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Principal Product Manager, Agentic AI

April 29, 2026

Principal Product Manager, Agents for GoodBlackbaud is looking for an experienced product manager to launch and scale our brand-new agentic Artificial Intelligence (AI) solutions. This is a rare opportunity to operate with the energy and creativity of a startup inside an established public company focused on supporting the organizations, institutions, and corporations that drive social impact. In this role, you will join Blackbaud’s Agentic AI team and be responsible for taking our first agentic product to market, building a short- to medium-term roadmap for improvement, and leading the development and launch of future agentic products. You’ll drive execution, own the roadmap, and obsess over delivering customer value through personalized, outcome-driven automation. About the roleAs Principal Product Manager for Agentic AI, you will lead the launch of 0-to-1 agentic products, shape the roadmap for future agentic offerings, and drive execution across cross-functional teams. You’ll obsess over delivering customer value through personalized, outcome-driven automation, and collaborate closely with Go to Market (GTM) and Sales teams to ensure alignment and readiness. What you’ll do:<ul><li>Drive the development and launch of Blackbaud agentic AI products from concept to market readiness. </li><li>Develop and own the product roadmap, balancing customer needs with business objectives. </li><li>Engage deeply with customers to understand their needs, pain points, and desired outcomes. Translate insights into product features and enhancements that deliver measurable value. </li><li>Partner with engineering, design, program management, and other stakeholders to execute product strategy and deliver high-impact solutions. </li><li>Work closely with GTM and Sales teams to ensure product positioning, messaging, and readiness align with customer needs and business goals. </li><li>Build rapport with internal and external stakeholders, inspiring teams with a can-do attitude in a fast-moving environment. </li><li>Own multiple product initiatives, guiding teams from ideation through validation, delivery, and delight. Prioritize product backlogs and ensure timely, high-quality releases. </li><li>Track product metrics, analyze customer outcomes, and iterate on features and processes to drive step-function improvements in satisfaction and adoption. </li><li>Stay informed about market trends and competitive offerings to ensure Blackbaud’s agentic AI solutions remain differentiated and valuable. </li></ul>What we'll want you to have: <ul><li>8+ years’ experience in Product Management, ideally with exposure to AI, automation, or SaaS platforms. </li><li>Proven success in leading 0-to-1 product launches and scaling early-stage products. </li><li>Experience managing the maturation of platforms that support machine learning or automation at scale. </li><li>Strong communication, and stakeholder management skills. </li><li>Ability to run multiple initiatives and interact with all levels of an organization. </li><li>Data-driven decision-making and financial acumen. </li><li>Experience with agile development practices, methodologies, and tools. </li><li>Familiarity with data management and analytics tools. </li><li>Passion for social impact and empowering mission-driven organizations. </li></ul>Stay up to date on everything Blackbaud, follow us on <a href="http://bit.ly/FollowUsLI" target="_blank" rel="noopener noreferrer">Linkedin</a>, <a href="http://bit.ly/2xn65ez" target="_blank" rel="noopener noreferrer">Twitter</a>, <a href="https://www.instagram.com/blackbaud/" target="_blank" rel="noopener noreferrer">Instagram</a>, <a href="http://bit.ly/2yNWNJH" target="_blank" rel="noopener noreferrer">Facebook</a> and <a href="https://bit.ly/BLKBYouTube" target="_blank" rel="noopener noreferrer">YouTube </a>Blackbaud powers social impact through purpose‑driven technology and responsible AI. Guided by our Intelligence for Good® vision, we’re building a culture where innovation, trust, and human expertise come together to help organizations make a greater difference in the world. Blackbaud is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.The starting base pay is $117,200.00 to $157,500.00. Blackbaud may pay more or less based on employee qualifications, market value, Company finances, and other operational considerations.Benefits Include:<ul><li>Medical, dental, and vision insurance</li><li>Remote-flexible workforce</li><li>Wellness Programs</li><li>401(k) program with employer match</li><li>Flexible paid time off</li><li>Generous Parental Leave</li><li>Donations for Doers</li><li>Pet insurance, legal and identity protection</li><li>Tuition reimbursement program</li></ul>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...