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Manager, Project Implementation and Operations

May 2, 2026

Summary: The Manager of Project Implementation and Operations is responsible for the direct execution of day-to-day operations, while leading, tracking, and delivering on key operational and strategic projects. This role requires strong project management capabilities, including planning, prioritization, deadline management, and ensuring completion of initiatives across on-site and virtual clinic environments.

Reports to: Director of Clinic Services

Location: GTA

Responsibilities

Lead implementation of operational and strategic initiatives, ensuring projects are delivered on time and meet defined objectives
Directly manage daily operations and staff of clinic on-site and virtually
Develop, track, and maintain project plans, timelines, and task ownership across multiple initiatives
Monitor progress, identify risks or delays, and proactively implement solutions to ensure deadlines are met
Collaborate with management and organizational leaders to align priorities and drive execution
Work closely with the Project Management Office on project implementation, analytics, and clinic efficiency
Ensure compliance with Health and Safety procedures and practices
Engage clinic staff, physicians, management, vendors, and stakeholders to align with organizational priorities
Establish, maintain, communicate, and implement clinic and confidentiality policies
Identify processes and methods to improve efficiency and service quality
Continuously improve productivity and operational workflows across all sites
Manage and further develop utilization of electronic record and IT systems
Provide regular updates on project status, milestones, and outcomes to leadership
Assist and lead other relevant projects and duties

Human Resources

Work with staff to establish smooth and productive operations at clinic sites
Ensure effective staff recruitment, training, and performance management
Set clear expectations, assign responsibilities, and track completion of team deliverables
Maximize physician, specialist, pharmacy, and allied health service delivery
Communicate and engage with physicians, providers, vendors, and patients

Financials

Work with accounting team to monitor operational efficiency and adhere to budgeted staff ratios and costs
Track financial performance alongside operational initiatives and project outcomes
Identify and capture cost-saving opportunities in supplies and procurement processes
Coordinate with accounting to ensure prompt and accurate accounts receivable
Maintain profit and loss responsibility for sites
Provide management reports, insights, and data-driven recommendations on a monthly basis

Clinic Enhancement

Identify operational gaps and lead structured improvement initiatives with clear timelines and deliverables
Drive continuous improvement through organized planning, execution, and follow-up
Provide clinical guidance and support to ensure patient safety and privacy
Ensure long-term operational and organizational sustainability at clinic sites

Qualifications

University degree or equivalent project management and industry-related experience - required
Minimum of 1 year of direct project management experience – required
Minimum of 1 year of supervisory experience - required
Strong organizational and time management skills with the ability to manage multiple priorities simultaneously – required
Project Management experience from planning through execution and completion – required
Background in clinic operations – an asset
Excellent customer service and stakeholder engagement skills – an asset
Experience with EMR and primary health care setting – an asset
Valid driver’s license and access to reliable transportation – travel required – required

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...