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JFK Wheelchair Lead Agent F/T
N.B.: INTERVIEWS BY APPOINTMENTS ONLY. NO WALK-INS ACCEPTED.
AS PER MANAGER'S REQUEST, AN UPLOADED RESUME IS REQUIRED WITH YOUR APPLICATION.
Essential Functions:
- Assigns activities of wheelchair agents and ensures completion of tasks for safe, transportation of passengers.
- The Lead Agent position is a working, supervisory position and as such, Lead Agents perform wheelchair duties as follows:
- Assists and transports passengers requiring wheelchair assistance at the airport to/from gate.
- Carefully lifts special needs passengers up/downstairs of aircraft and in/out of wheelchairs in a safe manner.
- Reads appropriate paperwork to identify name, flight information, date and special service request details to ensure special needs passengers are taken to the correct destination.
- Assists special needs passengers in transporting and claiming personal belongings and baggage.
- Reads the airport monitors to check arriving and departing information and sets up gate staffing in partnership with the dispatcher for incoming passengers who need special assistance.
- Greets and escorts special needs passengers in a friendly and courteous manner.
- Uses Avtech system to report pick-up and drop-off of special needs passengers.
- Communicates instructions and special services to gate agent or other personnel for passengers requiring special needs.
- Gathers wheelchairs in the concourse and returns them to the staging area for usage.
- Establishes good working relationships with our client Delta Air Lines, inc, personnel
- All other duties as assigned
- One plus year of relevant experience, with customer service in addition to supervisory experience.
- Must be a local (in-state) resident.
- Valid State ID.
- Successfully pass pre-employment screening and background check.
- Must be at least 18 years of age.
- Must have authorization to work in the United States as defined by the Immigration Reform Act of 1986.
- Must complete ramp and SIDA training to obtain airport authority identification security.
- Prior experience necessary working in a fast-paced environment under time constraints.
- Must be able to maintain composure and professionalism when dealing with the frontline and customers all while answering the phone.
- Must be open minded and ready to work as part of a detail-oriented team.
- Excellent customer service skills.
- Strong work ethic.
- Ability to work in a team-oriented environment.
- Ability to type and or use a computer keyboard with sufficient speed to meet the requirements of the role.
- Able to understand documents, learn and follow ticketing procedures, and other rules and regulations.
- Able to communicate information and instructions verbally and/or via radio equipment.
- Able to communicate effectively in a professional manner.
- Able to work quickly and efficiently to meet tight time restrictions.
- Must have flexible availability.
- Flight Benefits - exclusive travel privileges for yourself and your family with Delta Airlines
- Competitive pay with daily access to earned wages
- Paid holidays and paid time off
- 401k company match upon eligibility
ERMC is an Equal Opportunity Employer.
