry Level

Experienced Part-Time Virtual Intern – College Student Opportunity in Remote Work Environment with The Elite Job

Amazon Fulfillment Center Jobs - Day And Night Shifts Open

Experienced Mothers Wanted to Help a Growing Family

Bilingual Mandarin Social Media Content Moderator

Virtual Data & Transcription Support Specialist (Part-Time | Full-Time)

[Remote-Position] Amex Virtual Assistant (Remote) ? The EliteJob

Splunk Solutions Engineer - South Africa

Watch And Tag Netflix Job @ Get Dream Job

Watch Netflix (Tagger): $12-$46

Urgently Hiring: [Part Time] Virtual Assistant Jobs No Experience

Watch Netflix (Tagger): $12-$46

Disney Work From Home Jobs Santa Fe, Disney Careers Jobs Apply In USA ( Operations Producer )

Amazon Remote Part-time jobs - Immediate Hiring Now

Watch Netflix (Tagger): $12-$46

Pediatrician – Urgent Care American Hospital Dubai

Remote Freight Operations Coordinator | Night Shift (EST)

Work From Home Jobs At Walmart $24/Hour

Global Brand Manager — Skincare Growth & Launch

Executive Secretary & Administrative Coordinator - Telework Eligible

Amazon Fulfillment Center - Order Picker

Flight Attendant at Southwest Airlines(Part-Time,Atlanta)

Remote Out of Office Position / Data Entry (Hiring Immediately)

Content Ingestion Assistant – Night Shift - Remote

Walgreens Jobs In USA (Remote Careers)