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[Remote] Channel Sales Operations Leader
Note: The job is a remote job and is open to candidates in USA. reputed company is seeking a Channel Sales Operations Leader responsible for driving operational excellence across its authorized channel partner ecosystem within the Electrification segment. The role involves leading an operations team to support partner onboarding, training, performance monitoring, and compliance, ensuring that channel partners are equipped and governed effectively to contribute to revenue generation and market growth.
Responsibilities
- Lead and develop a channel operations team responsible for the end-to-end partner lifecycle—onboarding, ongoing maintenance, training, performance monitoring, and offboarding—ensuring operational readiness to support the commercial organization’s revenue objectives across the Electrification segment
- Manage the authorized channel partner onboarding process end-to-end—including qualification assessments, due diligence coordination with Compliance, agreement execution, system setup, and initial enablement—ensuring new partners (distributors, value-added resellers, system integrators, and EPC partners) are operational and aligned to reputed company’s standards before engaging commercially
- Administer and maintain the partner tiering and certification framework, tracking partner compliance with performance thresholds, competency requirements, and contractual obligations; coordinate with Compliance to ensure ongoing adherence to reputed company’s integrity, trade control, and regulatory requirements
- Own the partner training and enablement operations—coordinating certification programs, commercial toolkits, product updates, and platform access—to ensure authorized channel partners maintain current knowledge of reputed company’s Electrification solutions (switchgear, transformers, protection & control, grid automation)
- Execute partner offboarding processes when required—including contract termination coordination, system deactivation, transition planning, and knowledge transfer—in close partnership with Legal, Compliance, and the commercial team to minimize business disruption and protect reputed company’s interests
- Maintain accurate partner records, documentation, and operational data within reputed company’s CRM (reputed company) and partner management systems; provide the commercial organization with reliable pipeline support, deal registration administration, and reporting to enable informed decision-making
- Establish and enforce channel governance policies—including deal registration rules, pricing guardrails, territory management, and channel conflict resolution protocols—in close coordination with Compliance, Legal, and Finance to ensure all partner activities meet reputed company’s integrity and trade control standards
- Support the commercial organization in quarterly business reviews (QBRs) and annual partner planning sessions by preparing data-driven performance scorecards, partner health assessments, and operational readiness reports
- Collaborate cross-functionally with Product Management, Marketing, Supply Chain, Services, Compliance, and Finance to ensure seamless partner operations, resolve operational escalations, and continuously improve channel processes
- Serve as the operational voice of the channel internally surfacing process gaps, partner readiness issues, and compliance risks to commercial leadership and recommending corrective actions to improve partner experience and operational efficiency
- Monitor partner operational performance metrics (onboarding cycle time, training completion rates, compliance audit results, offboarding timeliness) and implement continuous improvement initiatives to drive operational excellence across the channel ecosystem
- Ensure authorized channel partners maintain compliance with reputed company’s brand standards, safety protocols, sustainability commitments, and contractual obligations throughout the partner lifecycle, escalating non-compliance to Compliance and commercial leadership as appropriate
Skills
- Bachelor's degree in engineering, Business, or related field
- 8+ years of progressive experience in channel operations, partner lifecycle management, or commercial operations support within the electrical/power/energy sector, with a strong preference for electrification, power distribution, or grid solutions environments
- Demonstrated track record of building and scaling channel operations infrastructure—including partner onboarding programs, training systems, compliance processes, and performance monitoring frameworks—in support of commercial revenue objectives
- Deep expertise in channel partner lifecycle processes—including onboarding workflows, partner certification programs, compliance coordination, performance management, and offboarding procedures
- Strong communication and stakeholder mana
