Online Chat Support

Online Chat SupportADF Medical Services Inc.

We're hiring a motivated and professional Online Chat Support agent to deliver fast and friendly assistance to our patients and clients through our digital platform. If you enjoy helping people and communicating online — we want to hear from you.

Role: Online Chat Support Agent  Department: Customer Support & Patient Services  Location: Fully Remote  Type: Full-Time / Part-Time

What You'll Do:

  • Engage patients and clients through our online chat system in real time
  • Answer questions related to services, appointments, billing, and general inquiries
  • Manage multiple active chat sessions with speed, accuracy, and professionalism
  • Record and document all interactions accurately in our CRM system
  • Escalate sensitive or unresolved issues to the appropriate team promptly
  • Follow company communication guidelines and service quality standards
  • Maintain strict patient confidentiality in compliance with HIPAA regulations

What We're Looking For:

  • 1+ year of online chat or customer service experience
  • Strong written communication and grammar skills
  • Typing speed of 45+ WPM with high accuracy
  • Ability to handle multiple chats simultaneously with composure
  • Comfortable using chat tools, CRM platforms, and cloud-based systems
  • Reliable high-speed internet and a dedicated quiet workspace
  • Healthcare or medical background is a plus but not required

What We Offer:

  • Competitive pay
  • Health, dental & vision benefits (full-time employees)
  • Paid time off & paid holidays
  • Flexible shift options including evenings and weekends
  • Supportive team environment and ongoing coaching
  • Career growth opportunities within ADF Medical Services

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Remote

Skills:
Billing, Broadband, Cloud Computing, Coaching, Communication Skills, Corporate Communications, Customer Relationship Management (CRM), Customer Relationship Management (CRM) Systems, Customer Support/Service, HIPAA (Health Insurance Portability and Accountability Act), Healthcare, Online Chat, Online Communications, Patient Care, Patient Confidentiality, Quality Metrics, Regulatory Compliance, Typing, Writing Skills


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ADF Medical Services Inc.



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