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Medical Client Service Rep
In this Remote Customer Service/Sales Representative role, you will be a Retention Specialist whose role is to retain a customer who wants to cancel by serving as an expert problem solver in a retention and sales capacity.
You will handle a high volume of incoming calls from customers requesting to recommending long-term solutions to keep a customer’s business.
customer experience that increases brand loyalty and retains customers for the This position is fully onsite at our Wichita, KS location during training then will be fully remote once graduated from training: 800 E Waterman Drive, employee focused on family, partnership, development, incentives, and fun!
customers and coworkers.
Utilize customer service and sales experience daily Save the business by re-selling customers on the value of ADT and what Must have sales experience, you will be expected to persuade and upsell customer while reducing customers frustration and displeasure to ultimately saving customers. customer experience.
Use attention to detail, listen to customer clues, to ask the right questions customer’s concern.
Retain long-term business for ADT through customer service commitments. Provide the right solution to save the Customer.
cancellation request, create quick calculations to work with the customer Consistently improve performance and achieve your goals.
Use several tools (10+) to help retain our customers and make them customers for life through tools like negotiating a lower rate, crediting them for billing errors, providing service to fix their system, and even selling them additional equipment.
Maintain knowledge of ADT policies, products, services, and systems as well as knowledge of the wireless industry, service capabilities, and other security companies.
Training/Onboarding attendance is required for the length of the training program every day for Private, undisturbed place to work from home, free from any distractions Designated distraction-free place to work from home DSL, Cable, or Fiber internet service with the ability to hardwire via ethernet from cable modem to your PC This role has onsite training required at our Wichita, KS office During our 81-12 week program, you will receive daily support from our training and onboarding teams to ensure you are successful.
competition and systems training.
Our training program focuses on training that equips you to be the expert within ADT to ensure you meet and exceed your sales targets, which increases your bonus potential.
The ability to work with numerous screens and programs open to help resolve customer issues.
Experience in Sales, Customer Retention, Customer experience, and retaining customers’ loyalty to a product or service 2 plus years: in a sales role, in which you had to sell or save a customer, selling and/or saving customers in a company tied to performance Call Center Customer Service / Sales Experience High school diploma, GED, college degree or some college experience
Our department is closed on weekends and most holidays, allowing our Training:
This role has onsite training required at our Wichita, KS office: 800 E Paid Training Medical, Dental, Vision, 401(k) with employer matching Tuition reimbursement, employee referral bonuses A culture of coaching, development, and career growth opportunities The starting hourly rate for this position is $18.00 per hour and will reach $21.00 per hour after 180 days of employment. (match, short-term and long-term disability coverage, life insurance, We also offer 6 paid holidays.
The anticipated end date for application submission is 6.26.26. leading provider of electronic security, interactive home and business automation and monitoring services for residences and small businesses in the Every employee, from our executive leadership team to our support centers are united under one noble purpose, we help save lives for a living. important role that makes an impact in the lives of our customers every single using and developing our talents for good at work, home and our communities.
ADT has been in the business of helping save lives since 1874. home security provider in the U.we help protect and connect families, businesses and larger commercial customer every day. Our continuous innovation, advanced technology and strategic partnerships deliver products and services that help protect life and valuables, whether at home, your business or on the Above all, our mission is clear: we help save
