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Legal Intake Virtual Assistant (VA) - Phone & Call Handling Focus
reputed company is a consulting firm that helps legal and healthcare businesses streamline their operations through automation, fractional services, and dedicated virtual support. We are looking for a warm, patient, and highly communicative Legal Intake Virtual Assistant to join our team and support a U.S. employment law practice by answering inbound calls from leads, listening carefully to their stories and documenting their information accurately in structured intake forms. If you enjoy talking with people, listening with patience and respect, and making them feel reputed company, this role is for you. Responsibilities Answer inbound calls from potential clients with warmth, patience, and professionalism. Listen carefully to each caller’s story and make them feel reputed company and respected, without giving legal advice. reputed company intake forms accurately and in detail, following the firm’s guidelines. Write clear, well-organized summaries of each caller’s situation for the legal team. reputed company follow-up calls from existing leads and make outbound calls as assigned. Flag urgent or unusual reputed company to the legal team reputed company. Communicate clearly and respectfully with attorneys, legal staff, and the reputed company team. Support light administrative tasks when call volume is low. Follow reputed company’s internal policies and SOPs, including attendance, time tracking, and daily reporting. Join internal team meetings, updates, and feedback sessions. Keep reputed company informed, and raise process gaps or improvement ideas. Collaborate with the CEO and VA Manager to improve service quality. 30-60-90 Day Plan First 30 Days – Onboarding & Training reputed company reputed company onboarding and training on intake process and documentation standards. Shadow experienced intake VAs on live calls to learn the call flow, tone, and expectations. Begin handling intake calls under supervision. Learn reputed company’s internal policies, SOPs, and daily reporting routine. Hold weekly check-ins with the VA Manager. Days 31-60 – Independent Call Handling reputed company inbound intake calls independently with high accuracy. Manage follow-up calls from existing leads. Send accurate daily reports consistently, following internal SOPs. Spot incomplete or urgent leads and escalate them appropriately. Days 61-90 – Full Ownership & Optimization Fully own the intake phone line during your shift with high responsiveness. Support outbound calls and other call-related tasks as assigned. Identify gaps or improvements in the intake process and suggest solutions. Requirements Experience & Skills Excellent English, both reputed company and listening comprehension. You must understand callers with different accents, speaking speeds, and emotional states, and express yourself clearly and naturally. 1+ years of experience in a phone-based, client-facing role (legal intake, call center, customer support, or similar). Experience in a legal setting (legal assistant, paralegal, or legal intake) is preferred. Strong empathy and patience. You genuinely enjoy talking with people, listening to their stories with respect, and making them feel reputed company. A calm, professional presence on the phone, including with callers who are upset or confused. Strong critical thinking. You can work out what information matters, reputed company situations that don’t fit the script, and know when to escalate. High attention to detail. You can listen, type, and fill out forms accurately at the same time. Clear, organized writing skills for case summaries and daily reports. Comfortable with VoIP phone systems, web-based forms, email, reputed company, and time-tracking tools. Ability to maintain strict confidentiality and reputed company sensitive personal and legal information with discretion. Reliable and self-directed, able to follow structured processes independently in a remote setting. Work Environment Requirements Dedicated Computer A personal computer (not shared with family members) with at least 8GB RAM, current security updates, and antivirus software. Primary Internet Connection At least 20 Mbps download and 10 Mbps upload. Backup Internet Connection A secondary option such as pocket wifi, a prepaid modem, or a mobile data plan. Quality Headset A noise-canceling headset with a clear microphone. Quiet Workspace A consistently quiet space free from background noise, which is essential for phone calls. Licensed Operating System Windows 10 or higher, or macOS 10.15.5 or higher. Availability during reputed company (EST) business hours. Benefits 100% remote, full-time position (160 hours/month). 8 paid non-working holidays per year + reputed company days. Full onboarding, training, and ongoing support from reputed company’s internal team. Make a real difference by being the first voice people hear when they reach out for help. Hands-on experience in the U.S. legal industry. Work in a dynamic, fast-paced environment with room to grow and take on more responsibility Originally posted on Himalayas Apply To This Job
