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Prescriber Support Operations (RN licensed)

May 22, 2026

Journey Clinical is on a mission to transform the growing mental health crisis by accelerating the adoption of frontier treatments that lead to lasting improvements in clinical outcomes. We have built a turnkey healthtech platform to safely and effectively expand access to a powerful modality known as Psychedelic-Assisted Psychotherapy, starting with Ketamine-Assisted Psychotherapy (KAP). In our patient-centered collaborative care model, licensed psychotherapists in the network take on the psychotherapy, while Journey Clinical's in-house medical team takes on patient eligibility, treatment plan and outcome monitoring. Our platform gives psychotherapists passionate about PAP the infrastructure and support required to become empowered KAP providers, while enabling higher standards of patient care and enhanced clinical outcomes.

We have recently closed a successful Series A round led by Union Square Ventures, and are backed by a number of top-tier investors including AlleyCorp, Fifty Years, Able Partners, Gaingels, Palo Santo, PsyMed Ventures, Coalition Operators, Christina Sass co-founder of Andela, Edvard Engesæth, MD co-founder of Nurx and, Hans Gangeskar co-founder of Nurx.

We are building an open-minded and inclusive workplace where you will have the opportunity to grow and collaborate with a diverse team of high performing individuals. Our team combines extensive experience in business and healthcare. We are mission driven and strive to make the workplace stimulating, ethical, rewarding, and fun. Together, we will be working at the cutting edge of a groundbreaking field that is reshaping mental health and we will make a direct impact on people’s lives.

Here's what you’ll do day to day:

Serve as the first level escalation for clinical protocol questions/concerns from the medical team, support team(s), and patients
Serve as the first level escalation for patient adverse events and internal vigilance events
Provide ongoing support and feedback to medical staff (e.g., prescription issues, chart audits, monitoring of incomplete notes)
Support the medical team scheduling, and add or adjust team members' schedules accordingly
Support onboarding for new medical team members
Document and distribute notes from medical team meetings
Maintain, update, and develop training content, for onboarding and ongoing education as needed (e.g., updates to medical protocols, monthly medical team newsletter)

Profile:

3+ years of experience in nursing (nursing school and/or direct patient care)
1-3 years of experience in an early-stage startup environment preferred
Psychedelic knowledge preferred
Tech savvy and strong in operations/practice administration
People-first mindset with a desire to help our medical team and patients reach their goals
Highly organized and detail-oriented
Great listening and relationship-building skills
Exceptional verbal and written communication skills where you can craft compelling and concise messages to explain concepts and provide feedback in a positive-active manner
Demonstrated ability to work with key systems (Google Workspace, Squarespace, Zoom, etc.) and comfortability with troubleshooting potential system issues
Demonstrated experience collaborating with internal teams where you thrive in collaborative environments and enjoy problem-solving
Demonstrated ability to learn quickly, iterate, pivot, and move fast with flexibility and adaptability; is not afraid of change but embraces it as an opportunity for innovation and personal growth
Data-driven approach to success using KPIs and analytics to measure goals

What we offer:

Competitive hourly pay
10-15 hours, Monday and Wednesday
Growth opportunities and a high level of freedom
We aim to set our team members up for success and offer a clear path for career advancement and personal growth
Work with a team of industry-leading experts, who are highly collaborative, disciplined, and who have fun working together
The opportunity to change the way we approach mental health by advancing the mainstream adoption of psychedelic-assisted psychotherapy and making a positive impact on the lives of 100M+ people who are suffering from depression and anxiety in the US today!

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...