[Hiring] Virtual Receptionist @Ruby Receptionists

Role Description

As a Virtual Receptionist, you'll help create positive first impressions and meaningful interactions for our customers and their callers by:

  • Answering calls
  • Scheduling appointments
  • Delivering empathetic, articulate, and professional assistance to inbound callers across various industries
  • Seamlessly switching between unique client protocols, data entry systems, and customized call scripts across two monitors
  • Meeting and exceeding core KPI's, including schedule adherence, average call wrap-up times, and Quality Assurance (QA) standards

This position requires the ability to work a weekend day and holidays, as Ruby operates 24/7/365 days a year.

Qualifications

  • Located within 50 miles of San Antonio, Texas
  • A minimum typing speed of 40 WPM
  • Comfort navigating multiple software platforms simultaneously
  • A warm, professional demeanor with the ability to remain composed and empathetic, even during challenging interactions
  • A proven track record of self-motivation and reliable attendance
  • Preferred: Experience in a high-volume call center, customer service, or administrative role
  • Preferred: Proficiency in Office 365
  • Preferred: Bilingual (Spanish/English) is a plus!

Requirements

  • PC/Laptop running Windows 11 or higher (Chromebooks, Macs/Apple products, and tablets are not compatible)
  • Dedicated, direct-wired Ethernet connection required (Wi-Fi, cellular hotspots, DSL, satellite, or dial-up services are strictly prohibited as primary connections)
  • Internet speeds of 50 Mbps Download/10 Mbps Upload
  • A web camera
  • Professional-grade wired headset with built-in microphone
  • Two monitors with a minimum screen resolution of 1600x900
  • Employees must supply their own compliant hardware during initial onboarding. After 90 days, Ruby will provide company-issued equipment

Benefits

  • $19/hr
  • Comprehensive Medical, Dental, and Vision Insurance
  • 401(k) with company match, plus an Employee Stock Ownership Plan (ESOP)
  • Paid Time Off (PTO) - 2 Weeks Paid Vacation in Year 1
  • Life Insurance Policy
  • Legal Assistance

Company Description

Ruby is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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