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Patient Service Representative (Remote – Full Time)
Job Title: Patient Service Representative (Remote – Full Time)
Remote | Monday–Friday | Bilingual Spanish Preferred
Join a mission-driven healthcare company making a difference.
Vigilance Health is seeking a Patient Service Representative (PSR) who will serve as the front-line voice for patients and a vital support for our care coordination team. This role is perfect for someone who thrives in a fast-paced, collaborative, and purpose-driven environment.
What You'll Do
- Answer high-volume incoming calls with professionalism, empathy, and urgency.
- Route calls to the right team or take detailed, accurate messages.
- Manage data entry, patient scheduling, mailings, and patient enrollments.
- Validate patient eligibility and scrub data using EHR systems and spreadsheets.
- Support internal teams by entering appointment and patient details in the EHR.
- Ensure HIPAA compliance and uphold strict patient confidentiality.
- Track and report daily performance metrics such as patient verifications, follow-up completions, and call outcomes.
- Collaborate across teams to support care coordination efforts and resolve issues quickly.
Success in This Role Means
- 95%+ of calls answered within three rings.
- Call handling time averages 2 minutes or less.
- 100+ patients verified daily with high accuracy.
- Active participation in team huddles and trainings.
- No HIPAA violations or documentation errors.
- Patients feel heard, valued, and supported.
What You Bring
- High school diploma or GED required; Associate degree preferred.
- 1+ year in healthcare customer service or call center.
- Bilingual in Spanish strongly preferred.
- Proficiency in Microsoft Outlook, Word, and Excel.
- Familiarity with EHRs like eCW, Epic, or Athena is a plus.
- Strong communication, attention to detail, and multitasking ability.
- Available to work Monday–Friday between 7:30am–6:00pm CST.
Why Vigilance Health?
We’re a growing population health company partnering with clinics across the country to deliver Chronic Care Management (CCM), Behavioral Health Integration (BHI), and APCM services. At Vigilance Health, we:
- Have Fire – We bring energy, positivity, and purpose to every patient interaction.
- Are Driven – We deliver results with accuracy and urgency.
- Are Partners – We collaborate across teams to support every patient.
- Build Solutions – We identify ways to make things easier and better.
- Are Coaches – We uplift each other and model what good looks like.
Ready to Make a Difference?
If you're passionate about patient-centered care and thrive in a role where every call matters—apply now. Join a team that’s transforming healthcare, one patient at a time.
