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Learning Experience Designer and LMS Specialist
<p style="margin: 0in; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><em>How many people can answer the question, "What do you do for a living?" with the answer, "<strong>I help find cures for cancer.</strong>" At Blood Cancer United, employees take our mission seriously. Whether you work in one of our regions, are an accountant at the national office or a specialist in our Information Resource Center, <strong>you work each day on making our bold goal a reality: to enable patients with blood cancer to gain more than one million years of life by 2040.</strong> <strong>Join us and give new meaning to the word, "job."</strong></em></span></p> <p style="margin: 0in; font-size: 12pt; font-family: Aptos, sans-serif;"> </p> <div style="margin: 0px; padding: 0px; user-select: text; color: #000000; font-family: 'Segoe UI', 'Segoe UI Web', Arial, Verdana, sans-serif; font-size: 12px; white-space: normal; background-color: #ffffff;"> <div style="margin: 0px; padding: 0px; user-select: text; clear: both; cursor: text; overflow: visible; position: relative; direction: ltr;"> <p style="margin: 0px 0px 0px 96px; padding: 0px; user-select: text; overflow-wrap: break-word; vertical-align: baseline; font-kerning: none; color: windowtext; text-align: left; text-indent: -96px;"><span style="font-size: 10pt;"><span style="margin: 0px; padding: 0px; user-select: text; line-height: 18.3458px; font-family: arial, helvetica, sans-serif; font-weight: bold;" xml:lang="EN-US" data-contrast="auto"><span style="margin: 0px; padding: 0px; user-select: text;">Summary: </span></span><span style="margin: 0px; padding: 0px; user-select: text; display: inline-block; font-family: Calibri, sans-serif; position: relative; white-space: nowrap; text-align: left; width: 0px;"><span style="margin: 0px; padding: 0px; user-select: text; display: inline-block; white-space: pre;"> </span></span><span style="font-family: arial, helvetica, sans-serif;"><span style="margin: 0px; padding: 0px; user-select: text; line-height: 18.3458px;" xml:lang="EN-US" data-contrast="auto"><span style="margin: 0px; padding: 0px; user-select: text;">The </span></span><span style="margin: 0px; padding: 0px; user-select: text; line-height: 18.3458px; font-weight: bold;" xml:lang="EN-US" data-contrast="auto"><span style="margin: 0px; padding: 0px; user-select: text;">Learning Experience Designer & LMS Specialist</span></span><span style="margin: 0px; padding: 0px; user-select: text; line-height: 18.3458px;" xml:lang="EN-US" data-contrast="auto"><span style="margin: 0px; padding: 0px; user-select: text;"> builds and manages Blood</span></span></span></span></p> <p style="margin: 0px 0px 0px 96px; padding: 0px; user-select: text; overflow-wrap: break-word; vertical-align: baseline; font-kerning: none; color: windowtext; text-align: left; text-indent: -96px;"><span style="font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif;"><span style="margin: 0px; padding: 0px; user-select: text; line-height: 18.3458px;" xml:lang="EN-US" data-contrast="auto"><span style="margin: 0px; padding: 0px; user-select: text;">Cancer </span></span></span></span><span style="margin: 0px; padding: 0px; user-select: text; font-size: 10pt; line-height: 18.3458px; font-family: arial, helvetica, sans-serif;" xml:lang="EN-US" data-contrast="auto"><span style="margin: 0px; padding: 0px; user-select: text;">United’s self-serve learning ecosystem and learning technologies, enabling scalable</span></span></p> <p style="margin: 0px 0px 0px 96px; padding: 0px; user-select: text; overflow-wrap: break-word; vertical-align: baseline; font-kerning: none; color: windowtext; text-align: left; text-indent: -96px;"><span style="margin: 0px; padding: 0px; user-select: text; font-size: 10pt; line-height: 18.3458px; font-family: arial, helvetica, sans-serif;" xml:lang="EN-US" data-contrast="auto"><span style="margin: 0px; padding: 0px; user-select: text;">delivery across the </span></span><span style="margin: 0px; padding: 0px; user-select: text; font-size: 10pt; line-height: 18.3458px; font-family: arial, helvetica, sans-serif;" xml:lang="EN-US" data-contrast="auto"><span style="margin: 0px; padding: 0px; user-select: text;">Talent Development service model. Owns </span><span style="margin: 0px; padding: 0px; user-select: text;">Level-1</span><span style="margin: 0px; padding: 0px; user-select: text;"> service operations</span></span></p> <p style="margin: 0px 0px 0px 96px; padding: 0px; user-select: text; overflow-wrap: break-word; vertical-align: baseline; font-kerning: none; color: windowtext; text-align: left; text-indent: -96px;"><span style="margin: 0px; padding: 0px; user-select: text; font-size: 10pt; line-height: 18.3458px; font-family: arial, helvetica, sans-serif;" xml:lang="EN-US" data-contrast="auto"><span style="margin: 0px; padding: 0px; user-select: text;">(service </span></span><span style="margin: 0px; padding: 0px; user-select: text; font-size: 10pt; line-height: 18.3458px; font-family: arial, helvetica, sans-serif;" xml:lang="EN-US" data-contrast="auto"><span style="margin: 0px; padding: 0px; user-select: text;">catalog, intake </span></span><span style="margin: 0px; padding: 0px; user-select: text; font-size: 10pt; line-height: 18.3458px; font-family: arial, helvetica, sans-serif;" xml:lang="EN-US" data-contrast="auto"><span style="margin: 0px; padding: 0px; user-select: text;">triage</span><span style="margin: 0px; padding: 0px; user-select: text;">/assignment</span><span style="margin: 0px; padding: 0px; user-select: text;">, SLAs) and the content lifecycle (tagging/metadata,</span></span></p> <p style="margin: 0px 0px 0px 96px; padding: 0px; user-select: text; overflow-wrap: break-word; vertical-align: baseline; font-kerning: none; color: windowtext; text-align: left; text-indent: -96px;"><span style="margin: 0px; padding: 0px; user-select: text; font-size: 10pt; line-height: 18.3458px; font-family: arial, helvetica, sans-serif;" xml:lang="EN-US" data-contrast="auto"><span style="margin: 0px; padding: 0px; user-select: text;">accessibility, QA, release </span></span><span style="margin: 0px; padding: 0px; user-select: text; font-size: 10pt; line-height: 18.3458px; font-family: arial, helvetica, sans-serif;" xml:lang="EN-US" data-contrast="auto"><span style="margin: 0px; padding: 0px; user-select: text;">management), partnering with the Programs Pod to convert</span></span></p> <p style="margin: 0px 0px 0px 96px; padding: 0px; user-select: text; overflow-wrap: break-word; vertical-align: baseline; font-kerning: none; color: windowtext; text-align: left; text-indent: -96px;"><span style="margin: 0px; padding: 0px; user-select: text; font-size: 10pt; line-height: 18.3458px; font-family: arial, helvetica, sans-serif;" xml:lang="EN-US" data-contrast="auto"><span style="margin: 0px; padding: 0px; user-select: text;">repeatable </span></span><span style="margin: 0px; padding: 0px; user-select: text; font-size: 10pt; line-height: 18.3458px; font-family: arial, helvetica, sans-serif;" xml:lang="EN-US" data-contrast="auto"><span style="margin: 0px; padding: 0px; user-select: text;">components into self-serve assets </span></span><span style="margin: 0px; padding: 0px; user-select: text; font-size: 10pt; line-height: 18.3458px; font-family: arial, helvetica, sans-serif;" xml:lang="EN-US" data-contrast="auto"><span style="margin: 0px; padding: 0px; user-select: text;">and to supply collateral for Levels 2–4. Works in</span></span></p> <p style="margin: 0px 0px 0px 96px; padding: 0px; user-select: text; overflow-wrap: break-word; vertical-align: baseline; font-kerning: none; color: windowtext; text-align: left; text-indent: -96px;"><span style="margin: 0px; padding: 0px; user-select: text; font-size: 10pt; line-height: 18.3458px; font-family: arial, helvetica, sans-serif;" xml:lang="EN-US" data-contrast="auto"><span style="margin: 0px; padding: 0px; user-select: text;">close </span></span><span style="margin: 0px; padding: 0px; user-select: text; font-size: 10pt; line-height: 18.3458px; font-family: arial, helvetica, sans-serif;" xml:lang="EN-US" data-contrast="auto"><span style="margin: 0px; padding: 0px; user-select: text;">partnership with the enterprise Skills Office to </span></span><span style="margin: 0px; padding: 0px; user-select: text; font-size: 10pt; line-height: 18.3458px; font-family: arial, helvetica, sans-serif;" xml:lang="EN-US" data-contrast="auto"><span style="margin: 0px; padding: 0px; user-select: text;">execute taxonomy, tagging, and</span></span></p> <p style="margin: 0px 0px 0px 96px; padding: 0px; user-select: text; overflow-wrap: break-word; vertical-align: baseline; font-kerning: none; color: windowtext; text-align: left; text-indent: -96px;"><span style="margin: 0px; padding: 0px; user-select: text; font-size: 10pt; line-height: 18.3458px; font-family: arial, helvetica, sans-serif;" xml:lang="EN-US" data-contrast="auto"><span style="margin: 0px; padding: 0px; user-select: text;">assessment </span></span><span style="margin: 0px; padding: 0px; user-select: text; font-size: 10pt; line-height: 18.3458px; font-family: arial, helvetica, sans-serif;" xml:lang="EN-US" data-contrast="auto"><span style="margin: 0px; padding: 0px; user-select: text;">standards; co-manages the </span><span style="margin: 0px; padding: 0px; user-select: text; background-position: 0px 100%; background-repeat: repeat-x; border-bottom: 1px solid transparent;">Level-1</span><span style="margin: 0px; padding: 0px; user-select: text;"> backlog and automations </span></span><span style="margin: 0px; padding: 0px; user-select: text; font-size: 10pt; line-height: 18.3458px; font-family: arial, helvetica, sans-serif;" xml:lang="EN-US" data-contrast="auto"><span style="margin: 0px; padding: 0px; user-select: text;">that enable self-serve</span></span></p> <p style="margin: 0px 0px 0px 96px; padding: 0px; user-select: text; overflow-wrap: break-word; vertical-align: baseline; font-kerning: none; color: windowtext; text-align: left; text-indent: -96px;"><span style="margin: 0px; padding: 0px; user-select: text; font-size: 10pt; line-height: 18.3458px; font-family: arial, helvetica, sans-serif;" xml:lang="EN-US" data-contrast="auto"><span style="margin: 0px; padding: 0px; user-select: text;">learning at </span></span><span style="margin: 0px; padding: 0px; user-select: text; font-size: 10pt; line-height: 18.3458px; font-family: arial, helvetica, sans-serif;" xml:lang="EN-US" data-contrast="auto"><span style="margin: 0px; padding: 0px; user-select: text;">scale. Reporting to the V</span><span style="margin: 0px; padding: 0px; user-select: text;">P</span><span style="margin: 0px; padding: 0px; user-select: text;"> </span><span style="margin: 0px; padding: 0px; user-select: text;">Learning & </span><span style="margin: 0px; padding: 0px; user-select: text;">Talent Development, this role </span></span><span style="margin: 0px; padding: 0px; user-select: text; font-size: 10pt; line-height: 18.3458px; font-family: arial, helvetica, sans-serif;" xml:lang="EN-US" data-contrast="auto"><span style="margin: 0px; padding: 0px; user-select: text;">creates and</span></span></p> <p style="margin: 0px 0px 0px 96px; padding: 0px; user-select: text; overflow-wrap: break-word; vertical-align: baseline; font-kerning: none; color: windowtext; text-align: left; text-indent: -96px;"><span style="margin: 0px; padding: 0px; user-select: text; font-size: 10pt; line-height: 18.3458px; font-family: arial, helvetica, sans-serif;" xml:lang="EN-US" data-contrast="auto"><span style="margin: 0px; padding: 0px; user-select: text;">maintains </span></span><span style="margin: 0px; padding: 0px; user-select: text; font-size: 10pt; line-height: 18.3458px; font-family: arial, helvetica, sans-serif;" xml:lang="EN-US" data-contrast="auto"><span style="margin: 0px; padding: 0px; user-select: text; background-position: 0px 100%; background-repeat: repeat-x; border-bottom: 1px solid transparent;">Level-1</span><span style="margin: 0px; padding: 0px; user-select: text;"> resources (templates, job aids, microlearning, checklists), supports collateral</span></span></p> <p style="margin: 0px 0px 0px 96px; padding: 0px; user-select: text; overflow-wrap: break-word; vertical-align: baseline; font-kerning: none; color: windowtext; text-align: left; text-indent: -96px;"><span style="margin: 0px; padding: 0px; user-select: text; font-size: 10pt; line-height: 18.3458px; font-family: arial, helvetica, sans-serif;" xml:lang="EN-US" data-contrast="auto"><span style="margin: 0px; padding: 0px; user-select: text;">for higher-</span></span><span style="margin: 0px; padding: 0px; user-select: text; font-size: 10pt; line-height: 18.3458px; font-family: arial, helvetica, sans-serif;" xml:lang="EN-US" data-contrast="auto"><span style="margin: 0px; padding: 0px; user-select: text;">level programs, and ensures content quality, accessibility, and alignment with</span></span></p> <p style="margin: 0px 0px 0px 96px; padding: 0px; user-select: text; overflow-wrap: break-word; vertical-align: baseline; font-kerning: none; color: windowtext; text-align: left; text-indent: -96px;"><span style="margin: 0px; padding: 0px; user-select: text; font-size: 10pt; line-height: 18.3458px; font-family: arial, helvetica, sans-serif;" xml:lang="EN-US" data-contrast="auto"><span style="margin: 0px; padding: 0px; user-select: text;">organizational </span></span><span style="margin: 0px; padding: 0px; user-select: text; font-size: 10pt; line-height: 18.3458px; font-family: arial, helvetica, sans-serif;" xml:lang="EN-US" data-contrast="auto"><span style="margin: 0px; padding: 0px; user-select: text;">priorities. Success in this role requires strong instructional design, LMS</span></span></p> <p style="margin: 0px 0px 0px 96px; padding: 0px; user-select: text; overflow-wrap: break-word; vertical-align: baseline; font-kerning: none; color: windowtext; text-align: left; text-indent: -96px;"><span style="margin: 0px; padding: 0px; user-select: text; font-size: 10pt; line-height: 18.3458px; font-family: arial, helvetica, sans-serif;" xml:lang="EN-US" data-contrast="auto"><span style="margin: 0px; padding: 0px; user-select: text;">administration, project </span></span><span style="margin: 0px; padding: 0px; user-select: text; font-size: 10pt; line-height: 18.3458px; font-family: arial, helvetica, sans-serif;" xml:lang="EN-US" data-contrast="auto"><span style="margin: 0px; padding: 0px; user-select: text;">management, technical design, and innovation in scalable learning</span></span></p> <p style="margin: 0px 0px 0px 96px; padding: 0px; user-select: text; overflow-wrap: break-word; vertical-align: baseline; font-kerning: none; color: windowtext; text-align: left; text-indent: -96px;"><span style="margin: 0px; padding: 0px; user-select: text; font-size: 10pt; line-height: 18.3458px; font-family: arial, helvetica, sans-serif;" xml:lang="EN-US" data-contrast="auto"><span style="margin: 0px; padding: 0px; user-select: text;">delivery.<br><br></span></span></p> </div> <div style="margin: 0px; padding: 0px; user-select: text; clear: both; cursor: text; overflow: visible; position: relative; direction: ltr;"> <p style="margin: 0px 18px 0px 0px; padding: 0px; user-select: text; overflow-wrap: break-word; vertical-align: baseline; font-kerning: none; color: windowtext; text-align: left;"><span style="margin: 0px; padding: 0px; user-select: text; font-size: 10pt; line-height: 18.3458px; font-family: arial, helvetica, sans-serif; font-weight: bold;" xml:lang="EN-US" data-contrast="auto"><span style="margin: 0px; padding: 0px; user-select: text;">Performance Metrics:</span></span></p> </div> <div style="margin: 0px; padding: 0px; user-select: text; position: relative;"> <ul style="margin: 0px; padding: 0px; user-select: text; list-style-type: disc; cursor: text; font-family: verdana; overflow: visible;" role="list"> <li style="margin: 0px 0px 0px 24px; padding: 0px; user-select: text; clear: both; cursor: text; overflow: visible; position: relative; direction: ltr; display: block; font-size: 10pt; font-family: arial, helvetica, sans-serif; vertical-align: baseline;" role="listitem" data-aria-level="1" data-aria-posinset="1" data-list-defn-props="{" 335552541":1,"335559685":720,"335559991":360,"469769226":"symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridmultilevel"}"="" data-listid="19" data-font="Symbol" data-leveltext="" aria-setsize="-1"> <p style="margin: 0px; padding: 0px; user-select: text; overflow-wrap: break-word; vertical-align: baseline; font-kerning: none; color: windowtext; text-align: left;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;"><span style="margin: 0px; padding: 0px; user-select: text; line-height: 19.55px; font-weight: bold;" xml:lang="EN-US" data-contrast="auto"><span style="margin: 0px; padding: 0px; user-select: text;">Help more </span><span style="margin: 0px; padding: 0px; user-select: text;">people self-serve</span><span style="margin: 0px; padding: 0px; user-select: text;">, faster:</span></span><span style="margin: 0px; padding: 0px; user-select: text; line-height: 19.55px;" xml:lang="EN-US" data-contrast="auto"><span style="margin: 0px; padding: 0px; user-select: text;"> Percentage of requests solved with Level 1 resources and average business days from request to publish</span></span></span></p> </li> </ul> </div> <div style="margin: 0px; padding: 0px; user-select: text; position: relative;"> <ul style="margin: 0px; padding: 0px; user-select: text; list-style-type: disc; cursor: text; font-family: verdana; overflow: visible;" role="list"> <li style="margin: 0px 0px 0px 24px; padding: 0px; user-select: text; clear: both; cursor: text; overflow: visible; position: relative; direction: ltr; display: block; font-size: 10pt; font-family: arial, helvetica, sans-serif; vertical-align: baseline;" role="listitem" data-aria-level="1" data-aria-posinset="2" data-list-defn-props="{" 335552541":1,"335559685":720,"335559991":360,"469769226":"symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridmultilevel"}"="" data-listid="19" data-font="Symbol" data-leveltext="" aria-setsize="-1"> <p style="margin: 0px; padding: 0px; user-select: text; overflow-wrap: break-word; vertical-align: baseline; font-kerning: none; color: windowtext; text-align: left;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;"><span style="margin: 0px; padding: 0px; user-select: text; line-height: 19.55px; font-weight: bold;" xml:lang="EN-US" data-contrast="auto"><span style="margin: 0px; padding: 0px; user-select: text;">Easy to find and finish:</span></span><span style="margin: 0px; padding: 0px; user-select: text; line-height: 19.55px;" xml:lang="EN-US" data-contrast="auto"><span style="margin: 0px; padding: 0px; user-select: text;"> Share of searches on the learning site that lead to launching a resource, plus course completion and pass rates.</span></span></span></p> </li> </ul> </div> <div style="margin: 0px; padding: 0px; user-select: text; position: relative;"> <ul style="margin: 0px; padding: 0px; user-select: text; list-style-type: disc; cursor: text; font-family: verdana; overflow: visible;" role="list"> <li style="margin: 0px 0px 0px 24px; padding: 0px; user-select: text; clear: both; cursor: text; overflow: visible; position: relative; direction: ltr; display: block; font-size: 10pt; font-family: arial, helvetica, sans-serif; vertical-align: baseline;" role="listitem" data-aria-level="1" data-aria-posinset="3" data-list-defn-props="{" 335552541":1,"335559685":720,"335559991":360,"469769226":"symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridmultilevel"}"="" data-listid="19" data-font="Symbol" data-leveltext="" aria-setsize="-1"> <p style="margin: 0px; padding: 0px; user-select: text; overflow-wrap: break-word; vertical-align: baseline; font-kerning: none; color: windowtext; text-align: left;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;"><span style="margin: 0px; padding: 0px; user-select: text; line-height: 19.55px; font-weight: bold;" xml:lang="EN-US" data-contrast="auto"><span style="margin: 0px; padding: 0px; user-select: text;">Build once, use often:</span></span><span style="margin: 0px; padding: 0px; user-select: text; line-height: 19.55px;" xml:lang="EN-US" data-contrast="auto"><span style="margin: 0px; padding: 0px; user-select: text;"> Percentage of new needs met by reusing or updating existing materials and number of automatic enrollments running correctly</span></span></span></p> </li> </ul> </div> <div style="margin: 0px; padding: 0px; user-select: text; position: relative;"> <ul style="margin: 0px; padding: 0px; user-select: text; list-style-type: disc; cursor: text; font-family: verdana; overflow: visible;" role="list"> <li style="margin: 0px 0px 0px 24px; padding: 0px; user-select: text; clear: both; cursor: text; overflow: visible; position: relative; direction: ltr; display: block; font-size: 10pt; font-family: arial, helvetica, sans-serif; vertical-align: baseline;" role="listitem" data-aria-level="1" data-aria-posinset="4" data-list-defn-props="{" 335552541":1,"335559685":720,"335559991":360,"469769226":"symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridmultilevel"}"="" data-listid="19" data-font="Symbol" data-leveltext="" aria-setsize="-1"> <p style="margin: 0px; padding: 0px; user-select: text; overflow-wrap: break-word; vertical-align: baseline; font-kerning: none; color: windowtext; text-align: left;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;"><span style="margin: 0px; padding: 0px; user-select: text; line-height: 19.55px; font-weight: bold;" xml:lang="EN-US" data-contrast="auto"><span style="margin: 0px; padding: 0px; user-select: text;">Reliable, inclusive, and current:</span></span><span style="margin: 0px; padding: 0px; user-select: text; line-height: 19.55px;" xml:lang="EN-US" data-contrast="auto"><span style="margin: 0px; padding: 0px; user-select: text;"> Percentage of resources that pass accessibility checks at launch, post-launch issues fixed within five business days, catalog items reviewed or updated in the past twelve months, and required training completed on time.<br><br></span></span></span></p> </li> </ul> </div> <div style="margin: 0px; padding: 0px; user-select: text; clear: both; cursor: text; overflow: visible; position: relative; direction: ltr;"> <p style="margin: 0px 18px 8px 0px; padding: 0px; user-select: text; overflow-wrap: break-word; vertical-align: baseline; font-kerning: none; color: windowtext; text-align: left;"><span style="margin: 0px; padding: 0px; user-select: text; font-size: 10pt; line-height: 19.55px; font-family: arial, helvetica, sans-serif; font-weight: bold;" xml:lang="EN-US" data-contrast="auto"><span style="margin: 0px; padding: 0px; user-select: text;">Duties and Responsibilities: </span></span></p> </div> <div style="margin: 0px; padding: 0px; user-select: text; clear: both; cursor: text; overflow: visible; position: relative; direction: ltr;"> <p style="margin: 0px; padding: 0px; user-select: text; overflow-wrap: break-word; vertical-align: baseline; font-kerning: none; color: windowtext; text-align: justify;"><span style="margin: 0px; padding: 0px; user-select: text; font-size: 10pt; font-style: italic; line-height: 18.3458px; font-family: arial, helvetica, sans-serif;" xml:lang="EN-US" data-contrast="auto"><span style="margin: 0px; padding: 0px; user-select: text;">Learning Systems & Content Management</span></span></p> </div> <div style="margin: 0px; padding: 0px; user-select: text; position: relative;"> <ul> <li style="user-select: text; overflow-wrap: break-word; vertical-align: baseline; font-kerning: none; color: windowtext; text-align: justify; font-size: 10pt; font-family: arial, helvetica, sans-serif;"><span style="margin: 0px; padding: 0px; user-select: text; font-size: 10pt; line-height: 18.3458px; font-family: arial, helvetica, sans-serif;" xml:lang="EN-US" data-contrast="auto"><span style="margin: 0px; padding: 0px; user-select: text;">Build and maintain </span><span style="margin: 0px; padding: 0px; user-select: text; background-position: 0px 100%; background-repeat: repeat-x; border-bottom: 1px solid transparent;">Level-1</span><span style="margin: 0px; padding: 0px; user-select: text;"> catalog assets and auto-curated learning paths using authoring tools and vendor platforms.</span></span></li> <li style="user-select: text; overflow-wrap: break-word; vertical-align: baseline; font-kerning: none; color: windowtext; text-align: justify; font-size: 10pt; font-family: arial, helvetica, sans-serif;"><span style="margin: 0px; padding: 0px; user-select: text; font-size: 10pt; line-height: 18.3458px; font-family: arial, helvetica, sans-serif;" xml:lang="EN-US" data-contrast="auto"><span style="margin: 0px; padding: 0px; user-select: text;">Administer LMS platforms (Dayforce, </span><span style="margin: 0px; padding: 0px; user-select: text; background-position: 0px 100%; background-repeat: repeat-x; border-bottom: 1px solid transparent;">eLoomi</span><span style="margin: 0px; padding: 0px; user-select: text;">) </span><span style="margin: 0px; padding: 0px; user-select: text; background-position: 0px 100%; background-repeat: repeat-x; border-bottom: 1px solid transparent;">including</span><span style="margin: 0px; padding: 0px; user-select: text;"> enrollments, catalogs, tagging, SCORM/</span><span style="margin: 0px; padding: 0px; user-select: text; background-position: 0px 100%; background-repeat: repeat-x; border-bottom: 1px solid transparent;">xAPI</span><span style="margin: 0px; padding: 0px; user-select: text;"> packaging, and QA.</span></span></li> <li style="user-select: text; overflow-wrap: break-word; vertical-align: baseline; font-kerning: none; color: windowtext; text-align: justify; font-size: 10pt; font-family: arial, helvetica, sans-serif;"><span style="margin: 0px; padding: 0px; user-select: text; font-size: 10pt; line-height: 18.3458px; font-family: arial, helvetica, sans-serif;" xml:lang="EN-US" data-contrast="auto"><span style="margin: 0px; padding: 0px; user-select: text;">Manage the </span><span style="margin: 0px; padding: 0px; user-select: text; background-position: 0px 100%; background-repeat: repeat-x; border-bottom: 1px solid transparent;">course</span><span style="margin: 0px; padding: 0px; user-select: text;"> lifecycle, upgrades, integrations, and feature rollouts in partnership with IT, ensuring smooth learner experience.</span></span></li> <li style="user-select: text; overflow-wrap: break-word; vertical-align: baseline; font-kerning: none; color: windowtext; text-align: justify; font-size: 10pt; font-family: arial, helvetica, sans-serif;"><span style="margin: 0px; padding: 0px; user-select: text; color: #000000; font-size: 10pt; line-height: 18.3458px; font-family: arial, helvetica, sans-serif;" xml:lang="EN-US" data-contrast="none"><span style="margin: 0px; padding: 0px; user-select: text;" data-ccp-parastyle-defn="{" objectid":"272499da-5523-5969-b17c-4f82c0ce3910|1","classid":1073872969,"properties":[469775450,"default",201340122,"2",134233614,"true",469778129,"default",335572020,"1",469777841,"times="" new="" roman",469777842,"times="" roman",469777844,"times="" roman",469769226,"times="" roman",335551500,"0",201342448,"1",469777843,"aptos",268442635,"24"]}"="" data-ccp-parastyle="Default">Ensure compliance programs are </span><span style="margin: 0px; padding: 0px; user-select: text;" data-ccp-parastyle="Default">accurate</span><span style="margin: 0px; padding: 0px; user-select: text;" data-ccp-parastyle="Default">, current, and auditable, with clear completion records. </span></span></li> <li style="user-select: text; overflow-wrap: break-word; vertical-align: baseline; font-kerning: none; color: windowtext; text-align: justify; font-size: 10pt; font-family: arial, helvetica, sans-serif;"><span style="margin: 0px; padding: 0px; user-select: text; font-size: 10pt; line-height: 18.3458px; font-family: arial, helvetica, sans-serif;" xml:lang="EN-US" data-contrast="auto"><span style="margin: 0px; padding: 0px; user-select: text;">Provide technical and user support, troubleshooting </span><span style="margin: 0px; padding: 0px; user-select: text; background-position: 0px 100%; background-repeat: repeat-x; border-bottom: 1px solid transparent;">issues</span><span style="margin: 0px; padding: 0px; user-select: text;"> and ensuring </span><span style="margin: 0px; padding: 0px; user-select: text;">timely</span><span style="margin: 0px; padding: 0px; user-select: text;"> resolution with IT</span></span></li> <li style="user-select: text; overflow-wrap: break-word; vertical-align: baseline; font-kerning: none; color: windowtext; text-align: justify; font-size: 10pt; font-family: arial, helvetica, sans-serif;"><span style="margin: 0px; padding: 0px; user-select: text; font-size: 10pt; line-height: 18.3458px; font-family: arial, helvetica, sans-serif;" xml:lang="EN-US" data-contrast="auto"><span style="margin: 0px; padding: 0px; user-select: text;">Implement automation (rules-based enrollments, reminders/nudges, learning paths) to lift adoption and reduce manual effort.</span></span></li> <li style="user-select: text; overflow-wrap: break-word; vertical-align: baseline; font-kerning: none; color: windowtext; text-align: justify; font-size: 10pt; font-family: arial, helvetica, sans-serif;"><span style="margin: 0px; padding: 0px; user-select: text; font-size: 10pt; line-height: 18.3458px; font-family: arial, helvetica, sans-serif;" xml:lang="EN-US" data-contrast="auto"><span style="margin: 0px; padding: 0px; user-select: text;">Define </span><span style="margin: 0px; padding: 0px; user-select: text; background-position: 0px 100%; background-repeat: repeat-x; border-bottom: 1px solid transparent;">xAPI</span><span style="margin: 0px; padding: 0px; user-select: text;">/SCORM statement and packaging standards to capture </span><span style="margin: 0px; padding: 0px; user-select: text; background-position: 0px 100%; background-repeat: repeat-x; border-bottom: 1px solid transparent;">skills</span><span style="margin: 0px; padding: 0px; user-select: text;"> signals and completion fidelity.</span></span></li> <li style="user-select: text; overflow-wrap: break-word; vertical-align: baseline; font-kerning: none; color: windowtext; text-align: justify; font-size: 10pt; font-family: arial, helvetica, sans-serif;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;"><span style="margin: 0px; padding: 0px; user-select: text; line-height: 18.3458px;" xml:lang="EN-US" data-contrast="auto"><span style="margin: 0px; padding: 0px; user-select: text;">Manage a lightweight production bench (contractors/vendors) for peaks, </span><span style="margin: 0px; padding: 0px; user-select: text;">maintaining</span><span style="margin: 0px; padding: 0px; user-select: text;"> QA and file standards.</span></span></span></li> </ul> </div> </div> <div style="margin: 0px; padding: 0px; user-select: text; color: #000000; font-family: 'Segoe UI', 'Segoe UI Web', Arial, Verdana, sans-serif; font-size: 12px; white-space: normal; background-color: #ffffff;"> <div style="margin: 0px; padding: 0px; user-select: text; clear: both; cursor: text; overflow: visible; position: relative; direction: ltr;"> <p style="margin: 0px; padding: 0px; user-select: text; overflow-wrap: break-word; vertical-align: baseline; font-kerning: none; color: windowtext; text-align: justify;"><span style="margin: 0px; padding: 0px; user-select: text; font-size: 10pt; font-style: italic; line-height: 18.3458px; font-family: arial, helvetica, sans-serif;" xml:lang="EN-US" data-contrast="auto"><span style="margin: 0px; padding: 0px; user-select: text;">Service Operations & Governance</span></span></p> </div> <div style="margin: 0px; padding: 0px; user-select: text; position: relative;"> <ul> <li style="user-select: text; overflow-wrap: break-word; vertical-align: baseline; font-kerning: none; color: windowtext; text-align: justify; font-size: 10pt; font-family: arial, helvetica, sans-serif;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;"><span style="margin: 0px; padding: 0px; user-select: text; line-height: 18.3458px;" xml:lang="EN-US" data-contrast="auto"><span style="margin: 0px; padding: 0px; user-select: text;">Operate the single point of entry for </span><span style="margin: 0px; padding: 0px; user-select: text; background-position: 0px 100%; background-repeat: repeat-x; border-bottom: 1px solid transparent;">Level-1</span><span style="margin: 0px; padding: 0px; user-select: text;"> and </span><span style="margin: 0px; padding: 0px; user-select: text; background-position: 0px 100%; background-repeat: repeat-x; border-bottom: 1px solid transparent;">Level-2</span><span style="margin: 0px; padding: 0px; user-select: text;"> requests; triage tickets, set SLAs, and publish service catalog offerings and eligibility.</span></span><span style="margin: 0px; padding: 0px; user-select: text; cursor: default; line-height: 18.3458px; background-color: #606060; border-color: #606060;" data-ccp-props="{" 201341983":0,"335551550":6,"335551620":6,"335559740":259}"=""> </span></span></li> <li style="user-select: text; overflow-wrap: break-word; vertical-align: baseline; font-kerning: none; color: windowtext; text-align: justify; font-size: 10pt; font-family: arial, helvetica, sans-serif;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;"><span style="margin: 0px; padding: 0px; user-select: text; line-height: 18.3458px;" xml:lang="EN-US" data-contrast="auto"><span style="margin: 0px; padding: 0px; user-select: text;">Define and enforce metadata/tagging standards (skills tags, keywords, synonyms) to improve search → find → use conversion.</span></span></span></li> <li style="user-select: text; overflow-wrap: break-word; vertical-align: baseline; font-kerning: none; color: windowtext; text-align: justify; font-size: 10pt; font-family: arial, helvetica, sans-serif;"><span style="margin: 0px; padding: 0px; user-select: text; font-size: 10pt; line-height: 18.3458px; font-family: arial, helvetica, sans-serif;" xml:lang="EN-US" data-contrast="auto"><span style="margin: 0px; padding: 0px; user-select: text;">Own content lifecycle: versioning, archival/deprecation rules, reuse tracking, and release notes.</span></span></li> <li style="user-select: text; overflow-wrap: break-word; vertical-align: baseline; font-kerning: none; color: windowtext; text-align: justify; font-size: 10pt; font-family: arial, helvetica, sans-serif;"><span style="margin: 0px; padding: 0px; user-select: text; font-size: 10pt; line-height: 18.3458px; font-family: arial, helvetica, sans-serif;" xml:lang="EN-US" data-contrast="auto"><span style="margin: 0px; padding: 0px; user-select: text; background-position: 0px 100%; background-repeat: repeat-x; border-bottom: 1px solid transparent;">Dotted-line</span><span style="margin: 0px; padding: 0px; user-select: text;"> to Skills Office for taxonomy adherence, tagging standards, </span><span style="margin: 0px; padding: 0px; user-select: text; background-position: 0px 100%; background-repeat: repeat-x; border-bottom: 1px solid transparent;">xAPI</span><span style="margin: 0px; padding: 0px; user-select: text;"> statement design, and synonym lists; Accountable (R) for execution in LMS/LXP.</span></span></li> <li style="user-select: text; overflow-wrap: break-word; vertical-align: baseline; font-kerning: none; color: windowtext; text-align: justify; font-size: 10pt; font-family: arial, helvetica, sans-serif;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Co-run the <span style="color: windowtext; margin: 0px; padding: 0px; user-select: text; background-position: 0px 100%; background-repeat: repeat-x; border-bottom: 1px solid transparent;">Level-1</span><span style="color: windowtext; margin: 0px; padding: 0px; user-select: text;"> backlog and weekly triage with Programs and Skills Office; prioritize deflection opportunities.</span></span></li> </ul> </div> <div style="margin: 0px; padding: 0px; user-select: text; clear: both; cursor: text; overflow: visible; position: relative; direction: ltr;"> <p style="margin: 0px; padding: 0px; user-select: text; overflow-wrap: break-word; vertical-align: baseline; font-kerning: none; color: windowtext; text-align: justify;"><span style="margin: 0px; padding: 0px; user-select: text; font-size: 10pt; font-style: italic; line-height: 18.3458px; font-family: arial, helvetica, sans-serif;" xml:lang="EN-US" data-contrast="auto"><span style="margin: 0px; padding: 0px; user-select: text;">Learning Design & Development</span><span style="margin: 0px; padding: 0px; user-select: text;"> Support</span></span></p> </div> <div style="margin: 0px; padding: 0px; user-select: text; position: relative;"> <ul> <li style="user-select: text; overflow-wrap: break-word; vertical-align: baseline; font-kerning: none; color: windowtext; text-align: justify; font-size: 10pt; font-family: arial, helvetica, sans-serif;"><span style="margin: 0px; padding: 0px; user-select: text; font-size: 10pt; line-height: 18.3458px; font-family: arial, helvetica, sans-serif;" xml:lang="EN-US" data-contrast="auto"><span style="margin: 0px; padding: 0px; user-select: text; background-position: 0px 100%; background-repeat: repeat-x; border-bottom: 1px solid transparent;">Convert </span><span style="margin: 0px; padding: 0px; user-select: text; background-position: 0px 100%; background-repeat: repeat-x; border-bottom: 1px solid transparent;"> and</span><span style="margin: 0px; padding: 0px; user-select: text;"> deploy </span><span style="margin: 0px; padding: 0px; user-select: text;">SME content into engaging, accessible self-serve guides, microlearning, and job aids aligned to organizational priorities.</span></span></li> <li style="user-select: text; overflow-wrap: break-word; vertical-align: baseline; font-kerning: none; color: windowtext; text-align: justify; font-size: 10pt; font-family: arial, helvetica, sans-serif;"><span style="margin: 0px; padding: 0px; user-select: text; font-size: 10pt; line-height: 18.3458px; font-family: arial, helvetica, sans-serif;" xml:lang="EN-US" data-contrast="auto"><span style="margin: 0px; padding: 0px; user-select: text;">Build assessments and </span><span style="margin: 0px; padding: 0px; user-select: text; background-position: 0px 100%; background-repeat: repeat-x; border-bottom: 1px solid transparent;">skills</span><span style="margin: 0px; padding: 0px; user-select: text;"> evidence (quizzes, reflections, artifacts) aligned to </span><span style="margin: 0px; padding: 0px; user-select: text;">proficiency</span><span style="margin: 0px; padding: 0px; user-select: text;"> targets and program outcomes.</span></span></li> <li style="user-select: text; overflow-wrap: break-word; vertical-align: baseline; font-kerning: none; color: windowtext; text-align: justify; font-size: 10pt; font-family: arial, helvetica, sans-serif;"><span style="margin: 0px; padding: 0px; user-select: text; font-size: 10pt; line-height: 18.3458px; font-family: arial, helvetica, sans-serif;" xml:lang="EN-US" data-contrast="auto"><span style="margin: 0px; padding: 0px; user-select: text;">Support </span><span style="margin: 0px; padding: 0px; user-select: text;">Learning Programs & Facilitation Manager </span><span style="margin: 0px; padding: 0px; user-select: text;">with d</span><span style="margin: 0px; padding: 0px; user-select: text;">esign evaluation tools, facilitator collateral, and playbooks that support higher-level programs (Levels 2–4).</span></span></li> <li style="user-select: text; overflow-wrap: break-word; vertical-align: baseline; font-kerning: none; color: windowtext; text-align: justify; font-size: 10pt; font-family: arial, helvetica, sans-serif;"><span style="margin: 0px; padding: 0px; user-select: text; font-size: 10pt; line-height: 18.3458px; font-family: arial, helvetica, sans-serif;" xml:lang="EN-US" data-contrast="auto"><span style="margin: 0px; padding: 0px; user-select: text;">Partner with vendors and adjunct facilitators to scale content creation and ensure consistent design quality.</span></span></li> </ul> </div> <div style="margin: 0px; padding: 0px; user-select: text; clear: both; cursor: text; overflow: visible; position: relative; direction: ltr;"> <p style="margin: 0px 18px 0px 0px; padding: 0px; user-select: text; overflow-wrap: break-word; vertical-align: baseline; font-kerning: none; color: windowtext; text-align: left;"><span style="margin: 0px; padding: 0px; user-select: text; font-size: 10pt; font-style: italic; line-height: 19.55px; font-family: arial, helvetica, sans-serif;" xml:lang="EN-US" data-contrast="auto"><span style="margin: 0px; padding: 0px; user-select: text;">Implementation & Enablement</span></span></p> </div> <div style="margin: 0px; padding: 0px; user-select: text; position: relative;"> <ul> <li style="user-select: text; overflow-wrap: break-word; vertical-align: baseline; font-kerning: none; color: windowtext; text-align: justify; font-size: 10pt; font-family: arial, helvetica, sans-serif;"><span style="margin: 0px; padding: 0px; user-select: text; font-size: 10pt; line-height: 18.3458px; font-family: arial, helvetica, sans-serif;" xml:lang="EN-US" data-contrast="auto"><span style="margin: 0px; padding: 0px; user-select: text;">Coordinate LMS testing, tagging, and launches for improved search and find-use conversion.</span></span></li> <li style="user-select: text; overflow-wrap: break-word; vertical-align: baseline; font-kerning: none; color: windowtext; text-align: justify; font-size: 10pt; font-family: arial, helvetica, sans-serif;"><span style="margin: 0px; padding: 0px; user-select: text; font-size: 10pt; line-height: 18.3458px; font-family: arial, helvetica, sans-serif;" xml:lang="EN-US" data-contrast="auto"><span style="margin: 0px; padding: 0px; user-select: text;">Provide </span><span style="margin: 0px; padding: 0px; user-select: text; background-position: 0px 100%; background-repeat: repeat-x; border-bottom: 1px solid transparent;">Level-2</span><span style="margin: 0px; padding: 0px; user-select: text;"> “phone-a-friend” consults (1–3 </span><span style="margin: 0px; padding: 0px; user-select: text; background-position: 0px 100%; background-repeat: repeat-x; border-bottom: 1px solid transparent;">hrs</span><span style="margin: 0px; padding: 0px; user-select: text;">): template </span><span style="margin: 0px; padding: 0px; user-select: text;">selection</span><span style="margin: 0px; padding: 0px; user-select: text;">, quick edits, and routing guidance; document FAQs and knowledge-</span><span style="margin: 0px; padding: 0px; user-select: text; background-position: 0px 100%; background-repeat: repeat-x; border-bottom: 1px solid transparent;">base</span><span style="margin: 0px; padding: 0px; user-select: text;"> articles.</span></span></li> <li style="user-select: text; overflow-wrap: break-word; vertical-align: baseline; font-kerning: none; color: windowtext; text-align: justify; font-size: 10pt; font-family: arial, helvetica, sans-serif;"><span style="margin: 0px; padding: 0px; user-select: text; font-size: 10pt; line-height: 18.3458px; font-family: arial, helvetica, sans-serif;" xml:lang="EN-US" data-contrast="auto"><span style="margin: 0px; padding: 0px; user-select: text;">Provide </span><span style="margin: 0px; padding: 0px; user-select: text; background-position: 0px 100%; background-repeat: repeat-x; border-bottom: 1px solid transparent;">Level-2</span><span style="margin: 0px; padding: 0px; user-select: text;"> “phone a friend” consult support and create collateral to reinforce higher-level programs.</span></span></li> <li style="user-select: text; overflow-wrap: break-word; vertical-align: baseline; font-kerning: none; color: windowtext; text-align: justify; font-size: 10pt; font-family: arial, helvetica, sans-serif;"><span style="margin: 0px; padding: 0px; user-select: text; font-size: 10pt; line-height: 18.3458px; font-family: arial, helvetica, sans-serif;" xml:lang="EN-US" data-contrast="auto"><span style="margin: 0px; padding: 0px; user-select: text;">Ensure readiness and </span><span style="margin: 0px; padding: 0px; user-select: text;">logistics</span><span style="margin: 0px; padding: 0px; user-select: text;"> for both virtual and in-person learning experiences; </span><span style="margin: 0px; padding: 0px; user-select: text;">maintain</span><span style="margin: 0px; padding: 0px; user-select: text;"> facilitator toolkits and templates.</span></span></li> <li style="user-select: text; overflow-wrap: break-word; vertical-align: baseline; font-kerning: none; color: windowtext; text-align: justify; font-size: 10pt; font-family: arial, helvetica, sans-serif;"><span style="margin: 0px; padding: 0px; user-select: text; font-size: 10pt; line-height: 18.3458px; font-family: arial, helvetica, sans-serif;" xml:lang="EN-US" data-contrast="auto"><span style="margin: 0px; padding: 0px; user-select: text;">Feed </span><span style="margin: 0px; padding: 0px; user-select: text; background-position: 0px 100%; background-repeat: repeat-x; border-bottom: 1px solid transparent;">Level-1</span><span style="margin: 0px; padding: 0px; user-select: text;"> analytics into the Skills Pulse and propose components to decompose into self-serve assets after program pilots.</span></span></li> </ul> </div> </div> <div style="margin: 0px; padding: 0px; user-select: text; color: #000000; font-family: 'Segoe UI', 'Segoe UI Web', Arial, Verdana, sans-serif; font-size: 12px; white-space: normal; background-color: #ffffff;"> <div style="margin: 0px; padding: 0px; user-select: text; clear: both; cursor: text; overflow: visible; position: relative; direction: ltr;"> <p style="margin: 0px 18px 0px 0px; padding: 0px; user-select: text; overflow-wrap: break-word; vertical-align: baseline; font-kerning: none; color: windowtext; text-align: left;"><span style="margin: 0px; padding: 0px; user-select: text; font-size: 10pt; font-style: italic; line-height: 19.55px; font-family: arial, helvetica, sans-serif;" xml:lang="EN-US" data-contrast="auto"><span style="margin: 0px; padding: 0px; user-select: text;">Evaluation & Reporting</span></span></p> </div> <div style="margin: 0px; padding: 0px; user-select: text; position: relative;"> <ul> <li style="user-select: text; overflow-wrap: break-word; vertical-align: baseline; font-kerning: none; color: windowtext; text-align: justify; font-size: 10pt; font-family: arial, helvetica, sans-serif;"><span style="margin: 0px; padding: 0px; user-select: text; font-size: 10pt; line-height: 18.3458px; font-family: arial, helvetica, sans-serif;" xml:lang="EN-US" data-contrast="auto"><span style="margin: 0px; padding: 0px; user-select: text;">Develop and deliver dashboards and reports on compliance, adoption, engagement, and NPS.</span></span></li> <li style="user-select: text; overflow-wrap: break-word; vertical-align: baseline; font-kerning: none; color: windowtext; text-align: justify; font-size: 10pt; font-family: arial, helvetica, sans-serif;"><span style="margin: 0px; padding: 0px; user-select: text; font-size: 10pt; line-height: 18.3458px; font-family: arial, helvetica, sans-serif;" xml:lang="EN-US" data-contrast="auto"><span style="margin: 0px; padding: 0px; user-select: text;">Conduct QA reviews of learning assets and recommend enhancements based on analytics and learner feedback.</span></span></li> <li style="user-select: text; overflow-wrap: break-word; vertical-align: baseline; font-kerning: none; color: windowtext; text-align: justify; font-size: 10pt; font-family: arial, helvetica, sans-serif;"><span style="margin: 0px; padding: 0px; user-select: text; font-size: 10pt; line-height: 18.3458px; font-family: arial, helvetica, sans-serif;" xml:lang="EN-US" data-contrast="auto"><span style="margin: 0px; padding: 0px; user-select: text;">Monitor catalog </span><span style="margin: 0px; padding: 0px; user-select: text;">utilization</span><span style="margin: 0px; padding: 0px; user-select: text;"> to </span><span style="margin: 0px; padding: 0px; user-select: text;">identify</span><span style="margin: 0px; padding: 0px; user-select: text;"> gaps, duplication, and opportunities for automation.</span></span></li> <li style="user-select: text; overflow-wrap: break-word; vertical-align: baseline; font-kerning: none; color: windowtext; text-align: justify; font-size: 10pt; font-family: arial, helvetica, sans-serif;"><span style="margin: 0px; padding: 0px; user-select: text; font-size: 10pt; line-height: 18.3458px; font-family: arial, helvetica, sans-serif;" xml:lang="EN-US" data-contrast="auto"><span style="margin: 0px; padding: 0px; user-select: text;">Publish monthly dashboards covering % demand fulfilled at </span><span style="margin: 0px; padding: 0px; user-select: text; background-position: 0px 100%; background-repeat: repeat-x; border-bottom: 1px solid transparent;">Level-1</span><span style="margin: 0px; padding: 0px; user-select: text;">, search → find → use conversion, asset reuse rate, time-to-publish, accessibility defect rate, cost/learner (est.), completions, and NPS.</span></span></li> <li style="user-select: text; overflow-wrap: break-word; vertical-align: baseline; font-kerning: none; color: windowtext; text-align: justify; font-size: 10pt; font-family: arial, helvetica, sans-serif;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;"><span style="margin: 0px; padding: 0px; user-select: text; line-height: 18.3458px;" xml:lang="EN-US" data-contrast="auto"><span style="margin: 0px; padding: 0px; user-select: text;">Run A/B tests on microlearning formats and nudges; recommend improvements based on analytics.</span></span></span></li> </ul> </div> <div style="margin: 0px; padding: 0px; user-select: text; position: relative;"> </div> <div style="margin: 0px; padding: 0px; user-select: text; clear: both; cursor: text; overflow: visible; position: relative; direction: ltr;"> <p style="margin: 0px 18px 0px 0px; padding: 0px; user-select: text; overflow-wrap: break-word; vertical-align: baseline; font-kerning: none; color: windowtext; text-align: left;"><span style="margin: 0px; padding: 0px; user-select: text; font-size: 10pt; line-height: 18.3458px; font-family: arial, helvetica, sans-serif; font-weight: bold;" xml:lang="EN-US" data-contrast="auto"><span style="margin: 0px; padding: 0px; user-select: text;" data-ccp-parastyle="Normal (Web)">Key Interfaces & RACI</span><span style="margin: 0px; padding: 0px; user-select: text;" data-ccp-parastyle="Normal (Web)">:</span></span></p> </div> <div style="margin: 0px; padding: 0px; user-select: text; position: relative;"> <ul style="margin: 0px; padding: 0px; user-select: text; list-style-type: disc; cursor: text; font-family: verdana; overflow: visible;" role="list"> <li style="margin: 0px 0px 0px 24px; padding: 0px; user-select: text; clear: both; cursor: text; overflow: visible; position: relative; direction: ltr; display: block; font-size: 10pt; font-family: arial, helvetica, sans-serif; vertical-align: baseline;" role="listitem" data-aria-level="1" data-aria-posinset="1" data-list-defn-props="{" 335552541":1,"335559685":720,"335559991":360,"469769226":"symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridmultilevel"}"="" data-listid="11" data-font="Symbol" data-leveltext="" aria-setsize="-1"> <p style="margin: 0px; padding: 0px; user-select: text; overflow-wrap: break-word; vertical-align: baseline; font-kerning: none; color: windowtext; text-align: justify;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;"><span style="margin: 0px; padding: 0px; user-select: text; line-height: 18.3458px; font-weight: bold;" xml:lang="EN-US" data-contrast="auto"><span style="margin: 0px; padding: 0px; user-select: text;">Programs Pod:</span></span><span style="margin: 0px; padding: 0px; user-select: text; line-height: 18.3458px;" xml:lang="EN-US" data-contrast="auto"><span style="margin: 0px; padding: 0px; user-select: text;"> intake triage; collateral requests; conversion of program elements to </span><span style="margin: 0px; padding: 0px; user-select: text; background-position: 0px 100%; background-repeat: repeat-x; border-bottom: 1px solid transparent;">Level-1</span><span style="margin: 0px; padding: 0px; user-select: text;"> (C/R).</span></span></span></p> </li> </ul> </div> <div style="margin: 0px; padding: 0px; user-select: text; position: relative;"> <ul style="margin: 0px; padding: 0px; user-select: text; list-style-type: disc; cursor: text; font-family: verdana; overflow: visible;" role="list"> <li style="margin: 0px 0px 0px 24px; padding: 0px; user-select: text; clear: both; cursor: text; overflow: visible; position: relative; direction: ltr; display: block; font-size: 10pt; font-family: arial, helvetica, sans-serif; vertical-align: baseline;" role="listitem" data-aria-level="1" data-aria-posinset="1" data-list-defn-props="{" 335552541":1,"335559685":720,"335559991":360,"469769226":"symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridmultilevel"}"="" data-listid="10" data-font="Symbol" data-leveltext="" aria-setsize="-1"> <p style="margin: 0px; padding: 0px; user-select: text; overflow-wrap: break-word; vertical-align: baseline; font-kerning: none; color: windowtext; text-align: justify;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;"><span style="margin: 0px; padding: 0px; user-select: text; line-height: 18.3458px; font-weight: bold;" xml:lang="EN-US" data-contrast="auto"><span style="margin: 0px; padding: 0px; user-select: text;">Skills Lead (inside L&D in Option A): </span></span><span style="margin: 0px; padding: 0px; user-select: text; line-height: 18.3458px;" xml:lang="EN-US" data-contrast="auto"><span style="margin: 0px; padding: 0px; user-select: text; background-position: 0px 100%; background-repeat: repeat-x; border-bottom: 1px solid transparent;">standards</span><span style="margin: 0px; padding: 0px; user-select: text;"> for skills tags and </span><span style="margin: 0px; padding: 0px; user-select: text;">proficiency</span><span style="margin: 0px; padding: 0px; user-select: text;"> evidence (C/A).</span></span></span></p> </li> </ul> </div> <div style="margin: 0px; padding: 0px; user-select: text; position: relative;"> <ul style="margin: 0px; padding: 0px; user-select: text; list-style-type: disc; cursor: text; font-family: verdana; overflow: visible;" role="list"> <li style="margin: 0px 0px 0px 24px; padding: 0px; user-select: text; clear: both; cursor: text; overflow: visible; position: relative; direction: ltr; display: block; font-size: 10pt; font-family: arial, helvetica, sans-serif; vertical-align: baseline;" role="listitem" data-aria-level="1" data-aria-posinset="1" data-list-defn-props="{" 335552541":1,"335559685":720,"335559991":360,"469769226":"symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridmultilevel"}"="" data-listid="9" data-font="Symbol" data-leveltext="" aria-setsize="-1"> <p style="margin: 0px; padding: 0px; user-select: text; overflow-wrap: break-word; vertical-align: baseline; font-kerning: none; color: windowtext; text-align: justify;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;"><span style="margin: 0px; padding: 0px; user-select: text; line-height: 18.3458px; font-weight: bold;" xml:lang="EN-US" data-contrast="auto"><span style="margin: 0px; padding: 0px; user-select: text;">IT/HRIS: </span></span><span style="margin: 0px; padding: 0px; user-select: text; line-height: 18.3458px;" xml:lang="EN-US" data-contrast="auto"><span style="margin: 0px; padding: 0px; user-select: text;">SSO, integrations, upgrades; ticket escalation paths (C/I).</span></span></span></p> </li> </ul> </div> <div style="margin: 0px; padding: 0px; user-select: text; position: relative;"> <ul style="margin: 0px; padding: 0px; user-select: text; list-style-type: disc; cursor: text; font-family: verdana; overflow: visible;" role="list"> <li style="margin: 0px 0px 0px 24px; padding: 0px; user-select: text; clear: both; cursor: text; overflow: visible; position: relative; direction: ltr; display: block; font-size: 10pt; font-family: arial, helvetica, sans-serif; vertical-align: baseline;" role="listitem" data-aria-level="1" data-aria-posinset="1" data-list-defn-props="{" 335552541":1,"335559685":720,"335559991":360,"469769226":"symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridmultilevel"}"="" data-listid="8" data-font="Symbol" data-leveltext="" aria-setsize="-1"> <p style="margin: 0px; padding: 0px; user-select: text; overflow-wrap: break-word; vertical-align: baseline; font-kerning: none; color: windowtext; text-align: justify;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;"><span style="margin: 0px; padding: 0px; user-select: text; line-height: 18.3458px; font-weight: bold;" xml:lang="EN-US" data-contrast="auto"><span style="margin: 0px; padding: 0px; user-select: text;">People Analytics: </span></span><span style="margin: 0px; padding: 0px; user-select: text; line-height: 18.3458px;" xml:lang="EN-US" data-contrast="auto"><span style="margin: 0px; padding: 0px; user-select: text;">dashboard build, data quality checks (C).</span></span></span></p> </li> </ul> </div> <div style="margin: 0px; padding: 0px; user-select: text; position: relative;"> <ul style="margin: 0px; padding: 0px; user-select: text; list-style-type: disc; cursor: text; font-family: verdana; overflow: visible;" role="list"> <li style="margin: 0px 0px 0px 24px; padding: 0px; user-select: text; clear: both; cursor: text; overflow: visible; position: relative; direction: ltr; display: block; font-size: 10pt; font-family: arial, helvetica, sans-serif; vertical-align: baseline;" role="listitem" data-aria-level="1" data-aria-posinset="1" data-list-defn-props="{" 335552541":1,"335559685":720,"335559991":360,"469769226":"symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridmultilevel"}"="" data-listid="7" data-font="Symbol" data-leveltext="" aria-setsize="-1"> <p style="margin: 0px; padding: 0px; user-select: text; overflow-wrap: break-word; vertical-align: baseline; font-kerning: none; color: windowtext; text-align: justify;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;"><span style="margin: 0px; padding: 0px; user-select: text; line-height: 18.3458px; font-weight: bold;" xml:lang="EN-US" data-contrast="auto"><span style="margin: 0px; padding: 0px; user-select: text;">Compliance/Legal:</span></span><span style="margin: 0px; padding: 0px; user-select: text; line-height: 18.3458px;" xml:lang="EN-US" data-contrast="auto"><span style="margin: 0px; padding: 0px; user-select: text;"> records, attestations, audit trails (C/I).</span></span></span></p> </li> </ul> </div> <div style="margin: 0px; padding: 0px; user-select: text; clear: both; cursor: text; overflow: visible; position: relative; direction: ltr;"> <p style="margin: 0px; padding: 0px; user-select: text; overflow-wrap: break-word; vertical-align: baseline; font-kerning: none; color: windowtext; text-align: justify;"> </p> </div> <div style="margin: 0px; padding: 0px; user-select: text; clear: both; cursor: text; overflow: visible; position: relative; direction: ltr;"> <p style="margin: 0px 18px 0px 0px; padding: 0px; user-select: text; overflow-wrap: break-word; vertical-align: baseline; font-kerning: none; color: windowtext; text-align: left;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;"><span style="margin: 0px; padding: 0px; user-select: text; line-height: 18.3458px; font-weight: bold;" xml:lang="EN-US" data-contrast="auto"><span style="margin: 0px; padding: 0px; user-select: text;" data-ccp-parastyle="Normal (Web)">Education & Experience Requirements:</span></span><span style="margin: 0px; padding: 0px; user-select: text; line-height: 18.3458px;" xml:lang="EN-US" data-contrast="auto"><span style="margin: 0px; padding: 0px; user-select: text;" data-ccp-parastyle="Normal (Web)"> </span></span></span></p> </div> <div style="margin: 0px; padding: 0px; user-select: text; position: relative;"> <ul> <li style="user-select: text; overflow-wrap: break-word; vertical-align: baseline; font-kerning: none; color: windowtext; text-align: justify; font-size: 10pt; font-family: arial, helvetica, sans-serif;"><span style="margin: 0px; padding: 0px; user-select: text; font-size: 10pt; line-height: 18.3458px; font-family: arial, helvetica, sans-serif;" xml:lang="EN-US" data-contrast="auto"><span style="margin: 0px; padding: 0px; user-select: text;">Associate’s</span><span style="margin: 0px; padding: 0px; user-select: text;"> degree or equivalent experience in Education or Human Resources field is preferred</span><span style="margin: 0px; padding: 0px; user-select: text;">, or equal relevant skill and experience. </span></span> <ul> <li style="user-select: text; overflow-wrap: break-word; vertical-align: baseline; font-kerning: none; color: windowtext; text-align: justify; font-size: 10pt; font-family: arial, helvetica, sans-serif;"><span style="margin: 0px; padding: 0px; user-select: text; font-size: 10pt; line-height: 18.3458px; font-family: arial, helvetica, sans-serif;" xml:lang="EN-US" data-contrast="auto"><span style="margin: 0px; padding: 0px; user-select: text;">Equivalent skills and experience are also acceptable.</span></span></li> </ul> </li> <li style="user-select: text; overflow-wrap: break-word; vertical-align: baseline; font-kerning: none; color: windowtext; text-align: justify; font-size: 10pt; font-family: arial, helvetica, sans-serif;"><span style="margin: 0px; padding: 0px; user-select: text; font-size: 10pt; line-height: 18.3458px; font-family: arial, helvetica, sans-serif;" xml:lang="EN-US" data-contrast="auto"><span style="margin: 0px; padding: 0px; user-select: text;">2-5 years of experience in learning and development, Human Resources, HR systems </span><span style="margin: 0px; padding: 0px; user-select: text; background-position: 0px 100%; background-repeat: repeat-x; border-bottom: 1px solid transparent;">support</span><span style="margin: 0px; padding: 0px; user-select: text;"> or related department. </span></span></li> <li style="user-select: text; overflow-wrap: break-word; vertical-align: baseline; font-kerning: none; color: windowtext; text-align: justify; font-size: 10pt; font-family: arial, helvetica, sans-serif;"><span style="margin: 0px; padding: 0px; user-select: text; font-size: 10pt; line-height: 18.3458px; font-family: arial, helvetica, sans-serif;" xml:lang="EN-US" data-contrast="auto"><span style="margin: 0px; padding: 0px; user-select: text;">Knowledge and experience of instructional design with success in </span><span style="margin: 0px; padding: 0px; user-select: text;">utilizing</span><span style="margin: 0px; padding: 0px; user-select: text;"> and implementing instructional design concepts. </span></span></li> <li style="user-select: text; overflow-wrap: break-word; vertical-align: baseline; font-kerning: none; color: windowtext; text-align: justify; font-size: 10pt; font-family: arial, helvetica, sans-serif;"><span style="margin: 0px; padding: 0px; user-select: text; font-size: 10pt; line-height: 18.3458px; font-family: arial, helvetica, sans-serif;" xml:lang="EN-US" data-contrast="auto"><span style="margin: 0px; padding: 0px; user-select: text;">Ability to support production and facilitation of learning initiatives to different employee populations. </span></span></li> <li style="user-select: text; overflow-wrap: break-word; vertical-align: baseline; font-kerning: none; color: windowtext; text-align: justify; font-size: 10pt; font-family: arial, helvetica, sans-serif;"><span style="margin: 0px; padding: 0px; user-select: text; font-size: 10pt; line-height: 18.3458px; font-family: arial, helvetica, sans-serif;" xml:lang="EN-US" data-contrast="auto"><span style="margin: 0px; padding: 0px; user-select: text;">Effectively communicate with team members, instructional designers, subject matter </span><span style="margin: 0px; padding: 0px; user-select: text;">experts</span><span style="margin: 0px; padding: 0px; user-select: text;"> and management using excellent interpersonal communication skills.</span></span></li> <li style="user-select: text; overflow-wrap: break-word; vertical-align: baseline; font-kerning: none; color: windowtext; text-align: justify; font-size: 10pt; font-family: arial, helvetica, sans-serif;"><span style="margin: 0px; padding: 0px; user-select: text; font-size: 10pt; line-height: 18.3458px; font-family: arial, helvetica, sans-serif;" xml:lang="EN-US" data-contrast="auto"><span style="margin: 0px; padding: 0px; user-select: text;">Demonstrated excellence in customer service skills, problem-solving skills, and process improvement. </span></span></li> <li style="user-select: text; overflow-wrap: break-word; vertical-align: baseline; font-kerning: none; color: windowtext; text-align: justify; font-size: 10pt; font-family: arial, helvetica, sans-serif;"><span style="margin: 0px; padding: 0px; user-select: text; font-size: 10pt; line-height: 18.3458px; font-family: arial, helvetica, sans-serif;" xml:lang="EN-US" data-contrast="auto"><span style="margin: 0px; padding: 0px; user-select: text;">High </span><span style="margin: 0px; padding: 0px; user-select: text;">proficiency</span><span style="margin: 0px; padding: 0px; user-select: text;"> in MS Office, especially Excel and PowerPoint, with </span><span style="margin: 0px; padding: 0px; user-select: text;">proficiency</span><span style="margin: 0px; padding: 0px; user-select: text;"> </span><span style="margin: 0px; padding: 0px; user-select: text; background-position: 0px 100%; background-repeat: repeat-x; border-bottom: 1px solid transparent;">at</span><span style="margin: 0px; padding: 0px; user-select: text;"> learning new related business and communication technologies. </span></span></li> <li style="user-select: text; overflow-wrap: break-word; vertical-align: baseline; font-kerning: none; color: windowtext; text-align: justify; font-size: 10pt; font-family: arial, helvetica, sans-serif;"><span style="margin: 0px; padding: 0px; user-select: text; font-size: 10pt; line-height: 18.3458px; font-family: arial, helvetica, sans-serif;" xml:lang="EN-US" data-contrast="auto"><span style="margin: 0px; padding: 0px; user-select: text;">Track record</span><span style="margin: 0px; padding: 0px; user-select: text;"> in supporting successful training or related programs. </span></span></li> <li style="user-select: text; overflow-wrap: break-word; vertical-align: baseline; font-kerning: none; color: windowtext; text-align: justify; font-size: 10pt; font-family: arial, helvetica, sans-serif;"><span style="margin: 0px; padding: 0px; user-select: text; font-size: 10pt; line-height: 18.3458px; font-family: arial, helvetica, sans-serif;" xml:lang="EN-US" data-contrast="auto"><span style="margin: 0px; padding: 0px; user-select: text;">Familiar with traditional and modern training processes and technologies.</span></span></li> </ul> </div> </div> <div style="margin: 0px; padding: 0px; user-select: text; color: #000000; font-family: 'Segoe UI', 'Segoe UI Web', Arial, Verdana, sans-serif; font-size: 12px; white-space: normal; background-color: #ffffff;"> <div style="margin: 0px; padding: 0px; user-select: text; clear: both; cursor: text; overflow: visible; position: relative; direction: ltr;"> <p style="margin: 0px 18px 0px 0px; padding: 0px; user-select: text; overflow-wrap: break-word; vertical-align: baseline; font-kerning: none; background-color: #ffffff; color: windowtext; text-align: left;"><span style="margin: 0px; padding: 0px; user-select: text; font-size: 10pt; line-height: 18.3458px; font-family: arial, helvetica, sans-serif; font-weight: bold;" xml:lang="EN-US" data-contrast="auto"><span style="margin: 0px; padding: 0px; user-select: text;">Physical Demands & Work Environment:</span></span></p> </div> <div style="margin: 0px; padding: 0px; user-select: text; position: relative;"> <ul> <li style="user-select: text; overflow-wrap: break-word; vertical-align: baseline; font-kerning: none; color: windowtext; text-align: justify; font-size: 10pt; font-family: arial, helvetica, sans-serif;"><span style="margin: 0px; padding: 0px; user-select: text; font-size: 10pt; line-height: 18.3458px; font-family: arial, helvetica, sans-serif;" xml:lang="EN-US" data-contrast="auto"><span style="margin: 0px; padding: 0px; user-select: text;">Physical demands are minimal and typical of similar jobs in comparable organizations </span></span></li> <li style="user-select: text; overflow-wrap: break-word; vertical-align: baseline; font-kerning: none; color: windowtext; text-align: justify; font-size: 10pt; font-family: arial, helvetica, sans-serif;"><span style="margin: 0px; padding: 0px; user-select: text; font-size: 10pt; line-height: 18.3458px; font-family: arial, helvetica, sans-serif;" xml:lang="EN-US" data-contrast="auto"><span style="margin: 0px; padding: 0px; user-select: text;">Work environment is representative and typical of similar jobs in comparable organizations</span></span></li> <li style="user-select: text; overflow-wrap: break-word; vertical-align: baseline; font-kerning: none; color: windowtext; text-align: justify; font-size: 10pt; font-family: arial, helvetica, sans-serif;"><span style="margin: 0px; padding: 0px; user-select: text; font-size: 10pt; line-height: 18.3458px; font-family: arial, helvetica, sans-serif;" xml:lang="EN-US" data-contrast="auto"><span style="margin: 0px; padding: 0px; user-select: text;">Local travel as appropriate </span></span></li> <li style="user-select: text; overflow-wrap: break-word; vertical-align: baseline; font-kerning: none; color: windowtext; text-align: justify; font-size: 10pt; font-family: arial, helvetica, sans-serif;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;"><span style="margin: 0px; padding: 0px; user-select: text; line-height: 18.3458px;" xml:lang="EN-US" data-contrast="auto"><span style="margin: 0px; padding: 0px; user-select: text;">Occasional work some evenings or weekends</span></span><strong><em> </em></strong></span></li> </ul> </div> </div> <p style="margin: 0in; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><strong>Employee Value Proposition:<br></strong>As a valued member of Blood Cancer United, you are eligible for a comprehensive benefits package. Our offerings include medical, dental, and vision insurance; life insurance; flexible spending accounts; a 403b retirement plan along with generous paid time off. In addition, we observe federal paid holidays throughout the year, and offer a wellness program and an employee assistance program.<br><br>We are excited to share the base pay range for this non-exempt hourly paid position is $28/hr ($52K) to $41/hour (75K). The offered compensation may vary based on factors such as geographic location, business need, market conditions, proficiencies, skills, education, and experience. Additionally, at Blood Cancer United we place a high value on internal pay equity and will consider the current compensation of similarly situated roles and direct team members. Base compensation is only one component of our Total Rewards program, which also includes an annual incentive plan and a competitive benefits package.</span></p> <p style="margin: 0in; font-size: 12pt; font-family: Aptos, sans-serif;"> </p> <p style="margin: 0in; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of employees. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</span></p> <p style="margin: 0in; font-size: 12pt; font-family: Aptos, sans-serif;"> </p> <p style="margin: 0in; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><strong>Disclaimer</strong></span></p> <p style="margin: 0in; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Blood Cancer United is an equal employment opportunity employer committed to diversity and inclusion in its workplace. All qualified applicants will receive consideration for employment without regard to sex, gender, gender identity and expression (including transgender status), sexual orientation, pregnancy, age, race, color, creed, national origin/ancestry, citizenship, religion, genetic predisposition or information, physical or veteran status, or any other characteristic protected by law. Blood Cancer United seeks such skilled and qualified individuals to share our mission and where they will join a cohort of others who have chosen to call Blood Cancer United home. Blood Cancer United complies with all applicable laws which prohibit discrimination and harassment in the workplace, and is committed to maintaining a diverse and inclusive environment supportive of all of our employees and the communities we serve.</span></p> <!--_dfFormat_=html-->