Oncology Patient Scheduler 2 (Remote)

<p><span style="color:#a33600"><b><u>Current Employees:</u></b></span></p><p>If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click <a href="https://www.myworkday.com/umiami/d/task/1422$7248.htmld" target="_blank" rel="noopener noreferrer">here</a> to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position, please review this <a href="https://my.it.miami.edu/wda/erpsec/tipsheets/ER_eRecruiting_ApplyforaJob.pdf" target="_blank" rel="noopener noreferrer">tip sheet</a>.</p><p></p><p>The University of Miami/UHealth has an exciting opportunity for a Full-time, Remote, Patient Scheduler 2. The Patient Scheduler 2 delivers exceptional customer service by communicating with patients over the phone to provide necessary information and is responsible for requesting information related to coordination and scheduling of diagnostic therapy and other<span> <span style="overflow-wrap: break-word; display: inline; text-decoration: inherit; hyphens: auto;">procedures/treatments</span></span> for UHealth. The incumbent interacts directly with referring physicians, radiologists, technologists, as well as patients to guarantee smooth coordination of procedures and exams.</p><p></p><p><b>CORE JOB FUCNTIONS </b></p><ul><li><p>Schedules all types of complex treatments with attention to detail.</p></li><li><p>Delivers exceptional customer service by answering incoming phone calls or contacting patients by phone to determine proper treatment times.</p></li><li><p>Obtains and verifies necessary demographic and insurance information.</p></li><li><p>Screens and verifies information for ensure accuracy when scheduling all CTU appointments.</p></li><li><p>Ability to manage high call volumes to ensure best possible customer service by properly education the patient on CTU appointments preparation and answering questions.</p></li><li><p>Utilizes multiple computer applications, scheduling software, network drives to schedule multiple Treatments within multiple modalities and entities across all CTU UHealth locations.</p></li><li><p>Uses complex medical terminology and precise scheduling protocols to ensure compliance such as reviewing and comparing patient’s previous imaging report to current order.</p></li><li><p>Coordinates processes and timing as required by the physician and facility for special procedures or treatments.</p></li><li><p>Notifies appropriate parties if patient requires labs or premedication for allergies, oral sedation medication, obtain necessary implant information.</p></li><li><p>Adheres to University and unit-level policies and procedures and safeguards University assets.</p></li></ul><p></p><p><b>Core Qualifications: </b></p><ul><li><p>High School diploma or equivalent</p></li><li><p>Minimum 2 years of relevant experience</p></li></ul><p></p><p>The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.</p><p></p><p>UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.</p><p></p><p>The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.</p><p></p><p></p><p><b>Job Status:</b></p>Full time<p></p><p><b>Employee Type:</b></p>Staff

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...