Remote Customer Service Claims Associate Jobs in USA, Remote | Rose International Job

Required Education:• High school diploma or equivalent. Qualifications/Skills/Experience:• Over one year of clerical or customer service experience or equivalent combination of education and experience. • Excellent oral and written communication PC literate, including Microsoft Office products; good customer service skills • Strong organizational skills. Good interpersonal skills.• Ability to work in a team environment. • Ability to meet or exceed Performance CompetenciesThe client is looking for a candidate who can expedite the Customer Service claims application process; to ensure correct case assignment; and to act as a customer liaison in assisting the customer with the correct contact person to resolve problems and/or questions.Essential Functions and Responsibilities:• Assigns new claims to the appropriate claims handler. • Enters verbal and written application information that meets both the internal and external customers' requirements accurately into the claims management system. • Contacts the customer by telephone, written correspondence and/or the claims system regarding documentation required to process a claim, required time frames and claim status. • Communicates clearly and professionally with the customer by telephone and/or written correspondence regarding all aspects of the claims process. Participates in and maintains a quality service culture within the Customer Service Team. • Attendance during scheduled work hours is required.Additional Functions and Responsibilities:• Performs other duties as assigned. • Supports the organization's quality program(s).**Only those lawfully authorized to work in the designated country associated with the position will be considered.** **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**

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