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Medical Front Desk / Admin Assistant

This a Full Remote job, the offer is available from: Anywhere

This is a remote position.

Our client is looking for a skilled and organized Medical Front Desk / Admin Assistant to support their medical practice. This position is ideal for someone who thrives in a fast-paced, independent role and possesses excellent customer service and administrative skills. The practice is well-known for its commitment to providing top-tier care and a supportive work environment, making it a great opportunity for professionals looking to contribute to meaningful healthcare services.

Responsibilities:

Answer inbound calls and emails professionally, ensuring patient queries are handled promptly.
Schedule, reschedule, and confirm appointments efficiently.
Respond to patient messages across multiple channels (phone, text, patient portal, email).
Prepare patient charts before appointments, ensuring all information is up-to-date.
Upload scribe notes, lab results, patient handouts, and care plans into the system.
Order and schedule lab tests according to provider instructions.
Assist with prescribing workflows and coordinate with pharmacies to fulfill patient prescriptions.
Provide service estimates and process patient payments as needed.
Conduct post-visit clarity calls to ensure patient satisfaction.
Lead discovery calls with prospective patients to provide necessary information.
Respond to prospect inquiries via email, phone, and social media.
Create patient education materials and Canva graphics to enhance patient experience.
Receive and send faxes and coordinate patient referrals.
Troubleshoot basic phone, EMR, and scheduling issues to ensure smooth operations.
Support in-office clinic workflows as needed.
Assist the medical team with administrative and operational tasks as required.

Requirements

Requirements:

Strong organizational skills and attention to detail.
Ability to work independently with minimal supervision.
Excellent problem-solving and customer service skills.
Professional, positive, and solution-oriented attitude.
Outstanding time management and task prioritization abilities.
Excellent communication skills, both written and verbal.
Strict adherence to confidentiality and HIPAA standards.
Ability to handle multiple tasks simultaneously while maintaining high accuracy.

Qualifications:

Experience with Cyrbil EHR, RingCentral, and Google Suite is preferred.
Previous experience in a medical front desk or administrative role is a plus.
Ability to adapt and be cross-trained in various tasks within the practice.
Proven ability to manage administrative duties while providing excellent customer service.