Remote MSP Support Technician (Windows / M365 / Networking) – Fast Response Required (1 hour)

Hi Upwork,

I’m the owner of Zitro Technology Solutions, a growing Managed Service Provider (MSP) based in New Mexico. We support small and mid-sized businesses with a strong focus on proactive IT support, security, and exceptional customer service.

I’m looking for a reliable, skilled freelance IT technician to support our clients remotely. This role is ideal for someone who thrives in an MSP environment, enjoys solving a wide variety of IT issues, and understands the importance of fast response times and great communication.

What You’ll Be Doing

You’ll be working directly with client environments to troubleshoot and resolve day-to-day IT issues such as:

• VPN connectivity issues

• Microsoft 365 support and troubleshooting

• Mapped drive and network share issues

• Installing and configuring RMM and EDR tools on new systems

• Assisting with vendor software installations

• Active Directory cleanup and user/computer management

• General user support (slow computers, printing issues, etc.)

Response Expectations (Very Important)

• Initial response to tickets within 1 hour during business hours

• Ability to take ownership of issues and either resolve or escalate appropriately

• Communicate clearly with clients throughout the process

Key Responsibilities

• Provide remote support for workstations, servers, and network devices

• Troubleshoot Windows 10/11 and Windows Server environments (AD, GPO, file/print, etc.)

• Support networking equipment (VPNs, firewalls, switches – Meraki, Ubiquiti, etc.)

• Use MSP tools for remote access, monitoring, and documentation (NinjaOne, IT Glue, etc.)

• Assist with onboarding new clients and deploying new systems

• Perform light scripting/automation (PowerShell preferred)

• Deliver professional, empathetic, and high-quality customer support

Required Qualifications

• Based in the United States (required)

• 3+ years experience in IT support, help desk, or system administration

• Strong knowledge of:

• Windows OS (10/11, Server)

• Entra ID, Active Directory & Group Policy

• Networking fundamentals (DNS, DHCP, TCP/IP, VPNs)

• Excellent communication and customer service skills

• Ability to work independently and manage multiple tickets

Preferred Experience

• Prior MSP experience

• Familiarity with tools like NinjaOne, IT Glue, ConnectWise, or Atera

• Experience with Microsoft 365 administration and Microsoft licensing

• Exposure to security tools like CrowdStrike, SentinelOne or similar EDR

• PowerShell or automation experience

Hours & Growth Opportunity

• Starting at 5–10 hours per week

• Opportunity to grow to 20 hours/week or more for the right fit

• Long-term relationship preferred

What I Value Most

At Zitro, we’ve built strong, trust-based relationships with our clients. I’m looking for someone who:

• Communicates clearly and respectfully

• Shows empathy toward end users

• Takes pride in solving problems the right way

• Represents our company professionally

To Apply

Please include:

1. A brief summary of your MSP or IT support experience

2. The tools and environments you’ve worked with

3. Your typical availability and response times

4. A quick example of a tricky issue you’ve resolved

If you’re dependable, responsive, and customer-focused, I’d love to work with you and grow this partnership over time.

Back to blog

Other Jobs To Apply

Customer Service Rep (100% Work From Home)

Sales Manager - SMB Outbound Sales - (Remote)

Inside Sales Representative (Remote - Eastern Region) | Yelp | Handshake

Video Editor (Remote)

Patient Access Specialist Sr

Customer Service Representative - Lab (Remote)

Customer Service Support Representative - US Remote

Remote Customer Care Rep - Part-Time, Earn $20-$30/hr

Employee Assistance Program Work-life Customer Support Associate

Senior Branch Product Support Representative - Consumer Core (Part-Time)

Remote Jobs Wells Fargo, Wells Fargo Jobs Remote – Job ID- 403 Job ID- 2576

(Remote Part-time jobs) UPS Virtual assistant jobs - Hiring Now

Remote Jobs At United Airlines

( Manager ) United Airlines Remote Jobs, Airline Remote Jobs @ Joblagii

American Airlines Home Jobs, Remote Airline Jobs @ Get Dream Job

Southwest Airlines Work From Home Customer Service, Customer Support Remote Jobs @ Get Dream Job

Airline Remote Jobs, Delta Airlines Hiring Remote @ Get Dream Job

Delta Job Openings Near Me Remote

Remote American Express Jobs

!!! Costco Careers Remote Jobs, Costco Customer Service Remote Jobs !!!

Starbucks Remote Jobs @($26/Hour) - Joblagii

Work From Home Jobs At Walmart $24/Hour

Disney Remote Job At Home (Entry Level/No Experience)

Strategic Negotiator, Energy Market Development, Virtual Power Plants and Distributed Capacity

amazon work from home $15+/ Hour (Sign on Bonus!)!

Apple Jobs Work From Home

Remote Customer Service Representative - Tesla Work-From-Home Opportunity with Competitive Pay

vacancy remote job Remote Tesla Jobs From Home Job $21An Hour Job ID- 1045

Netflix Jobs Home Office $24/Hour

Deployment Specialist - Palantir

Staff Product Designer, Listing & Inventory

Remote eBay or Marketplace Lister

Research Scientist - Generative Audio Spotify · Remote · US · AI Research $133,194–$190,278 2mo ago

SNAP Quality Assurance Consultant

SNAP Navigator

[Hiring] Editor/Writer I @Warner Bros Discovery

Remote Operations Center Specialist (Live Sports Production & Broadcast)

Senior Enterprise Client Partner – Remote Growth Leader

Inbound Sales Call Center Representative

Distinguished Threat Hunter at Verizon: 100% Remote (Temple Terrace, FL, Alpharetta, GA, Irving, TX, Charlotte, NC, Livingston, NJ)

CDL Class A Driver (Reefer Truck)

Supervisor Employee Services Contact Center - REMOTE

Night Security Coordinator: Gate & Asset Protection

Class A CDL Line Haul Mileage Driver

Remote Global M&A Integrations Program Lead

Sr Forecasting Specialist

Arctic DHC-6/CASA-212 Pilot — Onsite in Alaska

Production Accounting Analyst

Senior Midstream Optimization Engineer (Hybrid/Remote)

2026-2027 Petroleum Engineer - Full Time