[Remote] Customer Care Representative - Specialty Services (Fully Remote) - Producer/Agent P&C REQUIRED

Note: The job is a remote job and is open to candidates in USA. reputed company is a team with a passion for purpose and making a real difference in people’s lives. The Customer Care Representative role is critical in supporting customers and agents by addressing inquiries and providing assistance with insurance policy needs.


Responsibilities

  • Deliver exceptional customer service while proactively seeking solutions within compliance and legal requirements
  • Communicate with customers and agents via multiple channels (phone, chats, emails) while navigating multiple systems and platforms
  • Receive and respond to inquiries related to insurance matters
  • Interact with customers, agents, and others to resolve moderately complex issues regarding policy provisions and conditions
  • Evaluate and interpret policy information within prescribed authority limits
  • Access account information and communicate while working in multiple systems
  • Use account information, deep product knowledge, and knowledge of compliance or legal requirements to make appropriate recommendations or decisions
  • Document customer interactions and outcomes thoroughly in system
  • Escalate unresolved issues requiring advanced support for further resolution
  • Build knowledge and acumen through self-directed learning
  • Stay informed about underwriting and policy guidelines and other updates including compliance and legal requirements
  • Help maintain department knowledge resources to keep them current
  • Actively listen to customer concerns to identify trends or patterns
  • Recognize opportunities for process improvement and makes recommendations to leadership
  • Partner with various departments including Policy Support, Claims and Underwriting to respond to customer inquiries
  • May work with external vendors to further address customer needs
  • Adhere to assigned, tightly regulated schedule and follow procedures for requesting time off

Skills

  • High School Diploma or equivalent required
  • Property and Casualty license is required for this role
  • Minimum of 1-3 years customer service
  • Strong technical aptitude: Intermediate computer skills with ability to navigate multiple systems simultaneously
  • Able to troubleshoot basic issues with equipment such as headset, internet, and connectivity
  • Ability to continuously operate a computer for extended periods of time, up to a full work shift
  • Physical dexterity sufficient to use hands, arms, and shoulders repetitively to operate keyboard and other office equipment up to a full work shift
  • 1 year of experience in call center environment or related field preferred
  • Experience providing customer support within a high-volume, complex environment preferred
  • Experience with reputed company Office suite of tools preferred

Benefits

  • 401(K)
  • Medical
  • Dental
  • Vision
  • Health Savings and Flexible Spending Accounts
  • Life Insurance
  • Paid Time Off
  • Paid Parental Leave
  • Tuition Assistance

Company Overview

  • The companies comprising the reputed company of Companies® currently make up one of the country's largest insurers of vehicles, homes and small businesses, and provide a wide range of other specialty insurance and financial services products. It was founded in 1928, and is headquartered in Los Angeles, California, USA, with a reputed company of 10001+ employees. Its website is company.com.

  • Company H1B Sponsorship

  • reputed company has a track record of offering H1B sponsorships, with 21 in 2026, 105 in 2025, 76 in 2024, 86 in 2023, 129 in 2022, 106 in 2021, 90 in 2020. reputed company note that this does not guarantee sponsorship for this specific role.

  •   Apply To This Job
    Back to blog

    Other Jobs To Apply

    Hobby Lobby New Job Openings $30/Hour

    Eddie Bauer Work From Home Jobs (Customer Support) $75000/Year

    Manager, GTM - UCANZ (Contract)

    Remote Account Support Specialist – Hulu Subscriber Retention & Escalation

    [Remote] Senior Consultant, Account Services Management - Plano, Texas

    Customer Service Rep (100% Work From Home)

    Inside Sales Representative (Remote - Western Region)

    Data Entry

    Sr Patient Accounting Representative, Full Time, First Shift, Remote

    Customer Service Representative - Lab (Remote)

    Remote Jobs Wells Fargo, Wells Fargo Jobs Remote – Job ID- 403 Job ID- 2576

    Aetna Cvs Work From Home

    SAP MDG Enterprise Asset Management Functional Consultant Remote / Telecommute Jobs

    ServiceNow Functional Lead 102420 Remote / Telecommute Jobs

    Virtual Performance Integration Manager - GM Defense

    REMOTE: Insurance Sales Representative

    Virtual Health Technician II

    English Screener

    Clinical Application Specialist - Digital Implementation Services

    Incident Response Consultant (Remote)

    Staff Embedded Software Engineer, Virtualization

    Field Medical Advisor, Oncology

    Manager, Training Delivery (Remote)

    Director, Creator & Affiliate Marketing

    Senior AI Solutions Architect (RapidScale) (Remote)

    Security Consulting Engineer(Remote)

    Supervisor Employee Services Contact Center - REMOTE

    Bilingual Spanish Part Time Retail Sales Consultant

    Lead Strategist Project Based

    Account Executive, SMB Team Sales - Miami, FL

    [Remote] Senior Data Product Manager, CMC Digital

    US Director of Medical Affairs (US DMA) – Infectious Diseases and Vaccines (Respiratory), Remote

    Senior Product Service Specialist - Water Heaters (Remote - US Only - Must Reside in the Central ...

    Lead Graphic Designer, Accessories (Remote)

    Boeing Virtual Information Session - Fall 2026 [Remote]

    Remote Operator (Spring, TX)

    Marcus by Goldman Sachs, Complaints Specialist, Richardson, TX/Draper, UT

    Staff Software Engineer at Block, Inc.: 100% Remote (New York, NY)

    Community College Veterans Information Session with Bank of America

    Principal Technical Writer - Customer Onboarding

    CONFIGURATION SPECIALIST(MONDAY.COM)

    Azure and GitHub Consultant

    Finance Manager, Marketing

    Amex Work From Home Jobs

    Work From Home Jobs At Walmart $24/Hour

    The Walt Disney Company is hiring: Remote Spanish Sports Video Content Creator i

    Junior/Mid AI Video Artist (Full Remote - Worldwide)

    Data Entry Clerk Work From Home - Part-Time Focus Group Participants (Up To $750/Week)

    Online Typing Jobs (Remote Position)

    SE Region for CDL A Drivers. Top 50% Avg. $81,172