Remote Customer Agent

What This Role Is
Help individuals and families explore life and health coverage options based on their needs and budget. In this remote, phone-based role, you will connect with people who have requested information, explain available plans, answer questions, and guide them through the enrollment process.

You'll build relationships through follow-up conversations, helping people understand their options and make informed decisions. Training is provided, and a flexible schedule allows you to manage your workday while meeting full-time expectations.

Day to Day

  • Speak by phone with individuals and families who have requested coverage information
  • Review available life and health coverage options based on each person's needs and budget
  • Explain plan features, benefits, and costs in clear, easy-to-understand terms
  • Guide interested individuals through applications and enrollment
  • Follow up with people who need additional information or time to review their options
  • Maintain organized records of calls, questions, and follow-up activity

Qualifications

  • Strong communication and interpersonal skills
  • Comfortable speaking with people by phone throughout the workday
  • Organized, dependable, and consistent with follow-up
  • Able to explain information clearly and answer questions professionally
  • Basic computer skills and a reliable home workspace with internet access
  • Previous experience in customer service, client relations, or other client-facing roles is helpful
  • Willingness to work in a performance-based compensation structure

What's Offered

  • Remote work with a flexible schedule
  • Training and ongoing guidance to learn coverage options and the enrollment process
  • Warm leads from individuals and families who have requested information
  • Manager support to help answer questions and develop your skills
  • Opportunities to advance into mentoring and training roles
  • Performance-based earning potential, with compensation tied to results

Pay: $67,000.00 - $87,000.00 per year

Benefits:

  • Flexible schedule
  • Professional development assistance
  • Work from home

Work Location: Remote

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