Players Club Representative

Starting at $16.00/hr + company paid benefits!

Unlock a full line of rewards—company-paid health, dental, vision, and life insurance, a 401(k) with up to 6% match, and PTO that starts building from day one!

JOB PURPOSE

Responsible for promoting the success of the Player’s Club by assisting customers through the member process and explaining the benefits of membership

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

• Encourages new guests to become members of Players Club.
• Enrolls new guests into Players Club.
• Redeems points for Players Club members.
• Makes point adjustments as necessary on a qualifying basis.
• Issues casino complimentary items on a qualifying basis.
• Walks the floor to promote those who do not have a Club card and assists customers in the correct usage.
• Recognizes potential high end patrons and encourages them to join Club Wyandotte.
• Communicates promotional, special events and point structure to all guests.
• May assist marketing with the execution of promotions and events.
• Adheres to the system of internal controls – policies and procedures.
• Resolves inquiries and complaints from patrons.
• Operates as an emergency Pull/Count Team member as required.
• Performs additional duties and responsibilities as necessary or assigned

JOB QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Educational/Experience: High School diploma/GED preferred. Customer service experience preferred.
• Ability to work as directed by your supervisor, which may result in being scheduled anytime during a 24 hour period, 365 days a year.
• Must excel at customer service.
• Basic computer skills, Internet Explorer, Microsoft office (PowerPoint, Work, Excel).
• Ability to read, write and understand English.
• Ability to work a flexible schedule based on business demands.
• Ability to communicate effectively with co-workers, management, and guests.
• Must have a friendly, outgoing personality.
• Maintain a professional demeanor in a high stress environment.
• Maintains an even temper and is friendly and positive with others. Demonstrates good judgment, has positive interactions with co-workers and customers. Treats others with respect and dignity.

LANGUAGE AND COMMUNICATION SKILLS

• Ability to prepare, read, and interpret documents; write reports and correspondence; and speak and communicate effectively with individuals and before groups of people.
• Ability to compose grammatically correct documents.
• Ability to verbally communicate using appropriate English standards of language.

MATHEMATICAL SKILLS

Ability to accurately calculate figures and amounts and perform mathematical functions applicable to business needs.

LICENSING

Must be able to qualify for any and all licenses or permits required by local, State, Federal and/or Wyandotte Nation law.

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Regularly lift, push, pull, and/or move up to 30 pounds.
• Ability to function in a smoking environment.
• Employee smoking is restricted to outside location and during break times.
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.
• The noise levels in the work environment are constant.

BENEFITS

• Medical
• Dental
• Vision
• 401(k)
• 401(k) Matching
• PTO

Job Type: Full-time

Pay: $16.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Application Question(s):

• Are you at least 21 years of age or older?
• This position requires eligibility for a Gaming License, which includes completing a full background check and providing any required disclosures to the Gaming Commission. Are you willing and able to complete this process as a condition of employment?

Experience:

• Customer service: 1 year (Preferred)
• Marketing: 1 year (Preferred)

Shift availability:

• Night Shift (Preferred)

Work Location: In person