IT Support Specialist (Salesforce/CHATS Support) - Remote

Key Responsibilities

  • Provide technical support for Salesforce and related third-party applications to internal and external users.
  • Respond to support requests received via email, phone, and virtual meetings/webinars.
  • Investigate, troubleshoot, and resolve application and technical issues.
  • Log, document, track, and monitor incidents through Salesforce Helpdesk, Jira, or other incident management systems.
  • Ensure incidents are categorized, prioritized, and assigned appropriately.
  • Validate reported bugs, reproduce issues, and identify root causes.
  • Escalate complex issues to the appropriate technical teams and monitor progress through resolution.
  • Maintain accurate documentation, including issue details, troubleshooting steps, and resolutions.
  • Identify duplicate issues and link them to existing tickets where applicable.
  • Provide users with timely updates regarding incident status and resolution.
  • Develop and maintain technical documentation, FAQs, and user guides.
  • Communicate system updates, known issues, and process changes to end users.
  • Participate in application testing, validation, and quality assurance activities.
  • Support continuous improvement of incident management processes and service delivery.

Required Qualifications

  • Minimum of 3 years of experience providing IT technical support or help desk services.
  • Proficiency with Microsoft Word, Excel, and Google Workspace.
  • Strong analytical, troubleshooting, and problem-solving skills.
  • Experience with incident tracking and ticket management systems.
  • Excellent verbal and written communication skills.
  • Strong organizational skills with exceptional attention to detail.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Ability to work independently as well as collaboratively within a team.

Preferred Qualifications

  • Experience supporting Salesforce CRM and Salesforce third-party applications.
  • Experience using Jira for issue and project tracking.
  • Functional knowledge of the Child Care Automated Tracking System (CHATS).
  • Salesforce Administrator Certification or actively pursuing certification.
  • Experience with software testing, bug validation, and user acceptance testing (UAT).
  • Experience creating technical documentation, knowledge base articles, FAQs, and user guides.
Back to blog

Other Jobs To Apply

Remote Airline Job, Work From Home Jobs Airline @ Get Dream Job

Administrative Assistant, Social Media Management

Remote Customer Experience Representative – Flexible Schedule, $19+ Starting Pay, No Degree Required, Work From Anywhere

Watch Netflix (Tagger): $12-$46

Entry-Level Remote Data Entry Specialist – Teens, No Experience Needed, Flexible Hours, Competitive Pay, Join arenaflex

Entry Level Remote Chat Operator (No Experience)

Jr. Data Entry Clerk / Full-Time (Remote)

Call Center Specialist [Work From Home - Night Shift - Full Time]

Seeking Private American Curriculum Mathematics Tutor in Dubai

Call Center Specialist [Work From Home - Night Shift - Full Time]

Call Center Specialist [Work From Home - Night Shift - Full Time]

Call Center Agent (PT or FT - 100% Work From Home)

Excel Tutor – Part Time Remote Jobs

**Experienced Customer Support Representative – No Phone, Fully Flexible reputed company**

Long-haul Cabin Host-Atlanta,GA | Hiring

Software Engineer II, Backend (Batch Developer Experience)

Hiring for HEDIS - Data Engineer :: Remote

Gas Automation Engineer at Liberty Personnel Services, Inc. Goleta, CA

Call Center Agent (PT or FT - 100% Work From Home)

[Remote] Program Leader, Customer Advocacy Solutions Courier Experience

FULL TIME Remote Chat Support ? Beginner Level / No Phone Call /

Remote Freelance Translator: Malayalee or Egyptian

Amazon Content Moderator - Remote Position Available

Evening Part Time Remote Customer Support Speci…

Entry-Level Virtual Assistant Opportunity at Target: Administrative Excellence in a Dynamic Remote Setting

Business/Data Analyst - Entry Level

Experienced Part-Time Virtual Intern – College Student Opportunity in Remote Work Environment with The Elite Job

Amazon Fulfillment Center Jobs - Day And Night Shifts Open

Experienced Mothers Wanted to Help a Growing Family

Bilingual Mandarin Social Media Content Moderator

Virtual Data & Transcription Support Specialist (Part-Time | Full-Time)

[Remote-Position] Amex Virtual Assistant (Remote) ? The EliteJob

Splunk Solutions Engineer - South Africa

Watch And Tag Netflix Job @ Get Dream Job

Watch Netflix (Tagger): $12-$46

Urgently Hiring: [Part Time] Virtual Assistant Jobs No Experience

Watch Netflix (Tagger): $12-$46

Disney Work From Home Jobs Santa Fe, Disney Careers Jobs Apply In USA ( Operations Producer )

Amazon Remote Part-time jobs - Immediate Hiring Now

Watch Netflix (Tagger): $12-$46

Pediatrician – Urgent Care American Hospital Dubai

Remote Freight Operations Coordinator | Night Shift (EST)

Work From Home Jobs At Walmart $24/Hour

Global Brand Manager — Skincare Growth & Launch

Executive Secretary & Administrative Coordinator - Telework Eligible

Amazon Fulfillment Center - Order Picker

Flight Attendant at Southwest Airlines(Part-Time,Atlanta)

Remote Out of Office Position / Data Entry (Hiring Immediately)

Content Ingestion Assistant – Night Shift - Remote

Walgreens Jobs In USA (Remote Careers)