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Part-Time Weekend Remote Customer Service Representative
- Paid time off
- Training & development
Part-Time Remote Customer Service Representative
Fully Remote Within Georgia | Approximately 22 Hours per Week, With Additional Hours Available
- Friday: 8:30 a.m.–4:30 p.m.
- Saturday: 7:30 a.m.–2:30 p.m.
- Sunday: 7:30 a.m.–2:30 p.m.
- Respond to incoming customer contacts by phone, email, and text
- Schedule plumbing, heating, and air-conditioning appointments in ServiceTitan
- Gather and accurately record customer, property, and service information
- Communicate clearly and professionally throughout the scheduling process
- Convey messages and important information to technicians, managers, and other team members
- Maintain accurate customer records
- Assist with other administrative work as needed Help ensure every customer receives friendly, responsive service
- Highly professional and friendly verbal and written communication skills
- A genuine desire to help and book customers
- Dependability and the ability to work scheduled shifts independently
- Strong attention to detail and organizational skills
- Comfort managing calls, emails, texts, and multiple tasks
- A calm, pleasant, and solution-oriented approach The ability to learn new software, processes, and service information
- Customer service or dispatch experience with a plumbing or HVAC company
- Experience using ServiceTitan Experience with Google Chat, Google Docs, or other Google products
- Genuinely enjoy helping people and making stressful situations easier
- Communicate with warmth, confidence, and professionalism
- Stay organized while managing calls, texts, emails, and scheduling needs
- Are dependable, self-motivated, and take ownership of completing your work
- Enjoy working independently while supporting a positive, upbeat team
This is a remote position.
