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Lead ROI Medical Records Specialist - Remote (After Hours - Evening Shift)

May 22, 2026

Job Description:

Sharecare is a digital healthcare company that delivers software and tech-enabled services to stakeholders across the healthcare ecosystem to help improve care quality, drive better outcomes, and lower costs. Through its data-driven AI insights, evidence-based resources, and comprehensive platform – including benefits navigation, care management, home care resources, health information management, and more – Sharecare helps people easily and efficiently manage their healthcare and improve their well-being. Across its three business channels, Sharecare enables health plan sponsors, health systems and physician practices, and leading pharmaceutical brands to drive personalized and value-based care at scale. To learn more, visit

www.sharecare.com

.

Shift:

Evening Shift: Tuesday - Saturday 3p-11:30p EDT

Job Summary:
This position is responsible for processing all release of information (ROI) requests in a timely, efficient, and accurate manner while delivering exceptional customer service. The Associate must safeguard patient privacy at all times by ensuring that only authorized individuals access medical records, and that all information is released in accordance with the request, applicable authorization, company policies, and HIPAA regulations. This role also provides support to team members and management by serving as a subject matter expert, trainer, and escalation point. The Lead plays a key role in ensuring high-quality output and operational consistency by mentoring colleagues, assisting with work assignments, and monitoring quality and productivity metrics.

Essential Functions:

Processes ROI requests from facilities timely, accurately, and in accordance with established procedures and quality standards.
Validates requests and authorizations for medical record releases based on company policy and legal guidelines.
Performs quality checks to ensure accuracy, confidentiality, and correct billing of all released records.
Maintains equipment in excellent working condition.
Delivers outstanding customer service by being attentive, respectful, and responsive to client needs proactively identifying and resolving concerns.
Maintains a clean, professional appearance and complies with the company dress code.
Maintains up-to-date knowledge of applicable state laws and fee structures.
Works within assigned scope and is flexible in accepting additional assignments or account coverage during backlogs.
Complies with client site policies and procedures, including HIPAA, state/federal regulations, and labor laws.
Handles confidential information with integrity and professionalism while ensuring efficient, accurate record release.
Provides onboarding and training services for new employees.
Supports customer service by managing escalations and resolving issues.
Communicates regularly with supervisors and managers regarding quality, client concerns, or system issues.
Assists with administrative tasks such as queue management and work assignments.
Produce reports and metrics as requested.

Qualifications:

High School Diploma (GED) required; degree preferred
Minimum 3 years' ROI fulfillment experience with Sharecare HDS or 4 years of external ROI experience required
Advanced knowledge of multiple EMR platforms and ROI request types
Strong organizational and multitasking skills essential
Proficiency in Microsoft Office applications
Strong documentation, communication, and customer service skills
Demonstrated ability to manage time effectively and meet task deadlines
Willingness to learn programs and processes quickly
Self-motivated, dependable, and able to work independently or as part of a team
Proven ability to maintain productivity, utilization, and quality performance standards
Strong interpersonal and problem-solving skills
Serve as the Subject Matter Expert (SME) for assigned customer accounts, demonstrating strong skills in documentation, communication, and organization
Demonstrates strong leadership abilities
Ability to assist with onboarding and training of new employees
Ability to monitor production, utilization, and quality of employees
Ability to assist with adhering to customer SLAs, including turnaround time (TAT)

Physical Requirements:

Ability to sit or stand for extended periods
Physical ability to lift and carry up to 25 lbs.
Manual dexterity is sufficient for long periods typing, writing, and handling documents
Visual acuity to read documents and use a computer monitor
Clear speaking and hearing ability for communication
Adequate Hand-eye coordination and sensory abilities for job-related tasks

Information Governance Accountabilities:

Understand the organization's information governance program and the role's responsibilities
Participate in required education and compliance training

HIPPA/ Compliance:

Maintain the confidentiality of patient and client information
Comply with HIPAA standards and all relevant corporate integrity and security obligations
Report any unethical, fraudulent, or illegal behavior
Maintain current HIPAA certification annually

Sharecare and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, equal pay, disability, genetic information, protected veteran status, or other status protected under applicable law.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...