Human Resource Officer, Benefits

COME SOAR WITH USVACANCY NOTICEWe are seeking to recruit a suitably qualified person to fill the position of:HUMAN RESOURCES OFFICER,BENEFITS(CONTRACT POSITION) JOB SUMMARY:The Benefits Officer is responsible for directing and managing the day-to-day administration of the Caribbean Airlines (CAL) employee benefits programmes in all CAL territories, ensuring the delivery of high-quality, cost-effective benefits that support employee well-being and organizational objectives.The role oversees group health and insurance plans, pension and retirement programmes, statutory benefits, and related administration, while ensuring full compliance with regulatory, corporate, and contractual requirements. The Benefits Officer works closely with brokers, insurers, pension trustees, pension administrators, payroll, and internal stakeholders to ensure accurate administration, effective communication, and the design and continuous improvement of benefits offerings across the organization.KEY DELIVERABLES:Service Delivery: In collaboration with brokers, insurers, pension trustees, and pension administrators, ensures the delivery of optimal employee benefits programmes across the organization, balancing benefit quality with cost efficiency.Benefits Administration: Coordinates and administers all insurance-related employee benefit programmes, including medical, dental, life insurance, disability, workers’ compensation, travel and accident plans, and pension/retirement benefits, in accordance with agreed SLAs.Pension & Retirement Management: Administers company pension and retirement plans, including regular communication with pension trustees and administrators, monitoring contributions, ensuring compliance, managing employee queries, facilitating enrolment and exits, and supporting pension-related audits and reporting.Claims & Provider Management: Oversees the processing and negotiation of claims, Group Life benefits, pension matters, and benefit changes, and liaises with external providers to resolve issues efficiently.Financial Accuracy & Controls: Reconciles health and benefit plan billings to ensure accuracy and timely payment in accordance with contractual obligations.Payroll Collaboration: Works closely with Payroll to ensure accurate and timely processing of employer contributions and employee payroll deductions related to benefits and pension programmes.Statutory Benefits: Administers and coordinates employee access to National Insurance Scheme (NIS) and other statutory benefits.Compliance: Ensures full compliance with local and international regulatory requirements, corporate policies, and industry standards governing employee benefits and pension administration.Analysis & Reporting: Performs plan audits; prepares, collects, and analyses data for actuarial assessments; reviews plan performance, utilization, and demographics; and prepares timely and accurate management reports.Communication: Ensures effective communication of benefits programmes, including plan structures, enhancements, amendments, and revisions, to employees and stakeholders.Continuous Improvement: Continuously evaluates existing benefits programmes and explores new benefits options to improve employee value and operational effectiveness.Safety & Quality: Actively supports the organization’s safety and quality culture through personal leadership and compliance with corporate and regulatory guidelines.HR Support: Contributes to the development and execution of broader HR initiatives and projects supporting the organization’s People Agenda.PERSON SPECIFICATION: Education and Training: You will have a Bachelor’s degree in Business Management, Human Resources, or a related discipline. Qualification as a Certified Employee Benefits Specialist (CEBS) designation would be considered an asset.ExperienceMinimum of three (3) years’ experience in a similar benefits administration or HR role. Demonstrated experience administering health insurance and pension/retirement programmes.KnowledgeSound working knowledge of benefits principles and practices, with strong attention to detail and technical accuracy.Knowledge of pension administration, statutory benefits, and relevant employment and benefits legislation.Working knowledge of basic accounting principles.Skills, Competencies and AttributesConfidentiality -ability to maintain privacy of employees’ personal medical and other information. This is critical to gaining their trust and becoming their trusted advisor on the matter of benefits, particularly the Health Plan.Analytical and Problem-Solving Skills: Strong ability to analyse benefits data and support evidence-based decision-making.Financial Management: Demonstrated capability in managing benefit costs, reconciliations, and financial controls.Negotiation: Effective negotiation skills when working with brokers, insurers, trustees, and service providers.Communication: Excellent written and verbal communication skills, with the ability to manage sensitive and complex employee matters professionally.Customer Focus: High level of service orientation when engaging employees and stakeholders.Relationship Management: Ability to build productive relationships across departments and with external partners.Compliance Orientation: Strong commitment to regulatory, corporate, and policy compliance.Technology Proficiency: Working knowledge of Microsoft Office, particularly Excel, and related systems.Suitable Applicants will be subject to Pre-employment Medical, including Drug and Alcohol testing and a full Criminal Security and Background Investigation.Please submit your application via  completing a profile and attaching an up-to-date resume and copies of your academic certificates.Address your application to: “CAL Recruitment: HRO, BENEFITS” Applications not received via the above CAL Career portal will not be acknowledged.The closing date for receipt of all responses is 20th May, 2026 at 11:59 PM