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Remote Entry-Level Clinical Support Services Agent – Telehealth Customer Care with Paid Training at careerzynith
About careerzynith – Pioneering Compassionate Telehealth Solutions
careerzynith is a rapidly growing leader in the telehealth arena, dedicated to bridging the gap between patients, families, and healthcare providers through seamless, high‑quality virtual support. Our mission is to empower individuals navigating complex medical journeys by delivering timely, empathetic, and accurate information from the comfort of their homes. As a remote‑first organization, careerzynith leverages cutting‑edge technology and a culture of continuous learning to create meaningful career opportunities for people who thrive on helping others.
Why This Role Matters
As a
Clinical Support Services Agent
, you will be the first point of contact for callers seeking guidance about home hospice, home health, home infusion services, and other medical provider networks across the United States. Your voice will set the tone for a supportive experience, gathering critical information and ensuring that clinicians receive accurate, concise details to deliver the best possible care. This position is not just a job—it is a chance to make a tangible difference in the lives of patients and their families during some of their most vulnerable moments.
Position Overview
This is a full‑time, remote position that begins with a two‑week paid orientation and training program held at our state‑of‑the‑art training center in Gilbert. After successful completion of training, you will transition to a work‑from‑home environment, handling inbound calls Monday through Friday, with required evening, weekend, and holiday shifts. The role offers a competitive starting wage of $18.00 per hour, with rapid earning potential and clear pathways for internal promotion.
Key Responsibilities
Answer inbound calls
from patients, family members, and caregivers seeking assistance with home‑based medical services.
Gather essential information
such as patient identifiers, service type, urgency level, and specific concerns, ensuring data accuracy and confidentiality.
Relay collected details
to the appropriate clinician or medical team using careerzynith’s secure communication platform.
Provide clear, compassionate guidance
on next steps, appointment scheduling, and resource availability.
Navigate emotionally charged conversations
with professionalism, de‑escalating tension while extracting the necessary information.
Document call outcomes
in the electronic health record (EHR) system, adhering to HIPAA and careerzynith’s privacy standards.
Maintain a high level of productivity
during peak call volumes while delivering consistent quality service.
Participate in ongoing training
sessions, performance reviews, and quality assurance initiatives to continuously improve skill sets.
Identify opportunities for process improvement
and share feedback with supervisors and the operations team.
Essential Qualifications
- Must be at least
18 years of age
and legally authorized to work in the United States.
- Exceptional verbal communication skills with a clear, friendly, and professional tone.
- Demonstrated ability to remain calm, composed, and empathetic when handling distressed callers.
- Strong organizational abilities and meticulous attention to detail for accurate data entry.
- Proficiency with
Microsoft Office Suite
(Word, Excel, Outlook) and comfortable navigating web‑based applications.
- Reliable high‑speed internet connection on a
dedicated, private network
(no shared connections).
- Access to a quiet, private workspace that meets patient‑confidentiality requirements.
- Ability to work flexible schedules, including evenings, weekends, and holidays (holiday pay at 1.5× regular rate).
- Successful completion of a background check and federal work‑eligibility verification.
Preferred Qualifications & Experience
- Previous experience in a call‑center, customer service, or healthcare support role.
- Familiarity with medical terminology, especially related to home‑based care services.
- Experience using electronic health record (EHR) systems or other clinical documentation platforms.
- Demonstrated ability to meet or exceed key performance indicators (KPIs) such as average handle time, first‑call resolution, and customer satisfaction scores.
- Certification or coursework in health communication, patient advocacy, or related fields.
Core Skills & Competencies
Active Listening:
Fully understand caller concerns before responding.
