Remote Email & Chat Support Agent – Entry Level (Paid Training Provided)

Company: [Beth Israel Lahey Health]

Location: Fully Remote (Work from Home)

Employment Type: [Full-Time / Part-Time / Flexible Shifts]

Compensation: [Insert Pay Rate, e.g., $20.00 – $30.00] per hour + Competitive Benefits

Position Overview

Are you looking for a stable remote role but prefer to avoid phone queues and cold calling? We are seeking detail-oriented, reliable individuals to join our team as Entry-Level Remote Email & Chat Support Agents.

In this role, you will assist our users entirely through written communication, managing incoming text chats and email help tickets. This position is 100% non-phone based. We provide a comprehensive, fully paid training program to equip you with all the templates, product knowledge, and technical workflows you need to succeed from day one.

Key Responsibilities

  • Manage Inbound Queues: Respond promptly and politely to customer questions arriving via live web chat and email ticketing systems.

  • Problem Solve & Guide: Help users resolve account login errors, process subscription setups, track orders, and handle basic billing inquiries.

  • Utilize Resources: Use our pre-written response templates, internal help documents, and knowledge base to deliver accurate solutions.

  • Escalate Technical Bugs: Correctly tag and route advanced technical issues or specialized customer requests to senior tier support teams.

  • Maintain Written Quality: Keep a helpful, empathetic, and highly professional tone in every message to maximize customer satisfaction.

What We Offer
  • Comprehensive Paid Training: Structured remote onboarding modules covering our software, common support scenarios, and chat workflows.

  • Competitive Pay: Steady hourly wages with reliable, regular pay schedules and performance-based growth opportunities.

  • No Degree or Experience Needed: Beginner-friendly. We hire for typing accuracy, written clarity, and a strong willingness to learn.

  • Flexible Scheduling: Select your shifts weekly [mention if applicable, e.g., mornings, afternoons, evenings, or weekends].

Requirements & Qualifications
  • Technical Setup: A dependable desktop or laptop computer with a stable, high-speed internet connection.

  • Strong Typing Skills: Ability to type at least [e.g., 40–45] WPM with high accuracy.

  • Written Communication: Excellent written English skills, including proper grammar, clear spelling, and professional reading comprehension.

  • Detail-Oriented: Ability to follow step-by-step documentation closely and multi-task between a few chat windows simultaneously.

  • Work Authorization: Must be legally authorized to work in the United States without sponsorship.

Back to blog

Other Jobs To Apply

Hobby Lobby New Job Openings $30/Hour

Eddie Bauer Work From Home Jobs (Customer Support) $75000/Year

Manager, GTM - UCANZ (Contract)

Remote Account Support Specialist – Hulu Subscriber Retention & Escalation

[Remote] Senior Consultant, Account Services Management - Plano, Texas

Customer Service Rep (100% Work From Home)

Inside Sales Representative (Remote - Western Region)

Data Entry

Sr Patient Accounting Representative, Full Time, First Shift, Remote

Customer Service Representative - Lab (Remote)

Remote Jobs Wells Fargo, Wells Fargo Jobs Remote – Job ID- 403 Job ID- 2576

Aetna Cvs Work From Home

SAP MDG Enterprise Asset Management Functional Consultant Remote / Telecommute Jobs

ServiceNow Functional Lead 102420 Remote / Telecommute Jobs

Virtual Performance Integration Manager - GM Defense

REMOTE: Insurance Sales Representative

Virtual Health Technician II

English Screener

Clinical Application Specialist - Digital Implementation Services

Incident Response Consultant (Remote)

Staff Embedded Software Engineer, Virtualization

Field Medical Advisor, Oncology

Manager, Training Delivery (Remote)

Director, Creator & Affiliate Marketing

Senior AI Solutions Architect (RapidScale) (Remote)

Security Consulting Engineer(Remote)

Supervisor Employee Services Contact Center - REMOTE

Bilingual Spanish Part Time Retail Sales Consultant

Lead Strategist Project Based

Account Executive, SMB Team Sales - Miami, FL

[Remote] Senior Data Product Manager, CMC Digital

US Director of Medical Affairs (US DMA) – Infectious Diseases and Vaccines (Respiratory), Remote

Senior Product Service Specialist - Water Heaters (Remote - US Only - Must Reside in the Central ...

Lead Graphic Designer, Accessories (Remote)

Boeing Virtual Information Session - Fall 2026 [Remote]

Remote Operator (Spring, TX)

Marcus by Goldman Sachs, Complaints Specialist, Richardson, TX/Draper, UT

Staff Software Engineer at Block, Inc.: 100% Remote (New York, NY)

Community College Veterans Information Session with Bank of America

Principal Technical Writer - Customer Onboarding

CONFIGURATION SPECIALIST(MONDAY.COM)

Azure and GitHub Consultant

Finance Manager, Marketing

Amex Work From Home Jobs

Work From Home Jobs At Walmart $24/Hour

The Walt Disney Company is hiring: Remote Spanish Sports Video Content Creator i

Junior/Mid AI Video Artist (Full Remote - Worldwide)

Data Entry Clerk Work From Home - Part-Time Focus Group Participants (Up To $750/Week)

Online Typing Jobs (Remote Position)

SE Region for CDL A Drivers. Top 50% Avg. $81,172