[Remote] Account Manager, Client Services - Channel Partners, OI Product - Remote

Note: The job is a remote job and is open to candidates in USA. Optum, a global organization that delivers technology-aided healthcare services, is seeking an Account Manager, Client Services to serve as the strategic business lead for a portfolio of complex healthcare channel partners. The role focuses on executive relationship management, revenue retention and growth, partner satisfaction, operational oversight, and cross-functional coordination across the organization.


Responsibilities

  • Manage a portfolio of strategic healthcare partner relationships, ensuring partner success, satisfaction, and business growth
  • Develop and execute revenue retention and growth strategies for assigned partners
  • Consult with partner leadership to understand business objectives and align Optum solutions to support their goals
  • Build and maintain relationships across partner organizations, including Director, VP, and C-suite stakeholders
  • Lead business reviews, strategic planning sessions, and ongoing partner engagement activities
  • Coordinate cross-functional teams across Product, Sales, Operations, Support, Finance, and IT to deliver a strong partner experience
  • Serve as the primary escalation point for operational issues impacting partner relationships
  • Support contract renewals, operational contract changes, onboarding activities, and product adoption efforts
  • Maintain accurate documentation and reporting within Salesforce and other corporate systems

Skills

  • 5+ years of customer-facing account management or client management experience within the healthcare industry
  • Experience presenting to and engaging with senior leaders and executives
  • Proficiency with Microsoft Excel, PowerPoint, Salesforce, and virtual meeting platforms
  • Demonstrated success managing complex customer or partner relationships
  • Proven ability to drive revenue retention, growth initiatives, and operational improvements
  • Proven solid organizational and project management skills with the ability to manage multiple priorities simultaneously
  • Proven effective problem-solving, analytical, and decision-making capabilities
  • Proven ability and willingness to travel up to 25% as business needs require
  • Experience managing channel partnerships, reseller relationships, or strategic healthcare alliances
  • Experience conducting executive business reviews and strategic account planning
  • Experience leading contract renewals, growth initiatives, and cross-functional projects
  • Knowledge of healthcare technology, revenue cycle management, claims processing, or healthcare data exchange solutions
  • Demonstrated ability to influence outcomes across complex organizations without direct authority
  • Proven solid commercial acumen with the ability to identify customer needs and align solutions to business outcomes

Benefits

  • Flexibility to work remotely from anywhere within the U.S.
  • A comprehensive benefits package
  • Incentive and recognition programs
  • Equity stock purchase
  • 401k contribution

Company Overview

  • UnitedHealth Group is a medical insurance company that offers health technology, patient checkups, and pharmacy services. It was founded in 1977, and is headquartered in Minneapolis, Minnesota, USA, with a workforce of 10001+ employees. Its website is https://www.unitedhealthgroup.com/.

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