IT Support Tech

Full-time Description Information Technology Support Technician

Benefits

  • Front Loaded PTO
  • Tuition Assistance
  • Medical, Dental, Vision
  • 401(k) – with Employer Contribution
South College - We are one of the nation’s fastest growing institutions of higher learning … come grow your career with us. In order to fully meet our Mission to our students, we require a diverse combination of perspectives, backgrounds, life experiences, and ideas from our faculty and staff and will provide them with an equitable and inclusive work environment -where respect and open interchange of ideas are at the heart of that culture.

20,000 Students

10 Campuses

Competency Based Education

Online

IT Support Tech The IT Support Tech is sharply focused on providing enterprise level technical support for South College remote and onsite users. The ideal candidate will work afternoons/evenings Monday-Friday. Broadly, this position provides front-line technical support for nearly all of the systems for which IT Services is responsible.

Responsibilities include installation and/or configuration of computing hardware (computers, network switches, printers, etc.), software, A/V devices, network cabling, diagnostics, troubleshooting and end-user assistance.

Responsibilities

  • Document incoming helpdesk requests using internal ticketing system
  • Install, repair and maintain desktop and laptop computers, peripherals and related systems
  • Provide end user support via remote assistance, in person and telephone.
  • Support and enforce company information policies and procedures.
  • Provide support for Microsoft and Apple products including Laptops, desktops, MacBook and iPhone
  • Assist in maintaining hardware and software inventory for asset management.
  • Install and support AV equipment for classrooms, conference rooms and auditoriums
  • Demonstrate broad knowledge of technology principles, practices, and procedures
  • Self-manage in a way that allows flexibility to support multiple tasks at any given time
  • Assist in updating support documents within knowledge management for the IT Services team, as well as end users
  • End-user Account Management
  • Build and maintain relationships across departments
  • Other duties may be assigned
Benefits
  • Medical, Dental, Vision
  • 401(k) – with Employer Contribution
  • Front Loaded PTO
  • Tuition Assistance
Requirements Education
  • Associate degree in Computer Science or equivalent experience
Experience
  • 2+ years of overall IT experience
  • 2+ years’ experience supporting Microsoft Windows and Apple Mac OS environment
  • 2+ years’ experience supporting Microsoft Office applications
  • Knowledge of network security practices and Antivirus software
  • Exceptional analytic and problem-solving skills
  • Self-motivated and able to work across diverse technical and non-technical teams
  • Good written, verbal and interpersonal communication skills
  • Exceptional Customer-oriented attitude
  • ITIL (foundational level, but exposure to more detail than foundation is often necessary)
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
  • Walking, lifting, manage use of technology, equipment operation.
  • Must be able to utilize standard office equipment, i.e. desktop computer, monitor, keyboard, and telephone system.
  • While performing the duties of this job, the employee is regularly required to talk or hear.
  • This is largely a sedentary role; however, some filing is required.
  • This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary.
Notice of AI Use in Job Application Review

As part of our commitment in creating a fair, efficient, and consistent hiring process we may use artificial intelligence (AI) to help our recruiting teams organize, summarize, and analyze information provided by candidates, including resumes, application responses, and other materials submitted during the application process.AI may be used to identify patterns, highlight relevant skills, and experience, and assist in comparing a candidate’s qualifications with the requirement of a specific role. These tools are to improve efficiency and consistency while supporting more informed hiring decisions, which will ultimately be made by the hiring team.

Back to blog

Other Jobs To Apply

Remote Airline Job, Work From Home Jobs Airline @ Get Dream Job

Administrative Assistant, Social Media Management

Remote Customer Experience Representative – Flexible Schedule, $19+ Starting Pay, No Degree Required, Work From Anywhere

Watch Netflix (Tagger): $12-$46

Entry-Level Remote Data Entry Specialist – Teens, No Experience Needed, Flexible Hours, Competitive Pay, Join arenaflex

Entry Level Remote Chat Operator (No Experience)

Jr. Data Entry Clerk / Full-Time (Remote)

Call Center Specialist [Work From Home - Night Shift - Full Time]

Seeking Private American Curriculum Mathematics Tutor in Dubai

Call Center Specialist [Work From Home - Night Shift - Full Time]

Call Center Specialist [Work From Home - Night Shift - Full Time]

Call Center Agent (PT or FT - 100% Work From Home)

Excel Tutor – Part Time Remote Jobs

**Experienced Customer Support Representative – No Phone, Fully Flexible reputed company**

Long-haul Cabin Host-Atlanta,GA | Hiring

Software Engineer II, Backend (Batch Developer Experience)

Hiring for HEDIS - Data Engineer :: Remote

Gas Automation Engineer at Liberty Personnel Services, Inc. Goleta, CA

Call Center Agent (PT or FT - 100% Work From Home)

[Remote] Program Leader, Customer Advocacy Solutions Courier Experience

FULL TIME Remote Chat Support ? Beginner Level / No Phone Call /

Remote Freelance Translator: Malayalee or Egyptian

Amazon Content Moderator - Remote Position Available

Evening Part Time Remote Customer Support Speci…

Entry-Level Virtual Assistant Opportunity at Target: Administrative Excellence in a Dynamic Remote Setting

Business/Data Analyst - Entry Level

Experienced Part-Time Virtual Intern – College Student Opportunity in Remote Work Environment with The Elite Job

Amazon Fulfillment Center Jobs - Day And Night Shifts Open

Experienced Mothers Wanted to Help a Growing Family

Bilingual Mandarin Social Media Content Moderator

Virtual Data & Transcription Support Specialist (Part-Time | Full-Time)

[Remote-Position] Amex Virtual Assistant (Remote) ? The EliteJob

Splunk Solutions Engineer - South Africa

Watch And Tag Netflix Job @ Get Dream Job

Watch Netflix (Tagger): $12-$46

Urgently Hiring: [Part Time] Virtual Assistant Jobs No Experience

Watch Netflix (Tagger): $12-$46

Disney Work From Home Jobs Santa Fe, Disney Careers Jobs Apply In USA ( Operations Producer )

Amazon Remote Part-time jobs - Immediate Hiring Now

Watch Netflix (Tagger): $12-$46

Pediatrician – Urgent Care American Hospital Dubai

Remote Freight Operations Coordinator | Night Shift (EST)

Work From Home Jobs At Walmart $24/Hour

Global Brand Manager — Skincare Growth & Launch

Executive Secretary & Administrative Coordinator - Telework Eligible

Amazon Fulfillment Center - Order Picker

Flight Attendant at Southwest Airlines(Part-Time,Atlanta)

Remote Out of Office Position / Data Entry (Hiring Immediately)

Content Ingestion Assistant – Night Shift - Remote

Walgreens Jobs In USA (Remote Careers)