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[Remote] Senior Account Lead
Note: The job is a remote job and is open to candidates in USA. Shell is an energy company delivering oil, gas, fuels, electricity, and other energy products across the United States. The Senior Account Lead will lead commercial account sales for unbranded fuels, manage complex customer relationships, identify new business opportunities, and support Products Trading across U.S. commodity markets. The role also involves coordinating deal structures, market intelligence, deal lifecycles, customer operations, risk management, and supply-chain collaboration.
Responsibilities
- Own the customer interface and developing strong, relationships with commercial accounts to build and reinforce Shell’s presence in local markets
- Lead the management of complex, multi-region and multi-product commercial accounts, ensuring seamless coordination across diverse markets and product lines. They will anticipate customer needs, aligning with regional strategies, and proactively developing solutions that support sustained business growth and strategic account objectives
- Take responsibility for planning and supporting and ensuring alignment with the integrated commercial team. You are expected to approach these objectives holistically, leveraging collaboration across teams and integrating regional commercial strategy into customer-specific plans. This role is designed to contribute to the overall integrated book for the region. Performance will be measured by the effectiveness in supporting the integrated commercial strategy and enabling value delivery across the book, rather than being specifically targeted on individual volume or margin outcomes, in recognition of the nature of the P&L
- Serve as the focal point for local markets, gathering and relaying pricing discovery, market intelligence, customer RFQs, and competitor insights to the broader commercial team, ensuring real-time awareness of pricing and liquidity in the physical markets
- Champion market expertise in assigned business areas, leveraging market information and customer feedback to maximize business opportunities
- Collaborate with traders to design and implement tailored deal structures for commercial accounts, enhancing customer value and supporting the acquisition of new business for Shell
- Oversee the complete deal life cycle, including exposure management, accurate deal entry, and post-deal activities, ensuring compliance and operational excellence throughout
- Work closely with the customer operations team to ensure customer satisfaction, service excellence, and process optimization
- Partner with credit, supply, and operations teams to balance business growth with risk management, and maintain/improve customer relationships
- Collaborate across organizations and supply chains to optimize commercial barrels and support strategic business objectives
- Engage with other Shell businesses (COBs) to serve customers seamlessly and share new opportunities
Skills
- Must have legal authorization to work in the US on a full-time basis for anyone other than current employer
- At least 10 years of relevant experience
- Solid business acumen and a commercial mindset
- Solid proven track record in a B2B commercial role
- Strong communication skills and ability to build relationships while working virtually
- Knowledge of key account management
- Strong negotiation and influencing skills
- Strong Market Awareness
- Demonstrate Enterprise First behaviors
- Ability to work effectively in a team environment yet possessing the willingness to work independently with minimal guidance / supervision
- Bachelor's Degree preferred
Benefits
- For regular full-time or regular part-time employees of the Company (participating companies as listed in the Summary Plan Description), insurance coverage options include medical, dental, vision coverage, life Insurance, Business Travel Accident Insurance, and Occupational Accidental Death Benefit programs.
- Employees also participate in a company pension plan and a 401(k) plan.
- Up to 6 weeks of paid vacation time.
- Up to 11 paid holidays.
- Parental leave offering 16 weeks of paid leave for birthing parents, and 8 weeks of paid leave for non-birthing parents.
- Employees are eligible for short-term disability leave for up to 26 weeks at 100% or 50% of base pay.
- Long-Term Disability insurance.
- Financial reimbursement for adoption, wellness, education, and personal learning expenses.
- Some roles are eligible for discretionary long-term incentives.
- The opportunity to develop skills and grow in the company.
- Flexible working hours, and the possibility of remote/mobile working.
- Annual performance related salary increase.
- Paid parental leave, including for non-birthing parents.
- A values-led culture that encourages employees to achieve work-life balance.
- Diverse career opportunities in national and international teams.
- A wide range of training and development programs
Company Overview
