Remote Live Chat Support Agent

Passion Home Health Services is seeking a responsive and detail-oriented Remote Live Chat Support Agent to provide real-time assistance to clients, families, and prospective patients through online chat platforms. This role plays a key part in delivering exceptional customer service while ensuring accurate and timely communication in a fully remote setting.

Key Responsibilities

  • Respond promptly to client and visitor inquiries via live chat

  • Provide accurate information about services, scheduling, and general policies

  • Assist with basic intake questions and direct inquiries to appropriate departments

  • Document chat interactions accurately in internal systems

  • Maintain a professional and empathetic tone in all communications

  • Escalate urgent concerns or clinical questions to supervisors or nursing staff

  • Follow company confidentiality policies and HIPAA guidelines

  • Meet response time and quality performance standards

Qualifications

  • High school diploma or equivalent required

  • Previous experience in customer service, online support, or healthcare support preferred

  • Excellent written communication skills and grammar

  • Strong typing skills and ability to multitask

  • Ability to remain calm and professional in a fast-paced environment

  • Comfortable using chat platforms, email systems, and basic office software

  • Reliable internet connection and secure home workspace

Preferred Skills

  • Experience in home healthcare or medical office environments

  • Familiarity with CRM or client management systems

  • Strong problem-solving and conflict-resolution skills

  • Compassionate and service-oriented mindset

What We Offer

  • 100% remote work opportunity

  • Flexible scheduling

  • Competitive hourly compensation

  • Supportive and mission-driven team culture

  • Training and ongoing support

How to Apply

Interested candidates should submit a resume and a brief cover letter highlighting relevant experience. Qualified applicants will be contacted for an interview.

Back to blog

Other Jobs To Apply

Charlotte Outbound Dock Worker(Full-time)-Amazon | Hiring

Arlington Flexible Role:Grocery Warehouse Associate

Amazon Fulfillment Center Logistics Associate

Seasonal Stockroom Operations Associate

Part Time Hourly Warehouse Associate Seasonal Openings (T9478)

Start ASAP:Delta Airlines Flight Attendant(Dallas)

[Part-Time] Flight Attendant-Dallas

Dallas Area Part-Time:Flight Attendant

Area Maintenance Manager

Appling Full-time Grocery Warehouse Associate | Hiring

Part-Time Fulfillment Center-Warehouse Stower(Miami) | Part Time

Surprise Career:Inbound Warehouse Associate at Amazon | Hiring

Part-Time Fulfillment Center Job in Surprise | Part Time Job

Amazon Warehouse

Suffolk Flexible Role:Overnight Warehouse Associate

Amazon(Suffolk)Hiring:Inbound Warehouse Associate | Apply Now

Entry-Level Data Entry Clerk (Work From Home)

Remote Telepharmacy Technician: Patient Care

Remote Telepharmacy Technician (CPhT)

Livestream Host + Coordinator (Tik Tok and WhatNot)

Work in Fort Lauderdale:Overnight Warehouse Associate | Hiring

Amazon Delivery Driver

Work in Fort Lauderdale:Returns Processing Associate | Hiring

Flight Attendant (PT + FT Available)

Flight Attendant (PT + FT Available)

Retail Associate - Inventory

Fully Remote Job (Entry Level/No Experience) Data Entry Job – Indeed Jobs US

Work From Home Data Entry Specialist Typing (Remote)

Amazon Fulfillment Center - Package Sorter

Senior Analyst - Digital Compliance (Remote)

Production Assistant (Entry-Level)

Jr. Production Assistant - Global Production Equipment Inventory

Care Manager RN – LA Market – Remote

Call Center Representative- Fully Remote!

Work from Home - Pharmacy Tech Support/Call Center Rep (9a-6p ET) - National

Amazon Fulfillment Center - Outbound Ship Dock Loader

Flexible Hours:Warehouse Associate-San Jose

Amazon Fulfillment Center - Inbound Dock Worker

Amazon Package Delivery Driver - Earn $17.50 - $27.00 / hr

Senior account resolution representative

Senior Software Engineer, Backend | Audit Product Team

Senior Oracle EBS Supply Chain IT Business Analyst (US Remote)

Flexible Grocery Warehouse Associate(Tulsa)

Tulsa Area Part-Time:Overnight Warehouse Associate-Sort & Reset

Waste Collection Driver Career Growth & Benefits

Amazon Flex Delivery Driver

Augusta,GA:Grocery Warehouse Associate at Amazon | Hiring

Flight Attendant

Flight Attendant - LAX