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Managed Services Engineer - Azure

April 29, 2026

<h1>About Us</h1>Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $16 billion global provider of IT solutions and services. Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 7,000 of them. If you join our team, you’ll enjoy:<ul><li style="text-align:left">Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.</li><li style="text-align:left">Continuous professional growth and leadership opportunities.</li><li style="text-align:left">Health, wellness, and financial benefits to offer peace of mind to you and your family.</li><li style="text-align:left">World-class facilities and the technology you need to thrive – in our offices or yours. </li></ul><h1>Job Summary</h1>The Managed Services Engineer – Azure Storage is responsible for designing, deploying, and supporting enterprise file storage solutions in Microsoft Azure, with a primary focus on Qumulo file storage and native Azure Storage services. This role partners closely with customers and internal teams to ensure storage platforms are secure, performant, scalable, and cost‑effective. The ideal candidate brings strong Azure storage expertise, operational discipline, and a customer‑first mindset, with a passion for continuous improvement and automation. This is a fully remote role requiring a dedicated, distraction‑free home office and active participation in video meetings. Occasional travel may be required.Role Description<div><ul><li>Design, deploy, and support Qumulo file storage clusters in Microsoft Azure</li><li>Administer Azure Storage services, including Azure Files, Blob Storage, and Managed Disks</li><li>Monitor, troubleshoot, and resolve storage performance, capacity, and availability issues</li><li>Optimize storage environments for performance, resiliency, security, and cost efficiency</li><li>Lead and contribute to managed services projects and service improvement initiatives</li><li>Engage directly with customers through meetings, incidents, change requests, and project delivery</li><li>Develop, maintain, and follow Standard Operating Procedures (SOPs) for storage operations</li><li>Implement monitoring, alerting, and reporting using Azure Monitor and Log Analytics</li><li>Support Infrastructure as Code (IaC) and automation initiatives for repeatable deployments</li><li>Track time and document work accurately in SHI systems</li><li>Participate in audits, compliance activities, and a rotating on‑call schedule</li><li>Escalate complex issues and collaborate with senior engineers and architects when needed</li><li>Provide support and guidance to lower‑tier engineers as needed</li></ul></div><div><div><h2>Technical Focus Areas</h2><ul><li>Qumulo file storage in Microsoft Azure</li><li>Azure Files, Azure Blob Storage, Managed Disks</li><li>Azure Virtual Machines and Networking</li><li>Identity, security, and access controls related to storage</li><li>Monitoring, logging, and alerting</li><li>Automation and Infrastructure as Code</li></ul></div></div><div></div>Behaviors and Competencies<ul><li>Collaboration: Can proactively seek out diverse perspectives, facilitate open communication among team members, and drive toward consensus and action.</li><li>Initiative: Can proactively seek out challenges, initiate projects, and contribute to innovative ideas.</li><li>Communication: Can effectively communicate complex ideas and information to diverse audiences and can facilitate effective communication between others.</li><li>Customer Service: Can proactively seek out customer feedback, empathize with customers, and tailor solutions to their unique needs.</li><li>Technical Troubleshooting: Can proactively seek out potential technical problems, initiate preventive measures, and contribute to innovative solutions.</li><li>Time Management: Can consistently use time effectively, balance multiple tasks, and meet deadlines.</li><li>Organization: Can effectively coordinate multiple projects, delegate tasks where appropriate, and employ advanced organizational tools and methods.</li><li>Willingness to Learn: Can regularly integrate new skills and knowledge into daily work and is open to feedback and making changes accordingly.</li><li>Self-Development: Can actively seek feedback and use it constructively for personal growth.</li></ul> Skill Level Requirements<div><div><div><ul><li>Qumulo file storage deployed in Azure</li><li>Azure Files, Blob Storage, Managed Disks</li><li>Azure Monitor, Log Analytics, and Azure Backup</li><li>Infrastructure as Code using Terraform and/or ARM/Bicep</li><li>Automation and scripting using PowerShell, Python, and/or Azure CLI</li><li>Working knowledge of Windows Server, Linux, SMB/NFS permissions and access control</li><li>Strong analytical, troubleshooting, and problem‑solving abilities</li><li>Excellent written and verbal communication skills</li><li>Ability to manage priorities and meet deadlines in a fast‑paced environment</li><li>Strong sense of ownership, accountability, and customer focus</li><li>Collaborative, team‑oriented mindset</li><li>Adaptability and commitment to continuous learning</li><li>Ability to work effectively in a remote, camera‑on environment</li></ul></div> Other Requirements</div></div><div><ul><li>Bachelor’s degree in a relevant field or equivalent practical experience</li><li>3–5 years of experience in a managed services or Azure‑focused engineering role</li><li>Hands‑on experience supporting production Azure storage environments</li><li>Experience using version control systems (Git, Azure DevOps)</li><li>Up to 10% travel annually</li><li>Ability to work occasional overtime or holidays as business needs require</li><li>Participation in a rotating on‑call schedule</li><li>Must maintain utilization targets set by leadership</li><li>Must successfully pass a CJIS background check upon hire and annually thereafter</li></ul><div><h2>Certifications</h2><ul><li>Microsoft Azure Associate‑level certification (AZ‑104 or equivalent), or ability to obtain within 3 months</li><li>ITIL v3+ certification, or ability to obtain within 6 months</li></ul>Preferred Requirements<div><ul><li>Experience supporting large‑scale or performance‑sensitive file workloads</li><li>Familiarity with IT Glue, Autotask, Datto RMM, and documentation tools</li><li>Experience with monitoring, alerting, and automation practices</li><li>Experience supporting regulated environments (e.g., CJIS, FERPA)</li></ul></div></div></div>The estimated annual pay range for this position is $125,000 - $155,000 which includes a base salary and bonus/commissions. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending. Equal Employment Opportunity – M/F/Disability/Protected Veteran Status

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...