Le spécialiste en mise en œuvre des systèmes 3 (Systems Implementation 3)

<strong>About Us</strong><br><br><p style="margin: 0px;"><span>Intrado se consacre à sauver des vies et à protéger les communautés, en les aidant à se préparer, à répondre et à se remettre des événements critiques. </span><span>Notre entreprise de pointe s’efforce de devenir le partenaire de services d’urgence le plus fiable et axé sur les données, en unifiant les communications fragmentées pour fournir une intelligence exploitable aux premiers intervenants. Chez Intrado, tout notre travail a véritablement de l’importance.</span></p><p style="margin: 0px;"> </p><p style="margin: 0px;"><span data-teams="true">Intrado is dedicated to saving lives and protecting communities, helping them prepare for, respond to, and recover from critical events. Our cutting-edge company strives to become the most trusted, data-centric emergency services partner by uniting fragmented communications into actionable intelligence for first responders. At Intrado, all of our work truly matters. </span></p> <br><strong>Responsibilities/Qualifications</strong><br><br><div><div><p>Le spécialiste en mise en œuvre des systèmes 3 est responsable de superviser le déploiement des systèmes et solutions informatiques E911 (routage des appels d'urgence) pour les clients. Ce rôle implique de diriger les interactions avec les clients, de gérer les échéanciers des projets et d'assurer l'intégration et l'optimisation sans faille des systèmes. Ce poste sera un acteur clé dans la livraison de solutions de haute qualité qui dépassent les attentes des clients.</p><p> </p><p><strong>Responsabilités principales</strong></p><p> </p><p><strong>Déploiement de systèmes :</strong></p><ul><li>Diriger l'installation, la configuration et le déploiement des systèmes logiciels et matériels avancés.</li><li>S'assurer que les systèmes sont intégrés efficacement à l'infrastructure existante et répondent à des normes de performance élevées.</li></ul><p><strong>Engagement client :</strong></p><ul><li>Développer et maintenir des relations solides avec les clients internes et externes, les membres de l'équipe et les contacts du département.</li><li>Offrir un service client exceptionnel et résoudre les problèmes complexes.</li><li>Assurer les escalades de dépannage de niveaux II et III et fournir un support technique avancé.</li><li>Guider les clients tout au long du processus de mise en œuvre avec un support technique expert.</li></ul><p><strong>Gestion de projet :</strong></p><ul><li>Diriger la planification et la programmation des échéanciers et des jalons du projet.</li><li>Superviser l'avancement du projet et fournir des mises à jour détaillées aux parties prenantes.</li><li>Identifier et atténuer de manière proactive les risques et les problèmes lors de la mise en œuvre.</li><li>Agir en tant que chef de projet et maintenir des mises à jour sur l'état de l'équipe tout au long des projets assignés, détaillant le statut du projet.</li><li>Coordonner avec l'équipe des opérations pour assurer l'attribution rapide des ressources et répondre aux attentes de livraison du projet.</li><li>Créer des normes et des stratégies établies pour chaque projet, y compris la gestion des rapports de statut, des problèmes et du contrôle des changements.</li></ul><p><strong>Expertise technique :</strong></p><ul><li>Servir d'expert en la matière sur les produits et services du segment d'activité assigné.</li><li>Résoudre des problèmes techniques complexes pendant et après la mise en œuvre.</li><li>Assurer les escalades de dépannage de niveaux II et III et fournir un support technique pour les fonctions désignées.</li><li>Collaborer avec les contacts du département et les clients sur les recommandations pour les améliorations et les déploiements du système.</li></ul><p><strong>Assurance qualité :</strong></p><ul><li>Effectuer des tests système approfondis pour respecter les normes de fonctionnalité et de performance.</li><li>Réaliser des revues post-implémentation approfondies pour favoriser l'amélioration continue.</li><li>Veiller à ce que toutes les mises en œuvre respectent les normes et les meilleures pratiques de l'entreprise.</li></ul><p><strong>Amélioration continue :</strong></p><ul><li>Se tenir à jour avec les tendances de l'industrie et les technologies émergentes.</li><li>Mettre en œuvre des améliorations de processus pour améliorer l'efficacité des mises en œuvre de systèmes.</li><li>Identifier des améliorations opérationnelles et développer des stratégies pour rationaliser les délais des projets.</li></ul><p><strong>Assistance et développement du personnel :</strong></p><ul><li>Encadrer et former les coéquipiers juniors en utilisant la documentation des projets et l'expérience.</li><li>Fournir des conseils aux collègues sur les meilleures pratiques et les améliorations opérationnelles.</li></ul><p><strong>Qualifications </strong></p><p> </p><p><strong>Expérience :</strong></p><ul><li>Diplôme d'études secondaires ou GED requis.</li><li>Un baccalauréat en informatique, en technologie de l'information ou dans un domaine connexe est préféré.</li><li>Minimum de 5 ans d'expérience dans la mise en œuvre de systèmes ou des rôles connexes, avec une expérience avérée dans la gestion et le déploiement de systèmes informatiques complexes.</li><li>Connaissance avancée des technologies VoIP, des PBX des fournisseurs et de Linux.</li><li>Expérience dans l'industrie des télécommunications ou de la sécurité publique (911) préférée, avec une expérience dans la mise en œuvre de produits orientés client.</li><li>Expérience en gestion de projet, démontrant la capacité à gérer plusieurs projets est préférée.</li><li>Expérience avérée dans le déploiement et la gestion de systèmes informatiques complexes, avec une expérience en dépannage préférée.</li><li>Les certifications pertinentes telles que PMP, ITIL ou des certifications techniques avancées sont préférées.</li></ul><p><strong>Compétences :</strong></p><ul><li>Solides compétences analytiques, en résolution de problèmes et en organisation.</li><li>Maîtrise de l'anglais, avec la capacité de communiquer efficacement avec des clients basés aux États-Unis et au Canada.</li><li>Expertise en dépannage et en gestion de systèmes logiciels et matériels avancés.</li><li>Capacité à travailler de manière autonome et à diriger une équipe efficacement, avec la capacité de fournir des directives claires.</li><li>Excellentes compétences en formation et en mentorat.</li></ul><p> </p><p> </p><p><span xml:lang="EN-US" data-contrast="auto">Job Summary</span><span xml:lang="EN-US" data-contrast="auto">:</span><span data-ccp-props="{" 134233117":false,"134233118":false,"201341983":0,"335559738":0,"335559739":160,"335559740":276}"=""> </span></p></div><div><p><span xml:lang="EN-US" data-contrast="auto">The System Implementation Specialist 3 is responsible for overseeing the deployment of E911 (emergency call routing) IT systems and solutions for clients. This role involves leading client interactions, managing project timelines, and ensuring the seamless integration and optimization of systems. This role will be a key player in delivering high-quality solutions that exceed client expectations.</span><span data-ccp-props="{" 134233117":false,"134233118":false,"201341983":0,"335559738":0,"335559739":160,"335559740":276}"=""> </span></p></div><div><p><span data-ccp-props="{" 134233117":false,"134233118":false,"201341983":0,"335559738":0,"335559739":160,"335559740":276}"=""> </span></p></div><div><p><strong><span xml:lang="EN-US" data-contrast="auto">Key Responsibilities</span></strong></p></div><div><p> </p><p><span xml:lang="EN-US" data-contrast="auto">System Deployment</span><span xml:lang="EN-US" data-contrast="auto">:</span><span data-ccp-props="{" 134233117":false,"134233118":false,"201341983":0,"335559685":720,"335559737":0,"335559738":0,"335559739":0,"335559740":276,"335559991":360}"=""> </span></p></div><div><ul style="list-style-type: circle;" role="list"><li role="listitem" data-leveltext="·" data-font="Symbol" data-listid="1" data-list-defn-props="{" 335552541":1,"335559685":1440,"335559991":360,"469769226":"symbol","469769242":[9675],"469777803":"left","469777804":"·","469777815":"hybridmultilevel"}"="" aria-setsize="-1" data-aria-posinset="1" data-aria-level="2"><p><span xml:lang="EN-US" data-contrast="auto">Lead the installation, configuration, and deployment of advanced software and hardware systems.</span><span data-ccp-props="{" 134233117":false,"134233118":false,"201341983":0,"335559685":1440,"335559737":0,"335559738":0,"335559739":0,"335559740":276,"335559991":360}"=""> </span></p></li></ul></div><div><ul style="list-style-type: circle;" role="list"><li role="listitem" data-leveltext="·" data-font="Symbol" data-listid="1" data-list-defn-props="{" 335552541":1,"335559685":1440,"335559991":360,"469769226":"symbol","469769242":[9675],"469777803":"left","469777804":"·","469777815":"hybridmultilevel"}"="" aria-setsize="-1" data-aria-posinset="2" data-aria-level="2"><p><span xml:lang="EN-US" data-contrast="auto">Ensure systems are effectively integrated with existing infrastructure and meet high performance standards.</span><span data-ccp-props="{" 134233117":false,"134233118":false,"201341983":0,"335559685":1440,"335559737":0,"335559738":0,"335559739":0,"335559740":276,"335559991":360}"=""> </span></p></li></ul></div><div><p><span xml:lang="EN-US" data-contrast="auto">Client Engagement</span><span xml:lang="EN-US" data-contrast="auto">:</span><span data-ccp-props="{" 134233117":false,"134233118":false,"201341983":0,"335559685":720,"335559737":0,"335559738":0,"335559739":0,"335559740":276,"335559991":360}"=""> </span></p></div><div><ul style="list-style-type: circle;" role="list"><li role="listitem" data-leveltext="·" data-font="Symbol" data-listid="1" data-list-defn-props="{" 335552541":1,"335559685":1440,"335559991":360,"469769226":"symbol","469769242":[9675],"469777803":"left","469777804":"·","469777815":"hybridmultilevel"}"="" aria-setsize="-1" data-aria-posinset="1" data-aria-level="2"><p><span xml:lang="EN-US" data-contrast="auto">Develop and maintain strong relationships with internal and external customers, team members, and department contacts.</span><span data-ccp-props="{" 134233117":false,"134233118":false,"201341983":0,"335559685":1440,"335559737":0,"335559738":0,"335559739":0,"335559740":276,"335559991":360}"=""> </span></p></li></ul></div><div><ul style="list-style-type: circle;" role="list"><li role="listitem" data-leveltext="·" data-font="Symbol" data-listid="1" data-list-defn-props="{" 335552541":1,"335559685":1440,"335559991":360,"469769226":"symbol","469769242":[9675],"469777803":"left","469777804":"·","469777815":"hybridmultilevel"}"="" aria-setsize="-1" data-aria-posinset="2" data-aria-level="2"><p><span xml:lang="EN-US" data-contrast="auto">Deliver exceptional customer service and address complex issues.</span><span data-ccp-props="{" 134233117":false,"134233118":false,"201341983":0,"335559685":1440,"335559737":0,"335559738":0,"335559739":0,"335559740":276,"335559991":360}"=""> </span></p></li></ul></div><div><ul style="list-style-type: circle;" role="list"><li role="listitem" data-leveltext="·" data-font="Symbol" data-listid="1" data-list-defn-props="{" 335552541":1,"335559685":1440,"335559991":360,"469769226":"symbol","469769242":[9675],"469777803":"left","469777804":"·","469777815":"hybridmultilevel"}"="" aria-setsize="-1" data-aria-posinset="3" data-aria-level="2"><p><span xml:lang="EN-US" data-contrast="auto">Act as Tier II and III troubleshooting escalations and provide advanced technical support.</span><span data-ccp-props="{" 134233117":false,"134233118":false,"201341983":0,"335559685":1440,"335559737":0,"335559738":0,"335559739":0,"335559740":276,"335559991":360}"=""> </span></p></li></ul></div><div><ul style="list-style-type: circle;" role="list"><li role="listitem" data-leveltext="·" data-font="Symbol" data-listid="1" data-list-defn-props="{" 335552541":1,"335559685":1440,"335559991":360,"469769226":"symbol","469769242":[9675],"469777803":"left","469777804":"·","469777815":"hybridmultilevel"}"="" aria-setsize="-1" data-aria-posinset="4" data-aria-level="2"><p><span xml:lang="EN-US" data-contrast="auto">Guide clients through the implementation process with expert technical support.</span><span data-ccp-props="{" 134233117":false,"134233118":false,"201341983":0,"335559685":1440,"335559737":0,"335559738":0,"335559739":0,"335559740":276,"335559991":360}"=""> </span></p></li></ul></div><div><p><span xml:lang="EN-US" data-contrast="auto">Project Management</span><span xml:lang="EN-US" data-contrast="auto">:</span><span data-ccp-props="{" 134233117":false,"134233118":false,"201341983":0,"335559685":720,"335559737":0,"335559738":0,"335559739":0,"335559740":276,"335559991":360}"=""> </span></p></div><div><ul style="list-style-type: circle;" role="list"><li role="listitem" data-leveltext="·" data-font="Symbol" data-listid="1" data-list-defn-props="{" 335552541":1,"335559685":1440,"335559991":360,"469769226":"symbol","469769242":[9675],"469777803":"left","469777804":"·","469777815":"hybridmultilevel"}"="" aria-setsize="-1" data-aria-posinset="1" data-aria-level="2"><p><span xml:lang="EN-US" data-contrast="auto">Lead the planning and scheduling of project timelines and milestones.</span><span data-ccp-props="{" 134233117":false,"134233118":false,"201341983":0,"335559685":1440,"335559737":0,"335559738":0,"335559739":0,"335559740":276,"335559991":360}"=""> </span></p></li></ul></div><div><ul style="list-style-type: circle;" role="list"><li role="listitem" data-leveltext="·" data-font="Symbol" data-listid="1" data-list-defn-props="{" 335552541":1,"335559685":1440,"335559991":360,"469769226":"symbol","469769242":[9675],"469777803":"left","469777804":"·","469777815":"hybridmultilevel"}"="" aria-setsize="-1" data-aria-posinset="2" data-aria-level="2"><p><span xml:lang="EN-US" data-contrast="auto">Oversee project progress and provide detailed updates to stakeholders.</span><span data-ccp-props="{" 134233117":false,"134233118":false,"201341983":0,"335559685":1440,"335559737":0,"335559738":0,"335559739":0,"335559740":276,"335559991":360}"=""> </span></p></li></ul></div><div><ul style="list-style-type: circle;" role="list"><li role="listitem" data-leveltext="·" data-font="Symbol" data-listid="1" data-list-defn-props="{" 335552541":1,"335559685":1440,"335559991":360,"469769226":"symbol","469769242":[9675],"469777803":"left","469777804":"·","469777815":"hybridmultilevel"}"="" aria-setsize="-1" data-aria-posinset="3" data-aria-level="2"><p><span xml:lang="EN-US" data-contrast="auto">Proactively identify and mitigate risks and issues during implementation.</span><span data-ccp-props="{" 134233117":false,"134233118":false,"201341983":0,"335559685":1440,"335559737":0,"335559738":0,"335559739":0,"335559740":276,"335559991":360}"=""> </span></p></li></ul></div><div><ul style="list-style-type: circle;" role="list"><li role="listitem" data-leveltext="·" data-font="Symbol" data-listid="1" data-list-defn-props="{" 335552541":1,"335559685":1440,"335559991":360,"469769226":"symbol","469769242":[9675],"469777803":"left","469777804":"·","469777815":"hybridmultilevel"}"="" aria-setsize="-1" data-aria-posinset="4" data-aria-level="2"><p><span xml:lang="EN-US" data-contrast="auto">Act as a project lead and maintain team status updates throughout assigned projects detailing project status.</span><span data-ccp-props="{" 134233117":false,"134233118":false,"201341983":0,"335559685":1440,"335559737":0,"335559738":0,"335559739":0,"335559740":276,"335559991":360}"=""> </span></p></li></ul></div><div><ul style="list-style-type: circle;" role="list"><li role="listitem" data-leveltext="·" data-font="Symbol" data-listid="1" data-list-defn-props="{" 335552541":1,"335559685":1440,"335559991":360,"469769226":"symbol","469769242":[9675],"469777803":"left","469777804":"·","469777815":"hybridmultilevel"}"="" aria-setsize="-1" data-aria-posinset="5" data-aria-level="2"><p><span xml:lang="EN-US" data-contrast="auto">Act as a project lead and maintain team status updates throughout assigned projects.</span><span data-ccp-props="{" 134233117":false,"134233118":false,"201341983":0,"335559685":1440,"335559737":0,"335559738":0,"335559739":0,"335559740":276,"335559991":360}"=""> </span></p></li></ul></div></div><div><div><ul style="list-style-type: circle;" role="list"><li role="listitem" data-leveltext="·" data-font="Symbol" data-listid="1" data-list-defn-props="{" 335552541":1,"335559685":1440,"335559991":360,"469769226":"symbol","469769242":[9675],"469777803":"left","469777804":"·","469777815":"hybridmultilevel"}"="" aria-setsize="-1" data-aria-posinset="6" data-aria-level="2"><p><span xml:lang="EN-US" data-contrast="auto">Coordinate with the operations team to ensure timely assignment of resources and meet project delivery expectations.</span><span data-ccp-props="{" 134233117":false,"134233118":false,"201341983":0,"335559685":1440,"335559737":0,"335559738":0,"335559739":0,"335559740":276,"335559991":360}"=""> </span></p></li></ul></div><div><ul style="list-style-type: circle;" role="list"><li role="listitem" data-leveltext="·" data-font="Symbol" data-listid="1" data-list-defn-props="{" 335552541":1,"335559685":1440,"335559991":360,"469769226":"symbol","469769242":[9675],"469777803":"left","469777804":"·","469777815":"hybridmultilevel"}"="" aria-setsize="-1" data-aria-posinset="7" data-aria-level="2"><p><span xml:lang="EN-US" data-contrast="auto">Create established standards and strategies for each project, including status reporting, issues management, and change control.</span><span data-ccp-props="{" 134233117":false,"134233118":false,"201341983":0,"335559685":1440,"335559737":0,"335559738":0,"335559739":0,"335559740":276,"335559991":360}"=""> </span></p></li></ul></div><div><p><span xml:lang="EN-US" data-contrast="auto">Technical Expertise</span><span xml:lang="EN-US" data-contrast="auto">:</span><span data-ccp-props="{" 134233117":false,"134233118":false,"201341983":0,"335559685":720,"335559737":0,"335559738":0,"335559739":0,"335559740":276,"335559991":360}"=""> </span></p></div><div><ul style="list-style-type: circle;" role="list"><li role="listitem" data-leveltext="·" data-font="Symbol" data-listid="1" data-list-defn-props="{" 335552541":1,"335559685":1440,"335559991":360,"469769226":"symbol","469769242":[9675],"469777803":"left","469777804":"·","469777815":"hybridmultilevel"}"="" aria-setsize="-1" data-aria-posinset="1" data-aria-level="2"><p><span xml:lang="EN-US" data-contrast="auto">Serve as a subject matter expert on assigned business segment products and services.</span><span data-ccp-props="{" 134233117":false,"134233118":false,"201341983":0,"335559685":1440,"335559737":0,"335559738":0,"335559739":0,"335559740":276,"335559991":360}"=""> </span></p></li></ul></div><div><ul style="list-style-type: circle;" role="list"><li role="listitem" data-leveltext="·" data-font="Symbol" data-listid="1" data-list-defn-props="{" 335552541":1,"335559685":1440,"335559991":360,"469769226":"symbol","469769242":[9675],"469777803":"left","469777804":"·","469777815":"hybridmultilevel"}"="" aria-setsize="-1" data-aria-posinset="2" data-aria-level="2"><p><span xml:lang="EN-US" data-contrast="auto">Resolve complex technical issues during and after implementation.</span><span data-ccp-props="{" 134233117":false,"134233118":false,"201341983":0,"335559685":1440,"335559737":0,"335559738":0,"335559739":0,"335559740":276,"335559991":360}"=""> </span></p></li></ul></div><div><ul style="list-style-type: circle;" role="list"><li role="listitem" data-leveltext="·" data-font="Symbol" data-listid="1" data-list-defn-props="{" 335552541":1,"335559685":1440,"335559991":360,"469769226":"symbol","469769242":[9675],"469777803":"left","469777804":"·","469777815":"hybridmultilevel"}"="" aria-setsize="-1" data-aria-posinset="3" data-aria-level="2"><p><span xml:lang="EN-US" data-contrast="auto">Act as Tier II and Tier III troubleshooting escalations and technical support for the designated functions.</span><span data-ccp-props="{" 134233117":false,"134233118":false,"201341983":0,"335559685":1440,"335559737":0,"335559738":0,"335559739":0,"335559740":276,"335559991":360}"=""> </span></p></li></ul></div><div><ul style="list-style-type: circle;" role="list"><li role="listitem" data-leveltext="·" data-font="Symbol" data-listid="1" data-list-defn-props="{" 335552541":1,"335559685":1440,"335559991":360,"469769226":"symbol","469769242":[9675],"469777803":"left","469777804":"·","469777815":"hybridmultilevel"}"="" aria-setsize="-1" data-aria-posinset="4" data-aria-level="2"><p><span xml:lang="EN-US" data-contrast="auto">Collaborate with department contacts and clients on recommendations for system enhancements and deployments.</span><span data-ccp-props="{" 134233117":false,"134233118":false,"201341983":0,"335559685":1440,"335559737":0,"335559738":0,"335559739":0,"335559740":276,"335559991":360}"=""> </span></p></li></ul></div><div><p><span xml:lang="EN-US" data-contrast="auto">Quality Assurance</span><span xml:lang="EN-US" data-contrast="auto">:</span><span data-ccp-props="{" 134233117":false,"134233118":false,"201341983":0,"335559685":720,"335559737":0,"335559738":0,"335559739":0,"335559740":276,"335559991":360}"=""> </span></p></div><div><ul style="list-style-type: circle;" role="list"><li role="listitem" data-leveltext="·" data-font="Symbol" data-listid="1" data-list-defn-props="{" 335552541":1,"335559685":1440,"335559991":360,"469769226":"symbol","469769242":[9675],"469777803":"left","469777804":"·","469777815":"hybridmultilevel"}"="" aria-setsize="-1" data-aria-posinset="1" data-aria-level="2"><p><span xml:lang="EN-US" data-contrast="auto">Conduct thorough system testing to meet functionality and performance standards.</span><span data-ccp-props="{" 134233117":false,"134233118":false,"201341983":0,"335559685":1440,"335559737":0,"335559738":0,"335559739":0,"335559740":276,"335559991":360}"=""> </span></p></li></ul></div><div><ul style="list-style-type: circle;" role="list"><li role="listitem" data-leveltext="·" data-font="Symbol" data-listid="1" data-list-defn-props="{" 335552541":1,"335559685":1440,"335559991":360,"469769226":"symbol","469769242":[9675],"469777803":"left","469777804":"·","469777815":"hybridmultilevel"}"="" aria-setsize="-1" data-aria-posinset="2" data-aria-level="2"><p><span xml:lang="EN-US" data-contrast="auto">Perform in-depth post-implementation reviews to drive continuous improvement.</span><span data-ccp-props="{" 134233117":false,"134233118":false,"201341983":0,"335559685":1440,"335559737":0,"335559738":0,"335559739":0,"335559740":276,"335559991":360}"=""> </span></p></li></ul></div><div><ul style="list-style-type: circle;" role="list"><li role="listitem" data-leveltext="·" data-font="Symbol" data-listid="1" data-list-defn-props="{" 335552541":1,"335559685":1440,"335559991":360,"469769226":"symbol","469769242":[9675],"469777803":"left","469777804":"·","469777815":"hybridmultilevel"}"="" aria-setsize="-1" data-aria-posinset="3" data-aria-level="2"><p><span xml:lang="EN-US" data-contrast="auto">Ensure adherence to company standards and best practices.</span><span data-ccp-props="{" 134233117":false,"134233118":false,"201341983":0,"335559685":1440,"335559737":0,"335559738":0,"335559739":0,"335559740":276,"335559991":360}"=""> </span></p></li></ul></div><div><p><span xml:lang="EN-US" data-contrast="auto">Continuous Improvement</span><span xml:lang="EN-US" data-contrast="auto">:</span><span data-ccp-props="{" 134233117":false,"134233118":false,"201341983":0,"335559685":720,"335559737":0,"335559738":0,"335559739":0,"335559740":276,"335559991":360}"=""> </span></p></div><div><ul style="list-style-type: circle;" role="list"><li role="listitem" data-leveltext="·" data-font="Symbol" data-listid="1" data-list-defn-props="{" 335552541":1,"335559685":1440,"335559991":360,"469769226":"symbol","469769242":[9675],"469777803":"left","469777804":"·","469777815":"hybridmultilevel"}"="" aria-setsize="-1" data-aria-posinset="1" data-aria-level="2"><p><span xml:lang="EN-US" data-contrast="auto">Keep up with industry trends and emerging technologies.</span><span data-ccp-props="{" 134233117":false,"134233118":false,"201341983":0,"335559685":1440,"335559737":0,"335559738":0,"335559739":0,"335559740":276,"335559991":360}"=""> </span></p></li></ul></div><div><ul style="list-style-type: circle;" role="list"><li role="listitem" data-leveltext="·" data-font="Symbol" data-listid="1" data-list-defn-props="{" 335552541":1,"335559685":1440,"335559991":360,"469769226":"symbol","469769242":[9675],"469777803":"left","469777804":"·","469777815":"hybridmultilevel"}"="" aria-setsize="-1" data-aria-posinset="2" data-aria-level="2"><p><span xml:lang="EN-US" data-contrast="auto">Implement process improvements to enhance system implementation efficiency.</span><span data-ccp-props="{" 134233117":false,"134233118":false,"201341983":0,"335559685":1440,"335559737":0,"335559738":0,"335559739":0,"335559740":276,"335559991":360}"=""> </span></p></li></ul></div><div><ul style="list-style-type: circle;" role="list"><li role="listitem" data-leveltext="·" data-font="Symbol" data-listid="1" data-list-defn-props="{" 335552541":1,"335559685":1440,"335559991":360,"469769226":"symbol","469769242":[9675],"469777803":"left","469777804":"·","469777815":"hybridmultilevel"}"="" aria-setsize="-1" data-aria-posinset="3" data-aria-level="2"><p><span xml:lang="EN-US" data-contrast="auto">Identify operational improvements and develop strategies that streamline project timelines.</span><span data-ccp-props="{" 134233117":false,"134233118":false,"201341983":0,"335559685":1440,"335559737":0,"335559738":0,"335559739":0,"335559740":276,"335559991":360}"=""> </span></p></li></ul></div><div><ul style="list-style-type: disc;" role="list"><li role="listitem" data-leveltext="·" data-font="Symbol" data-listid="1" data-list-defn-props="{" 335552541":1,"335559685":720,"335559991":360,"469769226":"symbol","469769242":[8226],"469777803":"left","469777804":"·","469777815":"hybridmultilevel"}"="" aria-setsize="-1" data-aria-posinset="7" data-aria-level="1"><p><span xml:lang="EN-US" data-contrast="auto">Staff Assistance and Development</span><span xml:lang="EN-US" data-contrast="auto">:</span><span data-ccp-props="{" 134233117":false,"134233118":false,"201341983":0,"335559685":720,"335559737":0,"335559738":0,"335559739":0,"335559740":276,"335559991":360}"=""> </span></p></li></ul></div><div><ul style="list-style-type: circle;" role="list"><li role="listitem" data-leveltext="·" data-font="Symbol" data-listid="1" data-list-defn-props="{" 335552541":1,"335559685":1440,"335559991":360,"469769226":"symbol","469769242":[9675],"469777803":"left","469777804":"·","469777815":"hybridmultilevel"}"="" aria-setsize="-1" data-aria-posinset="1" data-aria-level="2"><p><span xml:lang="EN-US" data-contrast="auto">Mentor and train junior teammates utilizing project documentation and experience.</span><span data-ccp-props="{" 134233117":false,"134233118":false,"201341983":0,"335559685":1440,"335559737":0,"335559738":0,"335559739":0,"335559740":276,"335559991":360}"=""> </span></p></li></ul></div><div><ul style="list-style-type: circle;" role="list"><li role="listitem" data-leveltext="·" data-font="Symbol" data-listid="1" data-list-defn-props="{" 335552541":1,"335559685":1440,"335559991":360,"469769226":"symbol","469769242":[9675],"469777803":"left","469777804":"·","469777815":"hybridmultilevel"}"="" aria-setsize="-1" data-aria-posinset="2" data-aria-level="2"><p><span xml:lang="EN-US" data-contrast="auto">Provide guidance to coworkers on best practices and operational improvements.</span><span data-ccp-props="{" 134233117":false,"134233118":false,"201341983":0,"335559685":1440,"335559737":0,"335559738":0,"335559739":0,"335559740":276,"335559991":360}"=""> </span></p></li></ul></div><div><p><span data-ccp-props="{" 134233117":false,"134233118":false,"201341983":0,"335559738":0,"335559739":160,"335559740":276}"=""> </span></p></div><div><p><strong><span xml:lang="EN-US" data-contrast="auto">Qualifications</span></strong></p><p> </p><p><span xml:lang="EN-US" data-contrast="auto">Experience</span><span xml:lang="EN-US" data-contrast="auto">:</span><span data-ccp-props="{" 134233117":false,"134233118":false,"201341983":0,"335559685":720,"335559737":0,"335559738":0,"335559739":0,"335559740":276,"335559991":360}"=""> </span></p></div></div><div><div><ul style="list-style-type: circle;" role="list"><li role="listitem" data-leveltext="·" data-font="Symbol" data-listid="1" data-list-defn-props="{" 335552541":1,"335559685":1440,"335559991":360,"469769226":"symbol","469769242":[9675],"469777803":"left","469777804":"·","469777815":"hybridmultilevel"}"="" aria-setsize="-1" data-aria-posinset="1" data-aria-level="2"><p><span xml:lang="EN-US" data-contrast="auto">High school diploma or GED required.</span><span data-ccp-props="{" 134233117":false,"134233118":false,"201341983":0,"335559685":1440,"335559737":0,"335559738":0,"335559739":0,"335559740":276,"335559991":360}"=""> </span></p></li></ul></div><div><ul style="list-style-type: circle;" role="list"><li role="listitem" data-leveltext="·" data-font="Symbol" data-listid="1" data-list-defn-props="{" 335552541":1,"335559685":1440,"335559991":360,"469769226":"symbol","469769242":[9675],"469777803":"left","469777804":"·","469777815":"hybridmultilevel"}"="" aria-setsize="-1" data-aria-posinset="2" data-aria-level="2"><p><span xml:lang="EN-US" data-contrast="auto">Bachelor’s degree in Computer Science, Information Technology, or a related field is preferred.</span><span data-ccp-props="{" 134233117":false,"134233118":false,"201341983":0,"335559685":1440,"335559737":0,"335559738":0,"335559739":0,"335559740":276,"335559991":360}"=""> </span></p></li></ul></div><div><ul style="list-style-type: circle;" role="list"><li role="listitem" data-leveltext="·" data-font="Symbol" data-listid="1" data-list-defn-props="{" 335552541":1,"335559685":1440,"335559991":360,"469769226":"symbol","469769242":[9675],"469777803":"left","469777804":"·","469777815":"hybridmultilevel"}"="" aria-setsize="-1" data-aria-posinset="3" data-aria-level="2"><p><span xml:lang="EN-US" data-contrast="auto">Minimum 5 years’ experience in system implementation or related roles, with proven experience in managing and deploying complex IT systems.</span><span data-ccp-props="{" 134233117":false,"134233118":false,"201341983":0,"335559685":1440,"335559737":0,"335559738":0,"335559739":0,"335559740":276,"335559991":360}"=""> </span></p></li></ul></div><div><ul style="list-style-type: circle;" role="list"><li role="listitem" data-leveltext="·" data-font="Symbol" data-listid="1" data-list-defn-props="{" 335552541":1,"335559685":1440,"335559991":360,"469769226":"symbol","469769242":[9675],"469777803":"left","469777804":"·","469777815":"hybridmultilevel"}"="" aria-setsize="-1" data-aria-posinset="4" data-aria-level="2"><p><span xml:lang="EN-US" data-contrast="auto">Advanced knowledge of VoIP technologies, vendor PBXs, and Linux.</span><span data-ccp-props="{" 134233117":false,"134233118":false,"201341983":0,"335559685":1440,"335559737":0,"335559738":0,"335559739":0,"335559740":276,"335559991":360}"=""> </span></p></li></ul></div><div><ul style="list-style-type: circle;" role="list"><li role="listitem" data-leveltext="·" data-font="Symbol" data-listid="1" data-list-defn-props="{" 335552541":1,"335559685":1440,"335559991":360,"469769226":"symbol","469769242":[9675],"469777803":"left","469777804":"·","469777815":"hybridmultilevel"}"="" aria-setsize="-1" data-aria-posinset="5" data-aria-level="2"><p><span xml:lang="EN-US" data-contrast="auto">Experience in telecommunications or public safety (911) industry preferred, with experience in customer facing product implementations.</span><span data-ccp-props="{" 134233117":false,"134233118":false,"201341983":0,"335559685":1440,"335559737":0,"335559738":0,"335559739":0,"335559740":276,"335559991":360}"=""> </span></p></li></ul></div><div><ul style="list-style-type: circle;" role="list"><li role="listitem" data-leveltext="·" data-font="Symbol" data-listid="1" data-list-defn-props="{" 335552541":1,"335559685":1440,"335559991":360,"469769226":"symbol","469769242":[9675],"469777803":"left","469777804":"·","469777815":"hybridmultilevel"}"="" aria-setsize="-1" data-aria-posinset="6" data-aria-level="2"><p><span xml:lang="EN-US" data-contrast="auto">Experience in project management, demonstrating ability to manage multiple project assignments preferred.</span><span data-ccp-props="{" 134233117":false,"134233118":false,"201341983":0,"335559685":1440,"335559737":0,"335559738":0,"335559739":0,"335559740":276,"335559991":360}"=""> </span></p></li></ul></div><div><ul style="list-style-type: circle;" role="list"><li role="listitem" data-leveltext="·" data-font="Symbol" data-listid="1" data-list-defn-props="{" 335552541":1,"335559685":1440,"335559991":360,"469769226":"symbol","469769242":[9675],"469777803":"left","469777804":"·","469777815":"hybridmultilevel"}"="" aria-setsize="-1" data-aria-posinset="7" data-aria-level="2"><p><span xml:lang="EN-US" data-contrast="auto">Proven experience in deploying and managing complex IT systems, with experience troubleshooting preferred.</span><span data-ccp-props="{" 134233117":false,"134233118":false,"201341983":0,"335559685":1440,"335559737":0,"335559738":0,"335559739":0,"335559740":276,"335559991":360}"=""> </span></p></li></ul></div><div><ul style="list-style-type: circle;" role="list"><li role="listitem" data-leveltext="·" data-font="Symbol" data-listid="1" data-list-defn-props="{" 335552541":1,"335559685":1440,"335559991":360,"469769226":"symbol","469769242":[9675],"469777803":"left","469777804":"·","469777815":"hybridmultilevel"}"="" aria-setsize="-1" data-aria-posinset="8" data-aria-level="2"><p><span xml:lang="EN-US" data-contrast="auto">Relevant certifications such as PMP, ITIL, or advanced technical certifications are preferred.</span><span data-ccp-props="{" 134233117":false,"134233118":false,"201341983":0,"335559685":1440,"335559737":0,"335559738":0,"335559739":0,"335559740":276,"335559991":360}"=""> </span></p></li></ul></div><div><p><span xml:lang="EN-US" data-contrast="auto">Skills</span><span xml:lang="EN-US" data-contrast="auto">:</span><span data-ccp-props="{" 134233117":false,"134233118":false,"201341983":0,"335559685":720,"335559737":0,"335559738":0,"335559739":0,"335559740":276,"335559991":360}"=""> </span></p></div><div><ul style="list-style-type: circle;" role="list"><li role="listitem" data-leveltext="·" data-font="Symbol" data-listid="1" data-list-defn-props="{" 335552541":1,"335559685":1440,"335559991":360,"469769226":"symbol","469769242":[9675],"469777803":"left","469777804":"·","469777815":"hybridmultilevel"}"="" aria-setsize="-1" data-aria-posinset="1" data-aria-level="2"><p><span xml:lang="EN-US" data-contrast="auto">Strong analytical, problem-solving, and organizational skills.</span><span data-ccp-props="{" 134233117":false,"134233118":false,"201341983":0,"335559685":1440,"335559737":0,"335559738":0,"335559739":0,"335559740":276,"335559991":360}"=""> </span></p></li></ul></div><div><ul style="list-style-type: circle;" role="list"><li role="listitem" data-leveltext="·" data-font="Symbol" data-listid="1" data-list-defn-props="{" 335552541":1,"335559685":1440,"335559991":360,"469769226":"symbol","469769242":[9675],"469777803":"left","469777804":"·","469777815":"hybridmultilevel"}"="" aria-setsize="-1" data-aria-posinset="2" data-aria-level="2"><p><span xml:lang="EN-US" data-contrast="auto">Proficient in English, with the ability to communicate effectively with customers based in the USA and Canada.</span><span data-ccp-props="{" 134233117":false,"134233118":false,"201341983":0,"335559685":1440,"335559737":0,"335559738":0,"335559739":0,"335559740":276,"335559991":360}"=""> </span></p></li></ul></div><div><ul style="list-style-type: circle;" role="list"><li role="listitem" data-leveltext="·" data-font="Symbol" data-listid="1" data-list-defn-props="{" 335552541":1,"335559685":1440,"335559991":360,"469769226":"symbol","469769242":[9675],"469777803":"left","469777804":"·","469777815":"hybridmultilevel"}"="" aria-setsize="-1" data-aria-posinset="3" data-aria-level="2"><p><span xml:lang="EN-US" data-contrast="auto">Expertise in troubleshooting and managing advanced software and hardware systems.</span><span data-ccp-props="{" 134233117":false,"134233118":false,"201341983":0,"335559685":1440,"335559737":0,"335559738":0,"335559739":0,"335559740":276,"335559991":360}"=""> </span></p></li></ul></div><div><ul style="list-style-type: circle;" role="list"><li role="listitem" data-leveltext="·" data-font="Symbol" data-listid="1" data-list-defn-props="{" 335552541":1,"335559685":1440,"335559991":360,"469769226":"symbol","469769242":[9675],"469777803":"left","469777804":"·","469777815":"hybridmultilevel"}"="" aria-setsize="-1" data-aria-posinset="4" data-aria-level="2"><p><span xml:lang="EN-US" data-contrast="auto">Ability to work independently and lead a team effectively, with the ability to provide clear direction.</span><span data-ccp-props="{" 134233117":false,"134233118":false,"201341983":0,"335559685":1440,"335559737":0,"335559738":0,"335559739":0,"335559740":276,"335559991":360}"=""> </span></p></li></ul></div><div><ul style="list-style-type: circle;" role="list"><li role="listitem" data-leveltext="·" data-font="Symbol" data-listid="1" data-list-defn-props="{" 335552541":1,"335559685":1440,"335559991":360,"469769226":"symbol","469769242":[9675],"469777803":"left","469777804":"·","469777815":"hybridmultilevel"}"="" aria-setsize="-1" data-aria-posinset="5" data-aria-level="2"><p><span xml:lang="EN-US" data-contrast="auto">Excellent training and mentoring skills.</span><span data-ccp-props="{" 134233117":false,"134233118":false,"201341983":0,"335559685":1440,"335559737":0,"335559738":0,"335559739":0,"335559740":276,"335559991":360}"=""> </span></p></li></ul></div><div><p><span data-ccp-props="{" 201341983":0,"335559739":160,"335559740":279}"=""> </span></p></div></div> <br><strong>Total Rewards</strong><br><br><div data-olk-copy-source="MailCompose">Vous voulez aimer là où vous travaillez? Chez Intrado, nous offrons un régime complet d’avantages sociaux qui comprend ce que vous attendez (assurance médicale, assurance dentaire et assurance des soins de la vue, assurance-vie et assurance invalidité, congés payés, régime enregistré d’épargne-retraite (REER), et plusieurs avantages qui excèderont vos attentes, tels que le remboursement de frais de scolarité, des congés parentaux payés, l’accès à une bibliothèque complète de ressources de formation personnelle et professionnelle, des rabais d’employés, des assurances couvrant et plus encore! Postulez dès aujourd’hui pour vous joindre à nous dans un travail qui en vaut la peine! </div><div> </div><div>Want to love where you work? At Intrado, we offer a comprehensive benefits package that includes what you’d expect (medical, dental, vision, life and disability coverage, paid time off, a Registered Retirement Savings Plan (RRSP), and several that go above and beyond – tuition reimbursement, paid parental leave, access to a comprehensive library of personal and professional training resources, employee discounts, insurance coverage and more! Apply today to join us in work worth doing! </div>