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Integration Analyst, Bilingual Spanish/English
Job Description:
- Provide integration support to English and Spanish-speaking customers integrating NMI's payment solutions
- Work with customers to ensure required functionality and correct software flow
- Maintain personal implementations of NMI products to understand solution functionality, including SDK updates
- Create and update internal and external product documentation
- Serve as a technical integration contact for NMI colleagues
- Contribute to projects as required
Requirements:
- Professional fluency in Spanish and English, with clear and confident technical communication in written and spoken formats
- Experience coding in Objective-C, or willingness to learn
- Experience coding in at least one of C#, C++, or Java
- Good understanding of Windows and Linux operating systems
- Basic networking understanding for supporting network-related issues
- Customer-centric approach and excellent customer service skills
- Ability to prioritize workload and identify high-priority tasks
- Ability to explain technical information to customers with varying technical knowledge
- Strong problem-solving skills
- Outside-the-box thinking and initiative
- Excellent written and verbal communication skills
- Positive can-do attitude
- Proactive approach to tasks
- Preferred: experience with CSS, HTML, and PHP
- Preferred: experience with Windows Server and/or Windows CE
- Preferred: experience using a customer ticketing system
- Preferred: experience in the payments industry
- Preferred: knowledge of development frameworks
- Employment eligibility in the United States
- Satisfactory background and financial checks required for employment
Benefits:
- A remote first culture!
- Personal growth and advancement opportunities
- Flex PTO & dedicated sick time
- Health, Dental and Vision Insurance
- Life, ADD, Short-term and Long-term Disability insurance
- 401k matching up to 4% after two months of service
- Flexible Spending Account
- Paid Parental Leave
- Company volunteer days
- Employee referral program
- Bonusly colleague recognition