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Lead Technical Support Engineer

<h2>What's the role?</h2> We are seeking a Lead Technical Support Engineer with a strong background in mobile and embedded SDK application development who thrives at the intersection of technical expertise and customer success. In this critical role, you’ll serve as a trusted technical advisor for customers, helping them unlock maximum value from HERE’s industry‑leading location products and services across the entire lifecycle, including evaluation, production, and optimization. Location: Remote Bay Area, California The ideal candidate possesses: <ul> <li>Customer orientation and excellent communication skills that enable them to effectively represent the Voice of the Customer internally while safeguarding HERE’s business interest.</li> <li>An ability to think strategically about business, product, and technical challenges as they help our customers leverage HERE services to solve their business problems is required.</li> <li>Skills that allow them to will analyze, reproduce, and debug data and software issues reported by Customers and come up with recommendations and drive issues to resolution.</li> <li>A desire to provide actionable insights and drive continuous improvement opportunities, given the broad exposure to customer, products, and process.</li> </ul> <h2>Who are you?</h2> <ul> <li> 5+ years working with mobile applications and cloud services (e.g., RESTful APIs, SDKs, Java) with a strong focus on supporting mobile SDK applications, including 2+ years in a customer-facing role.</li> <li>Expert-level capability in diagnosing production issues for customer-facing SDK implementations across Android, iOS, and Flutter with native (C/C++) stack traces, symbolicated crash logs, and managed call stacks.</li> <li>Deep understanding of SDK architecture, application development lifecycle, and the ability to guide complex integration decisions and drive HERE product adoption and long-term customer success</li> <li>Strong analytical and problem-solving skills to identify root causes, define permanent corrective actions, and drive timely resolution for high-visibility customer escalations; acts as a technical escalation point for complex or high-impact customer issues.</li> <li>Project management proficiency with a results-driven mindset; able to manage multiple priorities in a fast-paced environment.</li> <li>Self-motivated and accountable, with a track record of seeing tasks through successful completion.</li> </ul> Preferred Qualifications <ul> <li>Experience developing applications in embedded, IVI, and automotive environments (e.g., Android Automotive OS, AOSP), as well as mobile applications on iOS and Flutter, using Kotlin/Java or Swift</li> <li>Strong understanding of mapping technologies: geocoding, navigation, GPS, routing, positioning, traffic, and tile rendering.</li> <li>Experience leading training sessions, knowledge sharing workshops, and technical deep dives with customers and internal teams</li> </ul> The expected base salary range for this position is $115,000 to $125,000 per year. Actual compensation will be based on factors such as skills and experience. This position is also eligible for an annual performance bonus, which is subject to company and individual performance. Life at HERE comes with generous benefits to support your health and overall wellness. Benefits available to US-based HERE employees include health (Medical/Dental/Vision) insurance, retirement savings plans, paid time off & leave policies. As part of HERE Technologies employment process, candidates will be required to successfully complete a background verification process. Offers of employment and any related claims are subject to the successful completion of a background verification. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, HERE will consider for employment qualified applicants with arrest and conviction records. HERE is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, age, gender identity, sexual orientation, marital status, parental status, religion, sex, national origin, disability, veteran status, and other legally protected characteristics. Under Section 503 of the Rehabilitation Act of 1973 and VEVRAA, we have developed an affirmative action program (AAP) for individuals with disabilities and protected veterans. Portions of the AAP are available for review by applicants and employees through our People Team. #LI-AG3 #LI-REMOTE <h2>Who are we?</h2> HERE Technologies is a location data and technology platform company. We empower our customers to achieve better outcomes – from helping a city manage its infrastructure or a business optimize its assets to guiding drivers to their destination safely. At HERE we take it upon ourselves to be the change we wish to see. We create solutions that fuel innovation, provide opportunity and foster inclusion to improve people’s lives. If you are inspired by an open world and driven to create positive change, join us. Learn more about us on our YouTube Channel.

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