[Remote] Exec Cust Relations Assist Mgr

Note: The job is a remote job and is open to candidates in USA. Lowe's Companies, Inc. is a home improvement company seeking an Executive Customer Relations Assistant Manager to lead and develop team members supporting the Lowe's Executive office. The role oversees hiring, training, coaching, performance management, escalations, case resolution, compliance, metrics, and process improvements to ensure high-quality customer relations support.


Responsibilities

  • Is responsible for ensuring Executive Customer Relations team members (Case Managers, Social Media and Written Communication Professionals) are executing strategy and taking timely and appropriate action to resolve customer issues in order to rebuild and retain the customer relationship
  • Serves as the escalation point for ECR team members for assistance with handling and resolving the most complex or sensitive situations by applying deep expertise, sharing ideas and recommendations supported by data
  • Analyzes workload to make appropriate case assignments and monitor productivity while providing proactive case guidance and real-time support to the team
  • Provide business partner and leadership trend data regarding customer pain points and prepares Case Summaries to update appropriate Executives and other business stakeholders of case details and resolution, as appropriate
  • Manages, coaches and mentors to ensure the team is representing the Lowe’s Executive office in an appropriate manner, maintaining Lowe’s integrity
  • Maintain consistent execution, meeting quality standards of performance while delivering key operational metrics which are compliant with company and regulatory requirements, identifying back-up staff when necessary
  • Performs Case Audits to ensure the appropriate level of urgency is being used, engaging any other teams needed for support, while maintaining communications with the customer with the focus on customer retention
  • Assist in the development, reporting, and review of metrics to drive performance, identify trends, and develop/implement process improvements, escalating issues and proposed solutions as appropriate
  • Develops, negotiates, and communicates offers for compensation and final resolution to customers and takes appropriate action to mitigate any dissatisfaction (e.g., product and expedited services, appeasements) while maintaining a professional, courteous, and caring attitude
  • Maintain consistent execution, meeting standards of quality performance while delivering key operational metrics which are compliant with company, Better Business Bureau, Attorney General and other regulatory requirements
  • Represents Lowe’s Executive Office with all communications with customers by conducting business professionally at all times, both verbally and in writing
  • Manage the Executive Customer Relations time off pool to ensure compliance with staffing requirements and maintain optimal service levels
  • Serves as the Manager on Duty across the team on a scheduled rotation
  • Escalates high priority issues or risks when appropriate

Skills

  • High school diploma or GED or equivalent years of experience in lieu of education requirement, if applicable
  • 3 Years Customer service experience
  • 1 Year Contact Center experience

Benefits

  • This position is fully remote, allowing you to enjoy the flexibility of working from home while collaborating with skilled team members and contributing to groundbreaking solutions.

Company Overview

  • Lowe’s Companies, Inc. (NYSE: LOW) is a FORTUNE® 50 home improvement company serving approximately 20 million customers a week in the United States. It was founded in 1921, and is headquartered in Mooresville, North Carolina, USA, with a workforce of 10001+ employees. Its website is

  • Company H1B Sponsorship

  • Lowe's Companies, Inc. has a track record of offering H1B sponsorships, with 237 in 2026, 379 in 2025, 301 in 2024, 379 in 2023, 357 in 2022, 242 in 2021, 394 in 2020. Please note that this does not guarantee sponsorship for this specific role.

  • Back to blog

    Other Jobs To Apply

    Remote Airline Job, Work From Home Jobs Airline @ Get Dream Job

    Administrative Assistant, Social Media Management

    Remote Customer Experience Representative – Flexible Schedule, $19+ Starting Pay, No Degree Required, Work From Anywhere

    Watch Netflix (Tagger): $12-$46

    Entry-Level Remote Data Entry Specialist – Teens, No Experience Needed, Flexible Hours, Competitive Pay, Join arenaflex

    Entry Level Remote Chat Operator (No Experience)

    Jr. Data Entry Clerk / Full-Time (Remote)

    Call Center Specialist [Work From Home - Night Shift - Full Time]

    Seeking Private American Curriculum Mathematics Tutor in Dubai

    Call Center Specialist [Work From Home - Night Shift - Full Time]

    Call Center Specialist [Work From Home - Night Shift - Full Time]

    Call Center Agent (PT or FT - 100% Work From Home)

    Excel Tutor – Part Time Remote Jobs

    **Experienced Customer Support Representative – No Phone, Fully Flexible reputed company**

    Long-haul Cabin Host-Atlanta,GA | Hiring

    Software Engineer II, Backend (Batch Developer Experience)

    Hiring for HEDIS - Data Engineer :: Remote

    Gas Automation Engineer at Liberty Personnel Services, Inc. Goleta, CA

    Call Center Agent (PT or FT - 100% Work From Home)

    [Remote] Program Leader, Customer Advocacy Solutions Courier Experience

    FULL TIME Remote Chat Support ? Beginner Level / No Phone Call /

    Remote Freelance Translator: Malayalee or Egyptian

    Amazon Content Moderator - Remote Position Available

    Evening Part Time Remote Customer Support Speci…

    Entry-Level Virtual Assistant Opportunity at Target: Administrative Excellence in a Dynamic Remote Setting

    Business/Data Analyst - Entry Level

    Experienced Part-Time Virtual Intern – College Student Opportunity in Remote Work Environment with The Elite Job

    Amazon Fulfillment Center Jobs - Day And Night Shifts Open

    Experienced Mothers Wanted to Help a Growing Family

    Bilingual Mandarin Social Media Content Moderator

    Virtual Data & Transcription Support Specialist (Part-Time | Full-Time)

    [Remote-Position] Amex Virtual Assistant (Remote) ? The EliteJob

    Splunk Solutions Engineer - South Africa

    Watch And Tag Netflix Job @ Get Dream Job

    Watch Netflix (Tagger): $12-$46

    Urgently Hiring: [Part Time] Virtual Assistant Jobs No Experience

    Watch Netflix (Tagger): $12-$46

    Disney Work From Home Jobs Santa Fe, Disney Careers Jobs Apply In USA ( Operations Producer )

    Amazon Remote Part-time jobs - Immediate Hiring Now

    Watch Netflix (Tagger): $12-$46

    Pediatrician – Urgent Care American Hospital Dubai

    Remote Freight Operations Coordinator | Night Shift (EST)

    Work From Home Jobs At Walmart $24/Hour

    Global Brand Manager — Skincare Growth & Launch

    Executive Secretary & Administrative Coordinator - Telework Eligible

    Amazon Fulfillment Center - Order Picker

    Flight Attendant at Southwest Airlines(Part-Time,Atlanta)

    Remote Out of Office Position / Data Entry (Hiring Immediately)

    Content Ingestion Assistant – Night Shift - Remote

    Walgreens Jobs In USA (Remote Careers)