[Remote] Specialist I Centralized Services WAH

Note: The job is a remote job and is open to candidates in USA. Walgreens is a pharmacy, retail, and health services company serving customers and patients across the United States and Puerto Rico. The Specialist I Centralized Services role handles high-volume inbound and outbound customer service calls, resolves routine inquiries, documents interactions, coordinates investigations, and escalates complex issues under direct supervision.


Responsibilities

  • Resolves routine, general questions and problems submitted by customers, physician offices, patients and third party vendors via different sources with limited variety following established guidelines and standard SOPs and procedures. Utilizes all available information to choose the best solution and resolve customer concerns. Directs complex questions and problems to more senior staff level
  • Uses a computer application to log and track inquiries, as well as, to check the status of items that require follow-up or involvement of other parties. Documents contact interactions, records details, complaints, comments and actions taken
  • Coordinates with other functional areas as necessary. Refers unresolved escalated issues as designated by the departments for further investigation
  • Contacts customers, physician's office, patient or third party vendor to respond to inquiries or to notify them of investigation results and planned adjustments
  • Handles inquiries for one or more lines of business

Skills

  • High School Diploma or GED
  • Intermediate level keyboarding skills (at least 25 WPM, touch typing, formatting documents)
  • Basic level PC skills (for example: start up and shut down computer, use mouse to point and click, start and close programs, switch between programs, save files, print documents and/or access information on-line)
  • Basic Search Engines skills to include opening a browser, typing in URLs in the correct location, using a search engine, bookmarking a site, navigating using back/forward/stop buttons, and filling out forms online
  • Communicate effectively in writing and verbally
  • At least 1 year of customer service experience in centralized services or call center environment
  • Experience in Retail or healthcare
  • Experience providing customer service to internal and external customers, including meeting quality standards for services, and evaluation of customer satisfaction
  • Intermediate level keyboarding skills (at least 35 WPM, touch typing, formatting documents)
  • Fluency in Spanish and English

Company Overview

  • Walgreens is a pharmacy, health, and wellness service center that offers trained infusion nurses and pharmacists to treat patients. It is a sub-organization of Walgreens Boots Alliance. It was founded in 1901, and is headquartered in Deerfield, Illinois, USA, with a workforce of 10001+ employees. Its website is

  • Company H1B Sponsorship

  • Walgreens has a track record of offering H1B sponsorships, with 1 in 2022. Please note that this does not guarantee sponsorship for this specific role.

  • Back to blog

    Other Jobs To Apply

    Remote Airline Job, Work From Home Jobs Airline @ Get Dream Job

    Administrative Assistant, Social Media Management

    Remote Customer Experience Representative – Flexible Schedule, $19+ Starting Pay, No Degree Required, Work From Anywhere

    Watch Netflix (Tagger): $12-$46

    Entry-Level Remote Data Entry Specialist – Teens, No Experience Needed, Flexible Hours, Competitive Pay, Join arenaflex

    Entry Level Remote Chat Operator (No Experience)

    Jr. Data Entry Clerk / Full-Time (Remote)

    Call Center Specialist [Work From Home - Night Shift - Full Time]

    Seeking Private American Curriculum Mathematics Tutor in Dubai

    Call Center Specialist [Work From Home - Night Shift - Full Time]

    Call Center Specialist [Work From Home - Night Shift - Full Time]

    Call Center Agent (PT or FT - 100% Work From Home)

    Excel Tutor – Part Time Remote Jobs

    **Experienced Customer Support Representative – No Phone, Fully Flexible reputed company**

    Long-haul Cabin Host-Atlanta,GA | Hiring

    Software Engineer II, Backend (Batch Developer Experience)

    Hiring for HEDIS - Data Engineer :: Remote

    Gas Automation Engineer at Liberty Personnel Services, Inc. Goleta, CA

    Call Center Agent (PT or FT - 100% Work From Home)

    [Remote] Program Leader, Customer Advocacy Solutions Courier Experience

    FULL TIME Remote Chat Support ? Beginner Level / No Phone Call /

    Remote Freelance Translator: Malayalee or Egyptian

    Amazon Content Moderator - Remote Position Available

    Evening Part Time Remote Customer Support Speci…

    Entry-Level Virtual Assistant Opportunity at Target: Administrative Excellence in a Dynamic Remote Setting

    Business/Data Analyst - Entry Level

    Experienced Part-Time Virtual Intern – College Student Opportunity in Remote Work Environment with The Elite Job

    Amazon Fulfillment Center Jobs - Day And Night Shifts Open

    Experienced Mothers Wanted to Help a Growing Family

    Bilingual Mandarin Social Media Content Moderator

    Virtual Data & Transcription Support Specialist (Part-Time | Full-Time)

    [Remote-Position] Amex Virtual Assistant (Remote) ? The EliteJob

    Splunk Solutions Engineer - South Africa

    Watch And Tag Netflix Job @ Get Dream Job

    Watch Netflix (Tagger): $12-$46

    Urgently Hiring: [Part Time] Virtual Assistant Jobs No Experience

    Watch Netflix (Tagger): $12-$46

    Disney Work From Home Jobs Santa Fe, Disney Careers Jobs Apply In USA ( Operations Producer )

    Amazon Remote Part-time jobs - Immediate Hiring Now

    Watch Netflix (Tagger): $12-$46

    Pediatrician – Urgent Care American Hospital Dubai

    Remote Freight Operations Coordinator | Night Shift (EST)

    Work From Home Jobs At Walmart $24/Hour

    Global Brand Manager — Skincare Growth & Launch

    Executive Secretary & Administrative Coordinator - Telework Eligible

    Amazon Fulfillment Center - Order Picker

    Flight Attendant at Southwest Airlines(Part-Time,Atlanta)

    Remote Out of Office Position / Data Entry (Hiring Immediately)

    Content Ingestion Assistant – Night Shift - Remote

    Walgreens Jobs In USA (Remote Careers)