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Manager, Asset Performance & Remote Operations (EMEA)

Endless Surf is on a mission to shape the future of surfing beyond the ocean. Bringing powerful, efficient, and customizable waves to inland reaches around the globe, we are creating world-class surf experiences alongside visionary developers that are centered around our next-generation wave generating technology. As a company, we strive to challenge the status quo and push the boundaries of what is possible when it comes to moving water. Although our individual skillsets are diverse, we are a close-knit team that is grounded by our passion for the ocean, mountains, and the great outdoors. Position Manager, Asset Performance & Remote Operations (EMEA) Department Endless Surf Operations Location Europe (remote) Reports to Director of Projects and Operations Purpose We are seeking a Manager, Asset Performance & Remote Operations (EMEA) to help build and lead our global approach to remote monitoring, asset performance, and field service response. This is a hands-on, build-and-run role responsible for co-creating the operating model, systems, and processes that ensure our surf lagoons consistently meet operational and performance requirements. Using your industry and engineering experience you will operate at the intersection of industrial systems, digital monitoring platforms, and field operations, acting as performance monitor, the first point of escalation for technical issues, existing client interface, and as a key contributor to the ongoing evolution of our technology. Key Responsibilities – What You’ll Be Up To <ul> <li>Remote monitoring of real-time performance across global installations, including uptime, system performance, and key operating parameters</li> </ul> <ul> <li>Act as the first point of contact for client queries, escalation and response for all technical issues across EMEA sites, diagnosing issues remotely and coordinating rapid response actions cross functionally</li> </ul> <ul> <li>Lead on-site troubleshooting for critical incidents, mobilizing and managing internal stakeholders, third-party service providers and supplier partners when required</li> <li>Ensure root cause analysis reporting and rapid restoration of operations to meet contractual uptime obligations where affected</li> <li>Manage and lead workflow and first response for maintenance and inventory tickets within the facility/asset management software, ensuring client maintenance compliance, rapid repair and proactive onsite inventory replenishment management</li> </ul> <ul> <li>Review and improve preventive and predictive maintenance strategies and processes and coordinate implementation of improvements at client facilities</li> </ul> <ul> <li>Review and improve trend analysis and performance-based reporting for internal and external stakeholders to ensure contractual performance compliance and establish continual improvement opportunities</li> </ul> <ul> <li>Develop and improve standard operating procedures (SOPs), escalation workflows, and maintenance and inventory management frameworks</li> <li>Work closely with our engineering team, and third-party software partners to help enhance functionality of our facility/asset management monitoring and alert system</li> </ul> Reporting Structure This role operates within a matrix environment of local regional leadership and functional and strategic performance direction from the head office in Canada, requiring strong cross-functional collaboration and clear communication. Qualifications & Experience – Hard Skills Qualify You <ul> <li>10+ years of experience in industrial operations, asset management, or field service environments</li> <li>Degree in Mechanical, Electrical or Industrial Engineering required</li> <li>Applied modeling and simulation experience using CFD and FEA analysis or similar is preferred</li> <li>Proven experience managing or improving remote monitoring, CMMS, or asset performance systems</li> <li>Experience in creating and implementing predictive and preventative maintenance systems and processes</li> <li>Demonstrated ownership of uptime, reliability, or SLA-driven performance environments</li> <li>Experience leading incident responses and troubleshooting across multiple sites</li> <li>Strong background in industrial mechanical and electrical systems, including but not limited to:</li> </ul> <ul> <li style="list-style-type: none;"> <ul> <li>Motors, blowers, or compressors</li> <li>Variable Frequency Drives (VFDs), preferably including systems from ABB</li> <li>Industrial control systems (PLC/SCADA exposure preferred)</li> <li>Process piping, valving and duct work</li> </ul> </li> <li>Fluent English speaker and communicator, including technical English </li> </ul> Preferred Experience Candidates are likely to come from mature industries such as: <ul> <li>Industrial automation and controls (e.g. Siemens, Schneider Electric, ABB)</li> <li>Compressor and blower systems (e.g. Atlas Copco, Ingersoll Rand)</li> <li>HVAC, energy systems, or industrial service organizations</li> <li>Water or process infrastructure environments </li> </ul> Soft Skills – Interpersonal Skills Make a Difference <ul> <li>Strong problem-solving and diagnostic capability in complex systems</li> <li>Ability to operate effectively in a fast-paced, ambiguous, scaling environment</li> <li>Experience building processes and systems from first principles</li> <li>Excellent stakeholder management across technical, operational, and client-facing teams</li> <li>Structured, data-driven decision-making under pressure</li> <li>Hands-on, proactive, and solutions-oriented</li> <li>Comfortable taking ownership and making decisions in high-pressure situations</li> <li>Strong communicator with the ability to influence across functions</li> <li>Ability to travel frequently and at short notice, engaging directly on-site when required</li> </ul> WhiteWater Competencies – Competencies Show Us You Belong Here <ul> <li>Accountability – We do what we say</li> <li>Collaboration – We work well together</li> <li>Customer Focus – We know and respond to our customers</li> <li>Communication – We listen to and understand each other</li> <li>Authenticity – We are honest and trust each other</li> <li>Resilience – We deal effectively with pressure</li> <li>Flexibility & Adaptability – We respond to change </li> </ul> Leadership Competencies: <ul> <li>Managerial Courage – We make tough decisions</li> <li>People Development/Leadership – We develop others</li> <li>Action Orientation – We take ownership and deliver results</li> </ul>

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