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Regional Support Manager - 2 Openings - Southeast US and Midwest US

Staff members of the Robotics Education & Competition Foundation (RECF) have energy and passion for the mission and vision of the RECF. This role is primarily responsible for managing and overseeing teams and events for designated programs in an assigned geographic territory. Subject Matter Expert (SME) addenda that may serve in conjunction with this job description. If applicable, one or more addenda will be reviewed and signed in conjunction with this job description. <div style="margin: 0in; text-align: center; line-height: 115%; font-size: 11pt; font-family: Calibri, sans-serif;"><hr></div> Team Support Responsibilities <ul style="margin-top: 0in; margin-bottom: 0in;"> <li style="margin: 0in 0in 0in 0px; line-height: 115%; font-size: 11pt; font-family: Calibri, sans-serif;">Maintain regular communications with Coaches in designated territory regarding season/monthly updates, questions/concerns, and general team support issues</li> <li style="margin: 0in 0in 0in 0px; line-height: 115%; font-size: 11pt; font-family: Calibri, sans-serif;">Assist with the development of training documents for new teams and coaches</li> <li style="margin: 0in 0in 0in 0px; line-height: 115%; font-size: 11pt; font-family: Calibri, sans-serif;">Assist with Coach training events within designated territory</li> <li style="margin: 0in 0in 0in 0px; line-height: 115%; font-size: 11pt; font-family: Calibri, sans-serif;">Assist Coaches and teams with season registration, registering for events in their region, and upholding their obligations identified in the Commitment to Coach Excellence</li> <li style="margin: 0in 0in 0in 0px; line-height: 115%; font-size: 11pt; font-family: Calibri, sans-serif;">Regularly complete the Non-Returning Organization process by following up with organizations that have not renewed their season registration, determine the reason for nonrenewal, and take steps as warranted to facilitate renewal of lapsed programs</li> </ul> <ul style="margin-top: 0in; margin-bottom: 0in;"> <li style="margin: 0in 0in 0in 0px; line-height: 115%; font-size: 11pt; font-family: Calibri, sans-serif;">Coordinate and lead engagement and outreach initiatives in target communities to attract new organizations</li> <li style="margin: 0in 0in 7pt 0px; line-height: 115%; font-size: 11pt; font-family: Calibri, sans-serif;">Ensure that regional sponsorship commitments are met</li> </ul> <div style="margin: 0in; text-align: center; line-height: 115%; font-size: 11pt; font-family: Calibri, sans-serif;"><hr></div> Event Support Responsibilities <ul style="margin-top: 0in; margin-bottom: 0in;"> <li style="margin: 0in 0in 0in 0px; line-height: 115%; font-size: 11pt; font-family: Calibri, sans-serif;">Maintain regular communications with Event Partners in designated territory regarding event posting, event configurations/standards, the Commitment to Event Excellence, post-event follow-up/feedback, and general event support issues</li> <li style="margin: 0in 0in 0in 0px; line-height: 115%; font-size: 11pt; font-family: Calibri, sans-serif;">Assist with the development of documents, training resources, and planning tools used by Event Partners and event staff</li> <li style="margin: 0in 0in 0in 0px; line-height: 115%; font-size: 11pt; font-family: Calibri, sans-serif;">Assist with Event Partner and Key Volunteer training events within designated territory</li> <li style="margin: 0in 0in 0in 0px; line-height: 115%; font-size: 11pt; font-family: Calibri, sans-serif;">Recruit new Event Partners within designated territory</li> <li style="margin: 0in 0in 0in 0px; line-height: 115%; font-size: 11pt; font-family: Calibri, sans-serif;">Coordinate with Coaches and Event Partners to ensure teams are provided with an appropriate number of competition opportunities to support the mission of RECF</li> <li style="margin: 0in 0in 0in 0px; line-height: 115%; font-size: 11pt; font-family: Calibri, sans-serif;">Provide event support on-site or on-call in coordination with Regional Support Specialists and Competition Technology Team</li> <li style="margin: 0in 0in 0in 0px; line-height: 115%; font-size: 11pt; font-family: Calibri, sans-serif;">Coordinate an event posting/release schedule and regional qualification structure within each assigned event region</li> <li style="margin: 0in 0in 0in 0px; line-height: 115%; font-size: 11pt; font-family: Calibri, sans-serif;">Manage, train, and support Regional Support Specialists that are assigned to regions within assigned territory <ul style="margin-top: 0in; margin-bottom: 0in;"> <li style="margin: 0in 0in 0in 0px; line-height: 115%; font-size: 11pt; font-family: Calibri, sans-serif;">Manage timecard approvals, expense reports, and accurate salary/expense budget tracking</li> </ul> </li> </ul> Other Responsibilities <ul style="margin-top: 0in; margin-bottom: 0in;"> <li style="margin: 0in -9pt 0in 0px; line-height: 115%; font-size: 11pt; font-family: Calibri, sans-serif;">Adhere to all RECF internal and external policies including but not limited to policies found in the Employee Handbook on and off the clock</li> <li style="margin: 0in 0in 0in 0px; line-height: 115%; font-size: 11pt; font-family: Calibri, sans-serif;">Deliver exceptional customer service to RECF customers</li> <li style="margin: 0in 0in 0in 0px; line-height: 115%; font-size: 11pt; font-family: Calibri, sans-serif;">Uphold organization policies and standards </li> <li style="margin: 0in 0in 0in 0px; line-height: 115%; font-size: 11pt; font-family: Calibri, sans-serif;">Ensure and maintain an ethical, trusting, and productive work environment</li> <li style="margin: 0in 0in 0in 0px; line-height: 115%; font-size: 11pt; font-family: Calibri, sans-serif;">Provide continual feedback to help maintain organization and program integrity</li> <li style="margin: 0in 0in 0in 0px; line-height: 115%; font-size: 11pt; font-family: Calibri, sans-serif;">Support program-specific events and other RECF events as needed/assigned</li> <li style="margin: 0in 0in 0in 0px; line-height: 115%; font-size: 11pt; font-family: Calibri, sans-serif;">Anticipate and troubleshoot customers’ needs to provide an outstanding experience</li> <li style="margin: 0in 0in 0in 0px; line-height: 115%; font-size: 11pt; font-family: Calibri, sans-serif;">Collect, communicate, and document best practices</li> <li style="margin: 0in 0in 0in 0px; line-height: 115%; font-size: 11pt; font-family: Calibri, sans-serif;">Maintain regular communications through periodic meetings with other staff, including but not limited to direct manager, project/regional teams, other departments, and other staff as needed</li> <li style="margin: 0in 0in 0in 0px; line-height: 115%; font-size: 11pt; font-family: Calibri, sans-serif;">Understand and implement the Student-Centered and Code of Conduct policies</li> <li style="margin: 0in 0in 0in 0px; line-height: 115%; font-size: 11pt; font-family: Calibri, sans-serif;">Initiate and develop positive relationships with schools, teachers, program participants, community and civic organizations, and other STEM stakeholders to develop the growth of RECF programs</li> <li style="margin: 0in 0in 0in 0px; line-height: 115%; font-size: 11pt; font-family: Calibri, sans-serif;">Hold annual regional Event Partner and Coach Summits within designated territory </li> <li style="margin: 0in 0in 0in 0px; line-height: 115%; font-size: 11pt; font-family: Calibri, sans-serif;">Assist with and be a presenter at the annual RECF Summit</li> <li style="margin: 0in 0in 0in 0px; line-height: 115%; font-size: 11pt; font-family: Calibri, sans-serif;">Update and maintain travel budget tracking and complete expense reports in a timely manner</li> <li style="margin: 0in 0in 0in 0px; line-height: 115%; font-size: 11pt; font-family: Calibri, sans-serif;">Complete all assigned trainings and/or certifications, as required, in a timely manner</li> <li style="margin: 0in 0in 0in 0px; line-height: 115%; font-size: 11pt; font-family: Calibri, sans-serif;">Perform other duties as assigned </li> </ul> <div style="margin: 0in; text-align: center; line-height: 115%; border-image: initial; font-size: 11pt; font-family: Calibri, sans-serif; border: medium none currentcolor;"><hr></div> Requirements <ul style="margin-top: 0in; margin-bottom: 0in;"> <li style="margin: 0in 0in 0in 0px; line-height: 115%; font-size: 11pt; font-family: Calibri, sans-serif;">Bachelor’s degree or equivalent work experience; background in teaching, education robotics, and/or other educational capacity highly desired</li> <li style="margin: 0in 0in 0in 0px; line-height: 115%; font-size: 11pt; font-family: Calibri, sans-serif;">Experienced in a work from home setting with demonstrated success in remote work</li> <li style="margin: 0in 0in 0in 0px; line-height: 115%; font-size: 11pt; font-family: Calibri, sans-serif;">Proactive problem-solving skills that lead to innovative thinking and resolutions</li> <li style="margin: 0in 0in 0in 0px; line-height: 115%; font-size: 11pt; font-family: Calibri, sans-serif;">Ability to interface on a professional level with a variety of customers (co-workers, sponsors, customers, etc.)</li> <li style="margin: 0in 0in 0in 0px; line-height: 115%; font-size: 11pt; font-family: Calibri, sans-serif;">Familiarity with Google Suite and Microsoft Office products</li> <li style="margin: 0in 0in 0in 0px; line-height: 115%; font-size: 11pt; font-family: Calibri, sans-serif;">Computer competency and ability to learn new programs; thorough knowledge of RECF tools/websites</li> <li style="margin: 0in 0in 0in 0px; line-height: 115%; font-size: 11pt; font-family: Calibri, sans-serif;">Excellent written and verbal skills; spoken and written English fluency is required</li> <li style="margin: 0in 0in 0in 0px; line-height: 115%; font-size: 11pt; font-family: Calibri, sans-serif;">Computer competency and ability to learn new programs</li> <li style="margin: 0in 0in 0in 0px; line-height: 115%; font-size: 11pt; font-family: Calibri, sans-serif;">Skilled in setting priorities to manage varying tasks/projects and in time management</li> <li style="margin: 0in 0in 0in 0px; line-height: 115%; font-size: 11pt; font-family: Calibri, sans-serif;">Maintain security and confidentiality of sensitive information</li> <li style="margin: 0in 0in 0in 0px; line-height: 115%; font-size: 11pt; font-family: Calibri, sans-serif;">Prioritize professional behavior, boundaries, and demeanor while traveling for RECF and when representing the company</li> <li style="margin: 0in 0in 0in 0px; line-height: 115%; font-size: 11pt; font-family: Calibri, sans-serif;">Reside in the assigned territory, or shift work schedule to support the assigned territory</li> <li style="margin: 0in 0in 0in 0px; line-height: 115%; font-size: 11pt; font-family: Calibri, sans-serif;">Experience in RECF programs as a Coach and/or Event Partner is preferred</li> </ul> <div style="margin: 0in; text-align: center; line-height: 115%; font-size: 11pt; font-family: Calibri, sans-serif;"><hr></div> Travel Requirements <ul style="margin-top: 0in; margin-bottom: 0in;"> <li style="margin: 0in 0in 0in 0px; line-height: 115%; font-size: 11pt; font-family: Calibri, sans-serif;">Attendance at the culminating Championship event(s) (program specific) for the full duration </li> <li style="margin: 0in 0in 0in 0px; line-height: 115%; font-size: 11pt; font-family: Calibri, sans-serif;">Attendance at periodic in-person department meetings for the full duration</li> <li style="margin: 0in 0in 0in 0px; line-height: 115%; font-size: 11pt; font-family: Calibri, sans-serif;">Willingness and ability to travel domestically (as needed with manager approval and as budgets permit)</li> </ul> This includes, but is not limited to, the RECF Greenville, TX, office; events; conferences; meetings; etc.

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