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Licensed Healthcare Agent Trainee (WFH) - Pet Insurance & Pharmacy Support
Job Summary
Chewy is seeking a compassionate and detail-oriented Licensed Healthcare Agent Trainee to join our growing Pet Insurance & Pharmacy Support team. This work-from-home role is designed for individuals who are passionate about pet health, customer advocacy, and continuous learning. As a trainee, you will receive comprehensive training and support to become a licensed healthcare agent while delivering exceptional service to pet parents. You will act as a trusted resource, guiding customers through pet insurance inquiries, pharmacy-related questions, and policy support with empathy and accuracy.
Key Responsibilities
Provide professional, empathetic support to pet parents regarding pet insurance policies, claims, coverage details, and pharmacy services
Assist customers with prescription inquiries, refills, order status, and coordination with licensed veterinary pharmacies
Learn and comply with state licensing requirements and successfully complete required licensing exams within designated timelines
Accurately document customer interactions, claims information, and case notes using internal systems
Resolve customer concerns efficiently while maintaining compliance with healthcare, insurance, and data privacy regulations
Collaborate with internal teams including pharmacy operations, insurance specialists, and quality assurance
Maintain a high standard of service quality, productivity, and customer satisfaction metrics
Required Skills and Qualifications
High school diploma or equivalent required; associate or bachelors degree preferred
Strong verbal and written communication skills with a customer-first mindset
Ability to handle sensitive healthcare and insurance-related conversations with professionalism
Basic computer proficiency and ability to navigate multiple systems simultaneously
Willingness and ability to obtain and maintain required healthcare/insurance licensing
Reliable high-speed internet connection and a distraction-free home workspace
Experience
Previous experience in customer service, healthcare support, insurance, pharmacy, or call center environments is preferred
Entry-level candidates with strong communication skills and a willingness to learn are encouraged to apply
Experience working remotely or in a regulated environment is a plus
Working Hours
Full-time, work-from-home position
Flexible scheduling may include evenings, weekends, or holidays based on business needs
Paid training period with structured onboarding and coaching
Knowledge, Skills, and Abilities
Understanding of customer service best practices in healthcare or insurance settings
Ability to learn complex insurance plans, pharmacy workflows, and regulatory requirements
Strong attention to detail and organizational skills
Problem-solving ability with sound judgment and critical thinking
Emotional intelligence and patience when supporting pet parents during stressful situations
Ability to work independently while remaining engaged with a remote team
Benefits
Competitive hourly pay with paid training and licensing support
Comprehensive medical, dental, and vision insurance
Paid time off, holidays, and wellness programs
Employee discounts on Chewy products and services
401(k) with company match
Career growth opportunities within Chewys healthcare, insurance, and operations teams
Why Join Chewy
At Chewy, our mission is to be the most trusted and convenient destination for pet parents everywhere. Joining Chewy means becoming part of a purpose-driven company that values empathy, innovation, and growth. You will work with passionate teammates, gain valuable healthcare and insurance experience, and play a meaningful role in improving the lives of pets and the people who love them—all from the comfort of your home.
How to Apply
Interested candidates should apply online through Chewys official careers page. Submit your updated resume and complete the application process. Qualified applicants will be contacted for the next steps, which may include virtual interviews and assessments. Chewy is an equal opportunity employer and welcomes applicants from all backgrounds.
