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Intake Client Specialist

The Intake Client Specialist manages a queue of incoming documents to create new clients, and update existing clients as needed in the Customer Relationship Management (CRM) system. This Specialist operates within a service level agreement managing speed to start entry while observing various agency specific handling procedures maintaining the highest level of accuracy for billing and compliance purposes. This is a fully remote position. Employees must be located in Iowa (applicants outside of Iowa will not be considered). The starting wage is $17.00/hour with weekly pay, PTO, and benefits available after 30 days of employment. Work hours are Monday-Friday 8:00am-5:00pm with the potential of overtime. Position Responsibilities may include, but not limited to<ul> <li>Review incoming Medical Service Authorizations and Medical paperwork to create new clients, update existing clients, and close accounts as needed</li> <li>Correspond and follow up with Agency Case Managers via email, State Portal Messaging, and phone calls for action items or needed information</li> <li>Troubleshoot and resolve account issues as required</li> <li>Coordinate with internal business partners including but not limited to Logistics, Customer Care, Billing, and Compliance</li> <li>Assist other departments for Intake-related inquiries</li> </ul> Required Skills and Experience<ul> <li>High school diploma or equivalent</li> <li>Basic Microsoft Office skills</li> <li>Previous Data Entry skills</li> <li>Strong analytical skills with high attention to detail and accuracy</li> <li>Ability to problem solve issues in a timely manner</li> <li>Ability to navigate multiple computer systems, applications, and utilize search tools to find information</li> <li>Strong verbal, written, and interpersonal communication skills</li> <li>Ability to prioritize, meet deadlines, and adjust as needed in a fast paced environment</li> <li>Ability to achieve high production and quality standards</li> <li>Ability to work effectively in both a team and individual environment</li> <li>Sincerity and passion for helping people</li> <li>Prior experience adhering to company policies and showing core values</li> <li>Must have a wired internet connection using an ethernet port. Broadband internet wired to the home is required - Cable Modem/service or Fiber Optic. No Satellite, 4/5G, or DSL circuits</li> <li>Must have a quiet workspace that is free from distraction</li> </ul> Preferred Skills and Experience<ul> <li>Some college experience or equivalent</li> <li>Medical Billing terminology</li> </ul> Physical Requirements<ul> <li>Repetitive motions that include the wrists, hands and/or fingers</li> <li>Sedentary work that primarily involves sitting, remaining in a stationary position for prolonged periods</li> <li>Visual perception to perform job including peripheral vision, depth perception, and the ability to adjust focus</li> </ul> Our team members enjoy:<ul> <li>Free Breakfast & Lunch</li> <li>Casual Dress Code</li> <li>Tiered growth path for promotion starting Day 1</li> <li>Eligible for Referral Bonuses starting Day 1</li> <li>Weekly paychecks</li> <li>PTO, 401k, & a Full benefits package</li> </ul> Company Overview Mom’s Meals is a home-delivered meal service providing fully prepared, refrigerated meal solutions direct to homes nationwide since 1999. We provide seniors, patients recovering post-discharge and those managing a chronic condition with tailored nutrition solutions to manage their specific needs. If you are passionate about the well-being of others and have a strong sense of community, Mom’s Meals could be the place for you! We are a family operated business looking for fun, compassionate, and friendly people who want to make a difference in the lives of others. EEO Mom’s Meals complies with all applicable federal and state non-discrimination laws. All qualified applicants shall receive consideration for employment without regards to race, religion, national origin, ancestry, color, gender, age, disability, sexual orientation or military status.

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