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Sales Enablement & Training Specialist (SDR – BPO/Call Center)

Join Hire Hangar and work with fast-growing global companies while building a long-term, remote career.Job Title Sales Enablement & Training Specialist (SDR – BPO/Call Center)Location RemoteTime Zone US Time Zones (EST–PST)<h3>Role Overview</h3>We are seeking a Lead Sales Enablement & Training Specialist to own the onboarding, training, and ongoing development of Sales Development Representatives (SDRs) within a BPO/call center environment. This role is responsible for building structured training programs, managing and coaching SDR teams, and ensuring operational excellence across sales enablement processes. The ideal candidate has hands-on experience in sales leadership, understands outbound sales motions, and is highly operational, tech-savvy, and process-driven. <h3>Key Responsibilities</h3><ul style="min-height:1.5em"><li>Lead the onboarding and training of all new SDR hires in a BPO/call center sales environment</li><li>Design, develop, and continuously improve sales training and enablement programs, including onboarding, product knowledge, sales methodology, and performance improvement modules</li><li>Create structured work modules and training content within an LMS platform</li><li>Manage, coach, and mentor SDRs and team leads to drive performance, quality, and consistency</li><li>Build, manage, and maintain lead lists in collaboration with sales and operations teams</li><li>Ensure SDRs are trained on lead management, outreach sequencing, and CRM best practices</li><li>Partner with sales leadership to align training programs with performance goals and KPIs</li><li>Implement and optimize operational processes, workflows, and sales enablement automations</li><li>Monitor SDR performance metrics and provide targeted coaching and retraining as needed</li><li>Serve as a subject matter expert on sales development best practices within a BPO environment</li></ul><h3>Required Qualifications</h3><ul style="min-height:1.5em"><li>Prior experience in a sales management, supervisor, or team lead role within a BPO, call center, or high-volume sales environment</li><li>Proven experience training, coaching, and managing SDR or inside sales teams</li><li>Strong understanding of sales development roles, outbound prospecting, and lead management</li><li>Demonstrated ability to create structured training programs, work modules, and enablement content</li><li>Operationally strong with the ability to design, follow, and enforce repeatable processes</li><li>High level of technical proficiency and comfort working with LMS platforms, CRMs, and sales tools</li><li>Non-negotiable: Must have prior experience working in a fully remote environment, be fluent with remote collaboration tools (such as Slack, Zoom, Google Workspace, Asana, or similar), and have experience working with US or UK-based companies. Candidates without this experience will not be considered.</li></ul><h3>Preferred Qualifications</h3><ul style="min-height:1.5em"><li>Experience building or scaling SDR training programs from the ground up</li><li>Familiarity with sales enablement frameworks and methodologies (e.g., outbound cadences, qualification frameworks)</li><li>Experience implementing or optimizing sales automations and workflows</li><li>Background in BPO operations or outsourced sales teams</li><li>Exposure to performance management, quality assurance, or call coaching programs</li></ul><h3>Tools & Technology</h3><ul style="min-height:1.5em"><li>Learning Management Systems (LMS)</li><li>CRM platforms (e.g., Salesforce, HubSpot, or similar)</li><li>Sales engagement and dialer tools</li><li>Lead sourcing and list management tools</li><li>Remote collaboration tools (Slack, Zoom, Google Workspace, Asana, or similar)</li><li>Automation and workflow tools for sales operations and enablement</li></ul><div style="min-height:1.2em;margin-top:0;margin-bottom:0"> </div><div style="min-height:1.2em;margin-top:0;margin-bottom:0"> </div><div style="min-height:1.2em;margin-top:0;margin-bottom:0"> </div>We connect top talent with vetted employers, competitive pay, and real growth opportunities.

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