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[Remote] Operations Delivery Specialist (Smartsheet) - Healthcare projects
Note: The job is a remote job and is open to candidates in USA. Sellers Dorsey is a healthcare impact strategy firm seeking an Operations Delivery Specialist to support day-to-day execution of Product & Technology engagements. The role maintains project plans, delivery data, Smartsheet reporting, stakeholder coordination, and operational processes while surfacing risks and improving delivery workflows.
Responsibilities
- Coordinate day-to-day execution on assigned engagements: maintain project plans, track milestones and deliverables, and follow up on action items, dependencies, and deadlines
- Maintain RAID logs (risks, actions, issues, decisions), change requests, and decision records, follow up with owners to keep items moving, and flag risks, blockers, and scope changes to the Associate Director early
- Schedule and coordinate project meetings: prepare agendas and materials, capture and distribute notes and action items, and follow through on status
- Apply P&T delivery standards for scheduling, estimation, change control, and tracking consistently across assigned work
- Build, update, and maintain Smartsheet project plans, trackers, reports, and dashboards that serve as the system of record for P&T delivery, including sheets, forms, workflows, automations, and templates that reflect current scope, timelines, and deliverables
- Produce recurring status reports, RAG summaries, and milestone and capacity views for the Associate Director and P&T leadership
- Check data for accuracy and consistency across sheets, reports, and dashboards, and correct issues at the source
- Maintain column, naming, and report standards across workspaces
- Maintain formulas and cross-sheet references, manage sharing and permissions, and troubleshoot basic configuration issues
- Serve as a working-level point of contact between delivery teams and partners in Product, Finance, Legal, Growth, and Client Success
- Coordinate stakeholder communications with internal and external partners: draft status updates and correspondence, prepare meeting materials, and follow up on commitments
- Help carry post-sale hand-offs and onboarding steps through to completion
- Draft and maintain SOPs, templates, checklists, and playbooks that standardize delivery and operations work
- Identify bottlenecks, redundancies, or gaps in existing workflows and bring recommendations for process, template, or tool improvements to the Associate Director
- Support the rollout of approved changes and gather feedback on what works
- Apply approved AI capabilities in your own delivery and operations work, and help design and implement AI-enabled workflows for P&T and with partner teams, documenting prompts, templates, and usage guidance to support adoption
- Maintain resource allocation, availability, and time-off views and prepare capacity inputs for staffing and prioritization discussions
- Track team hours against project plans and allocations and flag variances to the Associate Director
- Support special projects and other P&T operational initiatives as assigned
Skills
- Bachelor's degree in Business, Management, Healthcare Administration, Information Systems, or related field. Equivalent professional experience considered
- Certified Associate in Project Management (CAPM) or PMI Project Management Ready certification; PMP when eligible, or Certified Scrum Master (CSM)
- 2+ years in project coordination, project management support, a PMO, business operations, or delivery support, in a consulting, professional services, or technology environment
- Working proficiency in Smartsheet or a comparable project management platform, including plans, reports, and dashboards
- Ability to manage multiple tasks and deadlines at once with guidance from a manager
- Clear written and verbal communication, including concise status updates and meeting follow-up
- Strong attention to detail and a habit of checking data before it is shared
- Comfortable drafting and maintaining SOPs, templates, and process documentation
- Working knowledge of Agile, Waterfall, and Kanban approaches, and the judgment to apply the right one to a given project
- Working proficiency in Smartsheet for planning, reporting, dependency tracking, and dashboards, including forms, workflows, automations, formulas, cross-sheet references, and permissions
- Strong Microsoft Office skills (Word, Excel, PowerPoint, Outlook) and Microsoft Teams
- Comfort learning new tools quickly, including Claude and Microsoft 365 AI capabilities
- Sound judgment with confidential and sensitive information; strict adherence to HIPAA, data-handling, and firm AI governance policies
- Follow through reliably and escalate issues early rather than waiting for them to grow
- Proactive communicator who follows up with stakeholders and keeps them informed without being asked
- Collaborate well across functions and build trust with colleagues at all levels
- Applicants must be authorized to work in the United States. Sellers Dorsey does not sponsor employment visas at this time
- Experience at a public health (government, private/non-profit) or healthcare organization (provider, payor, biotech, etc.)
- Experience supporting consulting engagements, state or government-funded programs, or SaaS delivery
- Experience with Tableau, Power BI, or similar visualization tools
- Hands-on use of Claude or similar AI tools to support documentation and reporting
- Familiarity with project management platforms such as Microsoft Project and Asana
Benefits
- Eligible to participate in the annual Corporate Incentive Plan (CIP), which can range up to 7% of annual salary.
- Provided they meet all eligibility requirements under the applicable plan documents, the successful candidate and their eligible dependents will be eligible to enroll in group healthcare plans offering medical, dental, and vision coverage.
- Provided they meet all eligibility requirements under the applicable plan documents, eligible to enroll in insurance plans offering short term disability, long term disability, and basic life.
- Employees are able to enroll in Sellers Dorsey’s 401k plan provided they meet plan requirements.
- Flexible Time Off that allows employees to use what they need.
- 16 paid holidays throughout the calendar year.
- Paid time off for qualifying medical leave.
- Up to 12 weeks of combined paid parental and bonding leave.
Company Overview
