Production Support

Who we are looking for A Dedicated Client Product Support Specialist supports post go‑live of the Charles River Investment Management Solution (CRIMS) implementation. Contributions include defining client requirements, configuring, and tuning the application to the client’s business and technical needs, training users, testing workflows, and resolving issues. The ideal candidate will have at least 3 years of hands‑on experience gained in the financial industry working for a consultancy or software vendor.

Experience leading the implementation or support of Front, Middle or Back Office Investment Management systems is highly valued. Why this role is important to us The team you will be joining is a part of Charles River Development (or CRD), that became a part of State Street in 2018. CRD helps create enterprise investment management software solutions for large institutions in the areas of institutional investment, wealth management and hedge funds.

Together we have created the first open front‑to‑back platform — State Street Alpha, that was launched in 2019. Join us if delivering next generation infrastructure, using emerging technologies like AI and Blockchain sounds like a challenge you are up for. What you will be responsible for

As a Post Production Support Specialist, you will assist and provide general coordination and management of support issues reported by the Customer to Charles River. Providing consultative guidance with respect to the Customer’s use of the System based on information provided by the Customer regarding its requirements and existing workflows. Analyze and evaluate requirements while providing product expertise and guidance throughout the post‑go‑live journey.

Basic Project

Management assistance for services management and small projects. Educate customers on the methodologies and functionality provided by CRIMS. Advise on best practices regarding the implementation and operation of CharlesRiver solutions and services. Monitor and eva

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