REMOTE Customer Service Rep/Sales

Join a team where you can protect appliances and build a rewarding career. Through the premier partnership between Randstad and Whirlpool, you will receive a comprehensive 4-week training program to become an expert in appliance care and consumer protection. If you are ready to turn a "no thanks" into a "wow, that’s a great deal" and provide world-class service to every home, we invite you to apply today. Support the world's leading appliance brands and help us deliver great service to every consumer, every time. At Whirlpool, great products come with great service. To support our consumers, you must be prepared to execute several core functions: providing technical assistance to troubleshoot appliance issues, coordinating service appointments, and offering use-and-care guidance on proper maintenance, such as range cleaning. Additionally, you will build rapport and diffuse tense situations through active listening, while driving revenue by promoting, upselling, and closing Extended Service Plans. Compensation & Schedule:

  • Fully remote position, working from home
  • base pay: $16.50 / hr with comission opportunities with some selling/upselling roles
  • Operational Hours: Monday – Friday, 8:00 AM – 6:15 PM EST
  • Mandatory Training: Comprehensive 4-week program (8:00 AM – 5:00 PM EST)
Minimum Qualifications:

  • High School Diploma or GED
  • At least 1 year of customer service experience
  • Intermediate computer skills, including the ability to navigate multiple systems across multiple screens simultaneously
  • Typing speed of at least 35 error-free words per minute (WPM)
  • A functional cell phone to facilitate required Multi-Factor Authentication (MFA) processes
  • Ability to work a full 40-hour weekly schedule within the operational hours windows
  • Wired Ethernet internet connection with minimum speeds of 50 Mbps download and 25 Mbps upload. Satellite and Wi-Fi internet not compatible
Professional Attributes That Make You A Good Fit:

  • Empathy & Courtesy: Ability to use "caring phrases" and build rapport with frustrated or confused customers.
  • De-escalation: Skills to negotiate through and diffuse escalated interactions with clear issue ownership.
  • Communication: Command of English with excellent verbal and written communication skills.
  • Adaptability: Ability to thrive in a fast-paced environment and maintain a professional brand identity without using company jargon.


salary: $16.49 - $16.51 per hour
shift: First
work hours: 8 AM - 5 PM
education: High School

Responsibilities

  • Build immediate rapport with consumers to establish trust and brand authority.
  • Actively identify consumer needs through probing questions and active listening.
  • Articulate the features and benefits of protection products, subscription plans, and accessories.
  • Meet and exceed volume targets for sales and upselling against described company objectives.
  • Manage inbound and outbound interactions via phone, email, or chat while maintaining a professional brand identity.



Skills
  • Call Center
  • Telephone Etiquette
  • Empathy
  • Basic Computer Skills
  • Active Listening
  • Typing Skills
  • Sales Support (1 year of experience is preferred)
  • Call Center Support
  • Basic Software Skills

  • Qualifications
  • Years of experience: 1 year
  • Experience level: Entry Level

  • Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.


    Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

    At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

    Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

    This posting is open for thirty (30) days.

    It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.




    Back to blog

    Other Jobs To Apply

    JetBlue Airlines Customer Care (Remote Job Work...

    Remote Client Agent (Work From Home) | Flexible Schedule

    Paid Product Tester

    Remote Entry Level Email Chat Support Specialist No Experience Required

    Public Assistance SME - FEMA Recovery Expert (Remote)

    Credit Card Customer Service Specialist

    Retail Execution Specialist - Houston, TX

    Personal Cruise Consultant (Remote)

    Gameplay Systems Tuner

    Part Time Data Engineering Manager - reputed company Xbox Game Studios Quality - Remote Opportunity with Flexible Work Arrangements

    Remote Service Desk Analyst or IT Technical Support Analyst

    Logistics & Supply Chain Management Expert - Remote

    Contact Center Associate [FT - Work From Home]

    Remote Hospitality & Marketing Coordinator

    Sr Financial Analyst_USD [AQ-22050]

    Compliance Analyst as 100% Remote

    Content Writer- Animal Advocacy

    Claims Adjuster - Large Loss Injury Litigation

    Registered Nurse - Fully Remote | Upto $65/hr

    Sr. Manager, Marketing (remote)

    Senior Insurance Pricing Analyst at GEICO: 100% Remote (Bethesda, MD, US)

    [Remote] Senior Principal Engineer, Solutions Architecture

    (Remote) Amazon Data Entry Jobs from Home - No Experience

    Senior account resolution representative

    Associate Benefit Specialist - National Remote

    Parent Safety Contributor (Teens) - Global

    Software Development Lead (RapidScale) (Remote)

    Shopify Expert (Remote)

    Customer Service Representative – Travel Agency (USA Remote)

    AI Project Coordinator - Fully Remote | Upto $70/hr

    Licensed Mental Health Counselor (Remote)

    Behavioral Health Therapist (Remote)

    Impactful Tender Writer & Contracts Lead

    Manager Technology Data Science TechOps

    Work From Home – Virtual Outbound Call Center Representatives

    JR Graphic designer remote

    Paid Product Tester

    Customer Success Manager (North America)

    BCBA-Part Time, Remote/Telehealth

    Remote | Appointment Setter | Booking Hotels

    Assistant Manager Licensing, Business Development

    Remote Internet Search Quality Rater - English (United States)

    X (Twitter) Account Manager, Content Creator & reputed company Specialist

    Remote AI Software Sales Representative

    Remote Sales Representative

    Telehealth Clinician (NP, PA or Physician) | Illinois | Remote

    Remote Online Notaries (RON)

    Shepherd Staff Remote Affiliate

    Materials & Procurement Coordinator – Remote (CA/TX/NC)

    Part-Time Associate (Remote and Flexible Hours)